Rear brake rotors and pads, shot and in need of replacing with under 25K.

[joseywales]

UPDATE ALL!  GMC responded to my email that I sent last evening requesting a reply, expressing my urgency as I had a scheduled appointment with a private mechanic for the following day.  They came through in spades.  I received a phone call from my local GM Certified dealership just in time (truth is my vehicle had just been hoisted up to begin the replacement at my personal mechanic's shop) and I was able to contact him and stop the install to see what may come about from the visit to the dealership.

 

Once I arrived at the dealership they said they'd need an hour to take a look.  I told them that I was pressed for time and he said, "well, give me 20 minutes."  To which I said that's fair.  Well, 1 hour and 35 minutes later I was approached by a rep and he said that they'd found a mouse (dead of course) wedged between the brake pad and rotor.  Wha?  Anyway, that was obviously weird, but he knew that couldn't be the ultimate reason for the failure, so he said he was going to have his lead/chief mechanic take it for a test drive.  It didn't hurt that he had the same truck as mine, albeit a couple years newer.

 

Upon his return he concurred that something was definitely wrong, and it shouldn't be with so few miles on the odometer and no history of towing.  The dealership said that they would take it from there and contact GM to see what they had to say.  He couldn't say when to expect a response, and I was pessimistic about a quick reply as I drove my truck back to the office.

 

To my surprise I got a call within a half an hour from the dealership telling me that GM said that they would cover all of the repair costs, less $60 that I'd have to pay!  How f'n awesome is that!  For all the bad press about their customer service, they truly did come through for me in this case.  Especially when you take into consideration that my truck was 21 days past it's factory warranty...they could've, legally, said tough break and sorry to hear about your experience, but they chose to step up and do the right thing.  The only downside is that the earliest that I could get it back to the dealership for the repairs is 9 days from today, as they had to order the parts (because, according to the dealer, they've not yet ever had to perform this type of service for the 2019 and beyond GMC trucks because, well, these components should last much longer than this) but I can live with the shuttering and inconvenience of the wait in exchange for the cost savings.

 

All hope is not lost.  I know that there are probably dozens of accounts from those not having the same outcome with their repair pursuits, but just know that there are still good people out there, that customer service is not dead and that it is worth you time and effort in working with GM if you have an issue...they may surprise you like they did me, and the worst that they can say is no.

 

Thanks again to all who have commented in this thread (especially GMCustomerService!), you've been a great help.

 

Kindest Regards,

 

joseywales

[eppieguy]

That's great news!! Congrats! 

[RGA]

GMC makes the best trucks ,, I just read your post and I just posted the same problem , I had my rotors and pads on my

2023  go bad at 9800 miles and yes gm covered it new rotors and pads , they know there's a problem with bad material in the rotors , my problem is now I have 20 k and my rotors are starting to get warped,, definitely take your truck back to the dealer don't take no for an answer they know this is an issue and if the first dealer won't listen to you take it to another one my dealer Boardwalk Chevrolet in Redwood City didn't even bat an eye I they knew about the problem they have fixed many  but when I called about my brakes starting to go bad again this week 8/14 the service manager was kind of hesitant I'm taking him for a test ride tomorrow I will not let GM off the hook and nor should you I'm glad I'm not the only one good luck bud

[Jus Cruisin]

5 hours ago, RGA said:

GMC makes the best trucks ,, I just read your post and I just posted the same problem , I had my rotors and pads on my

2023  go bad at 9800 miles and yes gm covered it new rotors and pads , they know there's a problem with bad material in the rotors , my problem is now I have 20 k and my rotors are starting to get warped,, definitely take your truck back to the dealer don't take no for an answer they know this is an issue and if the first dealer won't listen to you take it to another one my dealer Boardwalk Chevrolet in Redwood City didn't even bat an eye I they knew about the problem they have fixed many  but when I called about my brakes starting to go bad again this week 8/14 the service manager was kind of hesitant I'm taking him for a test ride tomorrow I will not let GM off the hook and nor should you I'm glad I'm not the only one good luck bud

Pretty sure your 3/4 ton had different brakes than the half ton in the over 2 year old thread. 

[RGA]

On 8/15/2024 at 3:48 AM, Jus Cruisin said:

Pretty sure your 3/4 ton had different brakes than the half ton in the over 2 year old thread. 

What two year old post this is my first post anywhere on the net , and all four of my other gmc trucks were as u call it 3/4 ton 98 2500,02 2500, 05 2500,06 2500 duramax all HD and those were all work trucks that I abused and my guys abused but I still was really impressed with how long the brakes lasted compared to the 95 ford junk ,

[redwngr]

On 8/20/2024 at 4:12 AM, RGA said:

What two year old post this is my first post anywhere on the net , and all four of my other gmc trucks were as u call it 3/4 ton 98 2500,02 2500, 05 2500,06 2500 duramax all HD and those were all work trucks that I abused and my guys abused but I still was really impressed with how long the brakes lasted compared to the 95 ford junk ,

 

I think his point was that you were responding to a two year old thread about 1500 series trucks which have much different brake systems, and that perhaps starting another thread (or finding one for 2500's) would have been better. 

 

Might even help someone searching for 2500 brake issues in the future.