Jump to content

2014 Vacuum Pump Warranty

BootsyCollins
 Share

Recommended Posts

BootsyCollins New Member

BootsyCollins

Posted
Posted

Hey Guys,

 

I have a 2014 Silverado Z71 4x4 single cab with the 6'6" box. I absolutely love the truck and plan on keeping it until it just can't drive any further. That said........

 

Has anyone had any luck with the vacuum pump warranty at all? Last year, I started getting a hard brake pedal and read up on the vacuum pump issue. I took it to the dealer and it was diagnosed as a failed vacuum pump and they quoted replacement. I asked if it was covered under the drivetrain warranty that I still had at the time and coverage was denied. So I went on RockAuto and bought another OEM AC Delco vacuum pump and replaced it myself.

 

Come Thanksgiving I got a letter in the mail saying that the warranty on the vacuum pumps had been extended, and to provide receipts to your dealer if you have already had work done for reimbursement. Awesome! I've been sitting on the letter for a while, but I finally got around to getting all of the receipts together and going to my dealer. $120 for the diagnostic, ~$130 for parts. The dealer informed me that there is no reimbursement if the work wasn't performed by a dealer or licensed mechanic. Is that normal? I think I did like anyone who is capable of working on their own vehicle would do by doing the work myself. It strikes me as shady that the dealer would punish me for it.

 

Has anybody else run into this type of situation before?

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
16 minutes ago, BootsyCollins said:

Hey Guys,

 

I have a 2014 Silverado Z71 4x4 single cab with the 6'6" box. I absolutely love the truck and plan on keeping it until it just can't drive any further. That said........

 

Has anyone had any luck with the vacuum pump warranty at all? Last year, I started getting a hard brake pedal and read up on the vacuum pump issue. I took it to the dealer and it was diagnosed as a failed vacuum pump and they quoted replacement. I asked if it was covered under the drivetrain warranty that I still had at the time and coverage was denied. So I went on RockAuto and bought another OEM AC Delco vacuum pump and replaced it myself.

 

Come Thanksgiving I got a letter in the mail saying that the warranty on the vacuum pumps had been extended, and to provide receipts to your dealer if you have already had work done for reimbursement. Awesome! I've been sitting on the letter for a while, but I finally got around to getting all of the receipts together and going to my dealer. $120 for the diagnostic, ~$130 for parts. The dealer informed me that there is no reimbursement if the work wasn't performed by a dealer or licensed mechanic. Is that normal? I think I did like anyone who is capable of working on their own vehicle would do by doing the work myself. It strikes me as shady that the dealer would punish me for it.

 

Has anybody else run into this type of situation before?

Welcome to the site.

 

In this case, I would have to side with the dealership, just because you can not legally warrant your work, and if they are involved in a failure (not saying that there will be) because of an improper installation, they would also become liable for damages. 

 

Is there any fine print on the paperwork stating that is has to be done by certain entities? 

newdude Senior Enthusiast

newdude

Posted
Posted (edited)
1 hour ago, BootsyCollins said:

Hey Guys,

 

I have a 2014 Silverado Z71 4x4 single cab with the 6'6" box. I absolutely love the truck and plan on keeping it until it just can't drive any further. That said........

 

Has anyone had any luck with the vacuum pump warranty at all? Last year, I started getting a hard brake pedal and read up on the vacuum pump issue. I took it to the dealer and it was diagnosed as a failed vacuum pump and they quoted replacement. I asked if it was covered under the drivetrain warranty that I still had at the time and coverage was denied. So I went on RockAuto and bought another OEM AC Delco vacuum pump and replaced it myself.

 

Come Thanksgiving I got a letter in the mail saying that the warranty on the vacuum pumps had been extended, and to provide receipts to your dealer if you have already had work done for reimbursement. Awesome! I've been sitting on the letter for a while, but I finally got around to getting all of the receipts together and going to my dealer. $120 for the diagnostic, ~$130 for parts. The dealer informed me that there is no reimbursement if the work wasn't performed by a dealer or licensed mechanic. Is that normal? I think I did like anyone who is capable of working on their own vehicle would do by doing the work myself. It strikes me as shady that the dealer would punish me for it.

 

Has anybody else run into this type of situation before?

 

 

You can try submitting direct yourself to GM per the coverage letter however, unless you have a shop's receipt for the labor and the part, you might get shot down.  You are not a licensed repair shop.  You might get the part money back at the most if anything.  

 

Quote

Reimbursement:  If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2020, unless state law specifies a longer reimbursement period.

