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Diablo Sport Predator for the Duramax

RoadRage66

By RoadRage66
in Vendor & Product Reviews

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RoadRage66 Enthusiast

RoadRage66

Posted
Posted

Product Name: Predator - Duramax

Manufacturer: Diablo Sport

 

Purchased at: can't remember

Cost: too much considering the problems

 

Skill Level: Easy to use,Impossible to get support

Overall Rating: 3.00

 

The programmer and supplied tunes contain a few bugs that they need to work out from the first version and a couple serious ones on the top tune. The major problem is with the support of this company, as Diablo Sport has to have the worst customer service I have ever had to deal with. Over the past 3 months I have been trying to get a RAN to return the unit for a firmware upgrade to the new version that corrects the problems of the first version. After weekly e-mails and a good run around (I would call them, but I can't find their number) I have had no luck other that 'contact this person at this e-mail and he will issue you a RAN' and then nothing, no RAN no Service, nothing.

 

My advice would be to 'NOT' purchase this item.

Instead, go with a vendor that has a more reputable customer service history.

I will be taking my own advice after the holidays!!

mnblckav Enthusiast

mnblckav

Posted
Posted
Product Name: Predator - Duramax

Manufacturer: Diablo Sport

 

Purchased at: can't remember

Cost: too much considering the problems

 

Skill Level: Easy to use,Impossible to get support

Overall Rating: 3.00

 

The programmer and supplied tunes contain a few bugs that they need to work out from the first version and a couple serious ones on the top tune. The major problem is with the support of this company, as Diablo Sport has to have the worst customer service I have ever had to deal with. Over the past 3 months I have been trying to get a RAN to return the unit for a firmware upgrade to the new version that corrects the problems of the first version. After weekly e-mails and a good run around (I would call them, but I can't find their number) I have had no luck other that 'contact this person at this e-mail and he will issue you a RAN' and then nothing, no RAN no Service, nothing.

 

My advice would be to 'NOT' purchase this item.

Instead, go with a vendor that has a more reputable customer service history.

I will be taking my own advice after the holidays!!

Sorry to hear your having issues.. Try calling them @ 561-908-0040.

Ask for Johan, he is a great guy and is always willing to help out.

 

-Chris

  • 2 months later...
RoadRage66 Enthusiast

RoadRage66

Posted
  • Author
Posted

Update

 

still no help... :D

but I will be in their town next month on a business trip so I am just going to pay a personal visit. I am going to have them blank the tool so I can sell it. I can't stand owning a piece of equipment from a poor company. :cheers:

vortec350 Enthusiast

vortec350

Posted
Posted

If I was you I would just go ahead and get a Westers tuned PCM for your dura max,you will not bneleive what it will do for it.Lyndon has finished up all the tuning for them.I am willin to bet you that you would love it.

Machine Enthusiast

Machine

Posted
Posted

I agree with your opinion about Diablow being $hit. I ran V1.10 in my Dmax and it's REAL, REAL bad. I spoke to Nick @ Diablow and he sounded so eager to work through the issues...that is until I actually started working with them to correct my problems - then Nick just disappeared. After several unanswered voicemails and emails to Nick and other people at Diablow, I just decided to write off this POS. Now, my Diablow is nothing but a paperweight.

 

Also, The guy above me recommends Westers for the Dmax. Nothing against Wester's (Nelsons better :confused: ) , but stick with a proven tuner for the Dmax: Edge Juice Module and/or Quadzilla Stealth Tuner. The Edge Juice, in particular, is the gold standard for the Dmax. Nothing comes close!

  • 2 weeks later...

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