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It Was A Great 2 Days

zbomb
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BIGDOGx Senior Enthusiast

BIGDOGx

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Posted (edited)

I'm willing to bet the directive changed because they are having issues getting parts from suppliers like almost every other product in this country right now. Good luck and hope you have at the very least a good service manager to work with.

Edited by BIGDOGx
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zbomb Enthusiast

zbomb

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UPDATE 

 

Service Manager called and relayed GM agreed to conduct the repair on my truck in-line with the prior service directive for this issue, so all 16 springs will be replaced and the dealer will carry out repairs exactly as would have been done for the vehicles in the acknowledged date range.

 

He also said the the power train warranty on the truck will be extended to 100K miles.

 

We are back on path to having this resolved to my satisfaction.

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zbomb Enthusiast

zbomb

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Update #2

 

After coming to an agreement on repairs, service advisor committed to truck being ready for pickup on Thursday. Got text Thursday afternoon - not ready. Will be done Friday. 
 

Get a text Friday AM confirming truck will be ready for pickup. Call 3PM - truck won’t be ready, will be done Sat. 
 

Is this stuff normal ? I have not had my car in a dealer shop in probably 10 years… and never a Chevy dealer. Is this the level of service that should be expected. 
 

Another day of driving my POS 122HP Nissan something rental. 
 

WTF. 

zbomb Enthusiast

zbomb

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16 hours ago, stevejones said:

Things are unusual this year.  Material shortages, labor shortages, cats & dogs sleeping together.  Be patient with the service department - you may need them again.


I am not frustrated with length of time - it will take what it takes. 
 

I am frustrated with unmet commitments. The SA relayed no parts delays or issues with the repair have extended the repair past their commitment, that would be understandable - just the tech “taking his time”.  

 

I work in one of those fields severely affected by supply chain constraints, I know how it goes. I also know, it does not relieve me from meeting my commitments, if I can’t meet those commitments - a legitimate reason is required to maintain a happy customer. 
 

Taking my time would not qualify as a legitimate reason in my field. 

zbomb Enthusiast

zbomb

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UPDATE #3

 

Got the truck back. Dealer looks to have done a good job as far as the repair and the truck drives great. I'll be keeping my fingers crossed for a bit until the truck earns a history of reliability - but the fingers will be crossed with a smile on my face cause it drives great when it's working.

 

 

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Badbird2000 Enthusiast

Badbird2000

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Sorry you had to deal with all of that on a brand new truck, but glad you finally have it back! It's a great looking truck! Hopefully you get many years of trouble free service 

lpg Enthusiast

lpg

Posted
Posted
On 9/20/2021 at 4:22 PM, zbomb said:

What I want:

 

1. Follow the same repair procedure that would have been carried out for the acknowledged build dates with the issue - it is clear that although my build dates fall outside the acknowledged dates, the issue persists - Replace all valve springs as detailed in PIP5752M (and maybe investigate the scope of the issue and if the bulletin dates need to be reassessed)


2. Perform leakdown, compression and inspection of the oil filter to assure no peripheral damage occurred from the valve spring failure. 
 

That’s it… 

Have everything in writing. E-mail to service advisor etc. Never know if you’ll need in future…..

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