 

Edited by newdude
BootsyCollins New Member

BootsyCollins

Posted
  • Author
Posted
On 5/1/2020 at 1:56 PM, JimCost2014 said:

Welcome to the site.

 

In this case, I would have to side with the dealership, just because you can not legally warrant your work, and if they are involved in a failure (not saying that there will be) because of an improper installation, they would also become liable for damages. 

 

Is there any fine print on the paperwork stating that is has to be done by certain entities? 

That's a good point. I hadn't really been looking at it from that perspective. 

 

Here's a link to the notice:

https://static.nhtsa.gov/odi/tsbs/2019/MC-10167479-9999.pdf

 

It doesn't appear to say anything about where the work must be done. It does say to mail the form in if going to the dealer isn't convenient. Maybe I'll give that a shot.

BootsyCollins New Member

BootsyCollins

Posted
  • Author
Posted
On 5/1/2020 at 3:09 PM, newdude said:

 

 

You can try submitting direct yourself to GM per the coverage letter however, unless you have a shop's receipt for the labor and the part, you might get shot down.  You are not a licensed repair shop.  You might get the part money back at the most if anything.  

 

 

I'm well aware that I'm not a licensed repair shop or anything resembling ASE certified. I'm just looking for parts and the diagnostic cost here. I hadn't seen the option to mail the form to GM myself. I'll send it in and see what happens.

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
7 hours ago, BootsyCollins said:

That's a good point. I hadn't really been looking at it from that perspective. 

 

Here's a link to the notice:

https://static.nhtsa.gov/odi/tsbs/2019/MC-10167479-9999.pdf

 

It doesn't appear to say anything about where the work must be done. It does say to mail the form in if going to the dealer isn't convenient. Maybe I'll give that a shot.

Give it a shot, any money recovered at this point would be a good thing. 

 

Who knows, with everything going on, they may be nice and try to keep a customer.

  • 4 months later...
daveschevy Enthusiast

daveschevy

Posted
Posted

I am glad that I found this post.

At idle when I am parking my truck, I start to loose some of my power brakes. I will stop by the dealer tomorrow.  

 

Grumpy Bear Senior Enthusiast

Grumpy Bear

Posted
Posted

I believe that warranty is to 150,000 miles, correct? Still running my stock one at 130,000 miles. If it doesn't croak in then next 20 K................. 

 

I expect that the majority of vacuum pump failure and AFM failures are oil maintenance related. I know that is going to draw some fire from guys whose personal experience has been failure with the factory intervals, filters and oil guidelines. I don't doubt it that this is true. So....I'm saying the factory fluids, filters and primarily the oil is insufficient and GM missed their guess. Why would I think this? 

 

1.) GM themselves have crawfished on the OCI indicating the OLM average 7.5 K is too long.

2.) Using 5 K intervals, WIX filters and QSUD, all approved by GM, we have, in my stable of 5, had cam phasers screens, VLOM screens plug and light tension piston rings varnish to the point of collapse.

3.) OEMS recently upped the specs for cleanliness, timing chain wear and LSPI creating a new API spec SP replacing SN an SN-PLUS.

4.) These motors run to hot for SN oils. IMHO of course. 

 

 

I agree with the OEMS. They missed the boat. So, I don't run a 207 F thermostat in the motor or a 192 F stat in the transmission. I don't use the OLM or even UOA's. I don't use Dexos Mineral Group III synthetics and I don't skimp on filters. And I no longer fight screens and ring issues nor have I had any AFM issues or vacuum pump issues.  ? 

 

Do with that as you please. 

 

 

 

daveschevy Enthusiast

daveschevy

Posted
Posted

I stopped by my dealer today. The pump will be covered under warranty. I am taking it in first thing Monday.

Quick history.

110,000 miles

Perfect service history, all performed at the dealer. No mods or afm delete. 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Another JR
      Remote Start Noise 2024 2500 HD Gas

      By Another JR · Posted

      Oil pump noise was discussed before.  I will try to remember to record a remote start later this morning. 
    • Chuck FB
      MPG at 600 miles

