Trip odometer missing

mojoe7 · July 29, 2020

Hey guys,

I have a new 2020 Silverado 3500 WT Duramax. First day or two of driving, the Trip 1, Trip 2, and digital speedometer screens were present. Now they are nowhere to be found. I have the work truck trim, so base model odometer stem (no buttons on steering wheel other than cruise control). I scroll through all the available screens; air filter life, fuel filter life, brake pad life, tranny temp, etc. No trip or digital speedometer screens anywhere and I can't figure out how to get them back. I know they were there the first few days but now I'm just thinking I was crazy at this point.

Thanks in advance for any help.

CamGTP · July 30, 2020

Does the button you push also twist?

I know on some vehicles you twist the knob to jump between different functions of the screen.

dab5577 · July 30, 2020

Yes - I believe in the WT trim the trip reset stem turns to change the menu and presses to reset/etc.

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mojoe7 · July 30, 2020

Yes it does twist. However, when I twist it, it goes through maybe like 6 or 7 screens, all of which are not the trip odometer or digital speedometer

CamGTP · July 30, 2020

Well one of those screens may have multiple things to view when you push the button. That's the only way I can think out. Or just pull out the owners manual to see how it functions.

mojoe7 · July 30, 2020

I've done the drop down on every screen, held the stem for over a minute, pressed it a hundred times on every available screen and still there was nothing. Read both my Silverado and Duramax manual, no real help from there. Also called chevy customer service, they thought it was a very odd problem and I should take back to the dealer since it's new. Was hoping to figure it out before having to do that as the dealer I bought from is over 2 hours from my home.

redwngr · July 31, 2020

Any dealer can do warranty.

I'd try somebody closer to homw.

Gump · December 3, 2020

Did you get this issue figured out? I have the same issue on a 2020 3500 work trim diesel pickup.

forest_dweller · December 10, 2020

On 12/3/2020 at 8:18 AM, Gump said:

Did you get this issue figured out? I have the same issue on a 2020 3500 work trim diesel pickup.

Same exact problem here as well. 2020 3500 Duramax WT. Day one the digital speedometer and trip meters were on there, before vanishing altogether the next. Makes no sense.

lukebernastein · December 10, 2020

Did anyone figure it out because my dad is having the same problem with his truck but since its pretty new i havent seen any youtube videos or anywhere else that explains about how to get that menu back. We have even looked through the menu, but we cant seem to find anything about ti. It only asks whether it is the denali or not. My dads truck doesnt have any buttons on the right of the steering wheel wither.

forest_dweller · December 11, 2020

If anything I guess it’s nice to know I wasn’t losing my mind and this is an issue for others as well! I really did enjoy having the digital speed while it lasted.

Gump · December 14, 2020

I still have had no luck getting the digital speedometer or trip odometers back. Hoping Mojoe7 maybe had success. Thinking it’ll have to go back to a dealer. With only 1100 miles, a little early to be having things like this go wrong!!

forest_dweller · December 14, 2020

I agree. Only about 900 miles on mine when this happened... disappointing to say the least.

forest_dweller · December 22, 2020

I have an appointment with the dealer on the 29th to hopefully get this resolved on my Duramax. I’ll keep everyone posted on what happens.

forest_dweller · December 30, 2020

Had to reschedule for today. So I brought my 2020 Duramax in and finally got this resolved. At first they didn’t believe me there was any issue with the DIC, after I repeatedly stated that those few things were missing (digital speedometer, trip meters, miles of fuel until empty, etc). I showed their mechanic that those things were missing. He hooked up his diagnostic computer to my truck and scanned it. Then he played around with the menu selector pin for a bit, still confused. So the next thing to check were fuses. He popped the fuse box cover over on the passenger side below the glove box. I don’t know for sure which they were, but he popped a couple of fuses out, put them back in and boom. That’s what fixed it. I now have everything back on my dashboard DIC screen. He was just as surprised as me that’s all it took. So for anyone else having the same issue, pop the fuses out for the dashboard (not sure what they were labeled) and put them back in. Apparently that’s the fix...