Bizarre Stereo Issue - Anybody Else?

rikhek · June 25, 2020

My 2019 AT4 has the OEM package provided "base" stereo. Intermittently when I try to play music from my iphone either thru bluetooth or "wired" via Apple CarPlay the stereo plays the output from both the radio AND the external device. If I'm listening to the radio and use the touchscreen to select my phone as the source of input the stereo will play BOTH the iphone output as well as the FM/AM output. I can hear both sources coming out the speakers at the same volume. If talk radio is on I can hear the talking as well as the music I've selected from my phone. In other words, the stereo is not switching off the radio output when the second source is introduced.

It does this about once a week and cycling the truck off and on does not reset of resolve the issue. Cycling the stereo on and off doesn't resolve the problem. It usually "fixes" itself overnight. I parked it in the driveway last night with problem occurring and this morning all was well. This has been happening intermittently since I bought the truck about 1.5 years ago.

It occurred last night on the way home from work so I drove directly to my dealer to let them hear this strange phenomena. They got their electronics tech to come out and look/listen to it and he was very surprised stating he'd never seen this before. He checked for updates or bulletins to no avail. They went ahead and ordered me a new radio for replacement under warranty.

Has anyone else experienced this issue?

Mikedfw · June 25, 2020

I've had it a couple of times and was the same situation, it resolved itself over night. I had made an appointment to have it looked at, but everything was working right when I got it there so they had no idea what was wrong.

These infotainment systems seem pretty glitchy to me, I have constant problems. Just today mine decided it wouldn't let my phone connect with bluetooth anymore even if after I had it forget the phone. I'll be taking it in unless it magically fixes itself overnight again.

I would recommend filming it though if you can, at least you can show your dealer what it is doing, maybe you'll have more luck than me.

Sent from my SM-N960U using Tapatalk

rikhek · June 26, 2020

If you read my post you'll see I deviated from my planned route and drove directly to my dealers service drive as it's intermittent and you have to get it to them when it's occurring or you get what you got from your dealer, "Failure to Replicate" the issue.

The hard part in these issues is having it occur when you're available and close enough to your/a dealer and hoping they'll pull somebody from "the back" to come and see it happening while truck is running in their service drive. Very frustrating. Taking a video is a good technique which I've used a number of times to demonstrate intermittent problems.

Also stated in my post is a new radio was ordered and delivered today. Now I get to have my dash dismantled by a dealer tech. Lovely.....

Mikedfw · June 26, 2020

Yeah apparently my reading comprehension was lacking when I read your post, long work day.

These issues are really driving me crazy, hope all the crap they are doing works, shouldnt have to deal with this stuff in a brand new truck.

Sent from my SM-N960U using Tapatalk