      By Chuck FB · Posted

      There are probably a few threads talking about fuel mileage but this one seemed to fit the stats I have seen based on my typical local driven route but with different outcomes based on different seasons/temperatures. I have a few hundred pounds of items that consistently ride on the truck at all times such as a bak flip cover, rubber bed mat, tools and extra fuel so I would be something over 8100 lb without me in the truck. All these examples are based on a 100 mile round trip to a town plus running around town so maybe 110 to 120 miles in total for a trip. Using regular fuel and I assume it always has some ethanol in it but don't know the percentage they blend in. Also speed wise I am going at 62 mph and non aggressive driving although less speed yet if its crappy winter condition roads. I am going by an initial reset of the computer generated fuel use numbers averaged over a couple of thousand miles or so for each weather/season so they may be more optimistic then actual hand calculated numbers. Basically this is painting a picture of doing the same drive but seasonal conditions and temperature being the major variable to the end result. Oh and although I am in Alberta Canada, I am converting it to miles per US gallon so there is no confusion.    So winter time it gets cold here, no real surprise there and the roads can be clear at times but also often have packed rough snow or are are driving through loose snow ( they do a poor job of plowing the highways ) and yes this includes the extra idle engine time due to trying not to freeze ones butt off. 12.7 mpg is what I was getting during the winter months on average.    Then during the spring when it was around the freezing point and the highways are clear of snow, I was getting around 14.25 mpg.   Summer time, I have been getting around 15.15 on average but certainly some of the trips showed quite a bit better fuel mileage, so much depended on how much or little I had driven around town and number of engine restarts after sitting for a while at each location. But stating a best fuel mileage trip to town pretending that is what the truck gets on average is fooling ones self for sure !.      As I said in a different post, I had driven a 645 mile trip over a couple of days stint to a different destination then these other daily to town examples above, and was done during the summer with nice weather and not bucking a head wind, also keeping at 62 mph and its a rolling landscape type highway drive ( this isn't southern Alberta or Saskatchewan flat lands ) Hand calculated fuel mileage in this case though and it came out to 17.65
    • Chris80s
      Factory front brake rotors...defect?

      By Chris80s · Posted

      On my wife's 2020 Blazer (~69000 miles), we started to notice the brakes pulsating at faster speeds. Typically around town you don't notice anything, but highway/interstate driving you will notice it. I decided to pull of the front tires and look at the brakes. I figured with the milage, the pads should be wearing out to their life span, but they actually looked decent. Still with "meat" on them. One pad has a ridge wearing in it, and that same rotor is showing the ridge too. That's not the concerning part...the other rotor appears to have a raised bump on it!  The picture make it look like a pimple! Very odd and strange! NOTE: These are the factory brakes and rotors.   I'm attaching pictures of the front brakes and what they look like ate ~69000 miles.
    • BCGM
      Remote Start Noise 2024 2500 HD Gas

      By BCGM · Posted

      2024 Chevrolet 2500 HD Custom 6.6 Gas Canadian built Truck  I tried to search for my previous thread on this topic but cant find it so my apoligies  for starting another one    #1   Since we have owned our truck purchased new it has this strange noise after using the remote start function  you press the remote start and you hear it start but right at the end of it starting it almost seems like it wants to start again after the truck is running .   There is no gap in time it is right at the end of the start . Almost sounds like when you have started a car/truck and its running and then you try and start it again and you get that grinding noise ,sort of     #2  You can only hear this if you are standing outside of the truck and near the truck  you cant hear it when you start the truck from inside  the cab . So it may very well be happening when starting the truck that way as in normally    #3   This only happens when it is started after sitting . For how long I don't know but it happens after sitting overnight for sure and it wont do it if you stop the engine after starting and then start it again  I have had it in to the Dealership before concerning this but they did not have the truck  when it was cold to hear it . Now its back in the Dealership left it overnight so they could possibly hear the problem . They said they tried and nothing happened . Well they did not know what they were listening for . I started the truck remotely and BINGO it makes the noise . Oh that sounds weird they say . We need to look into it ! I have left for this week at the Dealership    Does your 2024 2500 HD gas do this ?  Any of you fellas care to take the time and trouble to film this operation from a cold start  so I can hear what your sound like  Really  would like to know if this is anormal sound  Thank You Fellas !!
    • Slow
      2026 Z71 Forward and Rear Park Assist help

      By Slow · Posted

      2026 Z71.  The other day I was backing a trailer into the barn.  The alarm was going off just because the trailer was in the field of the warning sensors when you get too close to something.  For some reason now the warning alarm doesn't work anymore.  It used to go off when I was just normally backing my truck into garage.  I still have the guidelines in the back up camera.  Is there a button or something to push to turn the sound/Alarm on and off?  I have the touch screen in this truck.  There isn't a "P" on the dash except for the parking brake.  I can't find anything in the touch screen under settings or vehicle.  Thank you in advance.  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...