2020 denali duramax no internet connection??

[BBE]

Just got my 2020 denali duramax a few months ago, 8k miles on it so far.  I pay 25 dollars a month for the unlimited data plan, but my data is not working.  The truck is broadcasting it's hot spot.  and I can connect to it's hot spot from my phone, and it works just fine.  But with any data going through the actual dashboard of the truck itself, it doesn't work.  Apps won't download, spotify doesn't work, I cant even see the anything in the "manage plans" under the mygmc app.  This just started all of a sudden out of nowhere a few nights ago at about midnight.

 

I've talked to onstar about it and have tried doing factory reset on the dashboard, and a few other things they had me try.  The said they will have to escalate it to tier 2 offline software support  and I would hear something back within 5 business days.  Kind of frustrating because the legit only reason I bought the 25 dollar unlimited data was to listen to spotify through my truck and not use my phone's data.  So I'm kind of paying everyday for the unlimited data for nothing.

 

Has anyone heard of this or have any ideas what's going on?  Or ideas of things to try?  I can connect to a different wifi hot spot with my truck such as my home wifi and everything works great when I'm on that.

[Joshmartinatx]

I have a 2020 2500 LTZ and I am having the same exact problem. Talked to the onstar and they told me the same thing. It has done this before but not for this long. It has been going on for about 2 days. I wish someone would tell me what I am doing wrong?!

Edited March 16, 2021 by Joshmartinatx
Information needed.

[ShotgunZ71]

Forget the truck's WiFi on your phone, then search and again and connect back to it. That helps sometimes. Don't just disconnect from it, delete it/forget it on phone, then reconnect.

[tmaloney21]

On 2/24/2020 at 6:54 PM, BBE said:

Just got my 2020 denali duramax a few months ago, 8k miles on it so far.  I pay 25 dollars a month for the unlimited data plan, but my data is not working.  The truck is broadcasting it's hot spot.  and I can connect to it's hot spot from my phone, and it works just fine.  But with any data going through the actual dashboard of the truck itself, it doesn't work.  Apps won't download, spotify doesn't work, I cant even see the anything in the "manage plans" under the mygmc app.  This just started all of a sudden out of nowhere a few nights ago at about midnight.

 

I've talked to onstar about it and have tried doing factory reset on the dashboard, and a few other things they had me try.  The said they will have to escalate it to tier 2 offline software support  and I would hear something back within 5 business days.  Kind of frustrating because the legit only reason I bought the 25 dollar unlimited data was to listen to spotify through my truck and not use my phone's data.  So I'm kind of paying everyday for the unlimited data for nothing.

 

Has anyone heard of this or have any ideas what's going on?  Or ideas of things to try?  I can connect to a different wifi hot spot with my truck such as my home wifi and everything works great when I'm on that.

Did you ever get this resolved? I'm having the same issue and cannot enable "Share Hotspot Data" setting in wifi settings

[Nick Godoy]

Same happening with my 2021 1500. Anyone have any fixes?

[EastCoast HD]

I had a similar issue. Could not join the WiFi network. Called OnStar a talked with a tech. Tried numerous attempts to diagnose the issue. Multiple resets etc. He was stumped for a bit as to why he could not resolve the issue. On a whim he decided to have me delete the network from my phone. He then remotely changed the network password and had me join the network using the new password. Bingo! It worked. No issues since. 

[don penney]

I just started having this exact problem with my 2020 silverado. Problem started out the blue. On star has tried numerous restarts, and now it is in line for the offline tech support...no idea why it started. I will try doing the phone thing... any other help would be appreciated.. thanks

Don

[Roys_Z71]

I have a 2020 Silverado Z71 2500HD Diesel with 23K I have a similar issue with the internet connection. When I remote start the truck the internet is not active. Shut it off open the door wait a minute then start normally the internet works fine. This just started happening a few months ago. There have been no updates to the system that I am aware of. Just asking to see if anyone else noticed this problem. I plan on asking the dealer with my next service.

[nards444]

mine works on my 2022.  But the wifi doesnt auto connect , even though its set up that way

[m21knight]

This happens to my 2020 1500 LT LM2, but seems to only happen when I remote start the truck.  I've talked with Onstar on several occasions, but they don't seem to have a permanent fix asside from turning off the truck, open/close the door, lock the truck using the key fob and wait for 2 minutes to restart.  Comes back on every time.  Crazy that this bug still exists...