Weird infotainment problem

Mikedfw · December 16, 2019

So have 7777 miles on my 2019 sierra. As I was driving earlier the infotainment rebooted itself and when it came back on it now does not have functioning GPS, functional integrated climate control and now when I try to listen to audio via bluetooth, it plays that at the same time as the random R & B radio station it selected. Have already restarted vehicle.

My dealer cant get me in until thursday, anyone else had this issue?

OnTheReel · December 17, 2019

What software is it on?

Mikedfw · December 17, 2019

Not sure, but it's back to working now. Hoping this is a one off issue.

DanPFW · December 17, 2019

yes, I have this happen on a daily bases. I think it's related to the navigation. I haven't used navigation the past couple of days, and it hasn't crashed since. I wish GM would get rid of the electronics in these trucks and drop the price accordingly. They're not computer programmers or designers. They have no business trying to include all this hardware they can't support. This is all related to flaky software, which they should be able to diagnose and fix without a trip to a dealership, but they don't have the infrastructure to manage this like a software company. No feedback hub, no log files, etc, etc.

I'm wishing I'd kept my 2002! everything just worked! 1600 miles on a 2019, and I'm ready to rip out all the computer garbage. I finally got an appointment at a dealership, first opening is 3 weeks out! And already 3 recalls on this thing!

I'm sure your dealership will just say, "oh well, live with it", but let us know the outcome either way. Other comments suggested they were randomly replacing computer components, until GM admitted they didn't have a clue and it was costing too much just guessing in the dark.

I just started taking pictures/videos of the bugs each time. If I ran to the dealership every time this happened, they'd think I lived there.

"Climate Off" on the climate screen, as you mentioned, even though the system is still working normally.

"No Device Connected", even though a phone is connected with the USB-C plug. just randomly disconnects.

"SD Card Error", "SD card has been removed", no, it's never been touched.

"Connect Android Auto Phone to USB", the phone is plugged in, the truck just decided to flake out.

"Nav SD card has been removed", (0x40000.7703.0132.7703.0x)

Android Auto crashes while using google maps.

Icon shortcuts at the bottom of the screen quit working after a crash.

Software Version 9/14/2019: v805.1

On one occasion of the SD/Nav crashing, I put the card into a computer only to find the truck actually corrupted the drive! the files were not visible, but the disk space was still being used. I saved myself a trip to the dealership since I had created a backup image of the drive when I first got the truck. I restored the image, and low and behold it worked fine again! Why is the truck corrupting the SD card when the software flakes out!? and why can't the truck report these failures when it phones home?

Chinese fire-drill usually resolves the problem, but you can't really do that in rush-hour traffic on a busy freeway!

Mikedfw · December 18, 2019

It's working fine now, but If it becomes a daily issue they cant fix then I will keep taking it in until I can get a lemon law buyback on it. Really hope it doesn't come to that, overall love the truck.

DanPFW · December 31, 2019

I drove my truck a few days without using the navigation, and didn't notice any problems. Leading me to believe this flaky software is definitely related to the navigation code. I dug into all the software settings related to navigation, as I already suspected there are problems with the software in regards to accessing the Internet, especially since I don't pay for the Internet service, and my trial is long over. I disabled every option that should've been removed/disabled once the data is turned off; Check for traffic, etc. I've used the navigation for a couple of days since turning off these "features", and have not experienced a crash yet.

It's starting to look like the lazy programmers were under the impression everyone would have always-on data, and didn't bother making a global flag to stop trying to access the Internet when the account isn't active. I'm not sure if this is on LG or GM, but if neither can hire a competent programmer to fix this oversight, maybe removing the cellphone computer entirely will fix the problem?