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2022 High Country HD retractable running board issues

mtbadbob
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mtbadbob Enthusiast

mtbadbob

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Posted

First off, I'm going to say this has to be the worst forum EVER to try to search for a common issue! WTF is with all the pop-ups??? It didn't seem to be this bad back when I was more active on this site in the past. Anyway, my new HC with auto retract running boards will not always deploy the boards. They'll start to come out when I open my door to get out, then they'll retract midway. I'll have to open and close the door 2-3 times sometimes to make them deploy all the way. I've tried to figure out some kind of a pattern to it, but it just seems so random. Anyone else having this issue?? 

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hotairgypsy
hotairgypsy

last week they replaced the motor on the driver board and it made no difference..so in the same boat...i did tell them about the bulletin and they said i have the latest software so still have the sam

Jimmy R
Jimmy R

I've had the same problem since it was new. It never acts up when at the dealer (no surprise). I do notice it happens most often when the OAT is over 90 degrees and more often than not on the driver's

Pryme
Pryme

How do you think my steps will do in snow? I’ve never had this style and just put them on so this winter will be my first. 

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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 7/29/2022 at 10:07 PM, mtbadbob said:

First off, I'm going to say this has to be the worst forum EVER to try to search for a common issue! WTF is with all the pop-ups??? It didn't seem to be this bad back when I was more active on this site in the past. Anyway, my new HC with auto retract running boards will not always deploy the boards. They'll start to come out when I open my door to get out, then they'll retract midway. I'll have to open and close the door 2-3 times sometimes to make them deploy all the way. I've tried to figure out some kind of a pattern to it, but it just seems so random. Anyone else having this issue?? 

This is certainly not what we like to hear, mtbadbob.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: mtbadbob/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

mtbadbob Enthusiast

mtbadbob

Posted
  • Author
Posted
15 hours ago, suzannedalton said:

It sounds as though something is binding or blocking drift boss

Talked to the local GM Tech & he said that more than likely a small rock(s) get lodged in the hinges, which makes sense as it's random & I live up a gravel road. I guess I'll just have to deal with it!

  • 3 weeks later...
hotairgypsy Enthusiast

hotairgypsy

Posted
Posted

i am having the exact same problem and I do not believe for one second it is a rock...the day i brought the truck it acted up when i got home...the dealership is trying to get a replacement motor for the driver side.  the passenger side acts up to but not as much...been just a crap experience with these running boards and I have a whole 2000 miles on the truck

mtbadbob Enthusiast

mtbadbob

Posted
  • Author
Posted
8 hours ago, hotairgypsy said:

i am having the exact same problem and I do not believe for one second it is a rock...the day i brought the truck it acted up when i got home...the dealership is trying to get a replacement motor for the driver side.  the passenger side acts up to but not as much...been just a crap experience with these running boards and I have a whole 2000 miles on the truck

Yeah, I debunked the rock theory myself and recently told that same tech it wasn't a rock causing them to do that. I just did a GM factory survey and let them know about it. Some days they work flawlessly, others I have to open and close the doors a few times before the deploy all the way. I'm sure there are others beside us having this issue. My truck started doing this on the second day I got it home, now approaching 4k miles

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
18 hours ago, hotairgypsy said:

i am having the exact same problem and I do not believe for one second it is a rock...the day i brought the truck it acted up when i got home...the dealership is trying to get a replacement motor for the driver side.  the passenger side acts up to but not as much...been just a crap experience with these running boards and I have a whole 2000 miles on the truck

This is certainly not what we like to hear, hotairgypsy.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 High Country. To do so, please send an email to [email protected] with ATTN: hotairgypsy/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
10 hours ago, mtbadbob said:

Yeah, I debunked the rock theory myself and recently told that same tech it wasn't a rock causing them to do that. I just did a GM factory survey and let them know about it. Some days they work flawlessly, others I have to open and close the doors a few times before the deploy all the way. I'm sure there are others beside us having this issue. My truck started doing this on the second day I got it home, now approaching 4k miles

This is certainly not what we like to hear, mtbadbob.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 High Country 2500 HD. To do so, please send an email to [email protected] with ATTN: mtbadbob/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

kylant Enthusiast

kylant

Posted
Posted

there is a new bulletin that just came out for this issue. it is to reprogram them. wonder if it will help. my passenger side has acted up 1 time in the 350 miles i have owned it.

 

my other issue with them, is they are slow as sh*t. amp and ford boards are way faster. 

wonder if the bulletin speeds them up??

mtbadbob Enthusiast

mtbadbob

Posted
  • Author
Posted
20 hours ago, kylant said:

there is a new bulletin that just came out for this issue. it is to reprogram them. wonder if it will help. my passenger side has acted up 1 time in the 350 miles i have owned it.

 

my other issue with them, is they are slow as sh*t. amp and ford boards are way faster. 

wonder if the bulletin speeds them up??

Thanks for the info! It seems every time I mention something like this to a dealership, they act all surprised like I'm the first guy on the planet to have these problems! Anyway, this new truck purchase is the first vehicle I've ever bought the extended warranty for as I figured with all this electronic BS, that'll be what fails after the normal warranty period. 

hotairgypsy Enthusiast

hotairgypsy

Posted
Posted
On 8/26/2022 at 8:14 AM, GMCustomerService said:

This is certainly not what we like to hear, hotairgypsy.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 High Country. To do so, please send an email to [email protected] with ATTN: hotairgypsy/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

 

 

i just sent the email as per your instructions...This crap is so aggravating...we should not have any issues with this expensive of a vehicle...

mtbadbob Enthusiast

mtbadbob

Posted
  • Author
Posted
On 8/27/2022 at 5:44 PM, hotairgypsy said:

here is one a bunch of examples i can show

Yep, exact same thing I'm dealing with! So, hopefully it'll get fixed with a computer flash then!

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/26/2022 at 3:15 PM, kylant said:

there is a new bulletin that just came out for this issue. it is to reprogram them. wonder if it will help. my passenger side has acted up 1 time in the 350 miles i have owned it.

 

my other issue with them, is they are slow as sh*t. amp and ford boards are way faster. 

wonder if the bulletin speeds them up??

This is certainly not what we like to hear, kylant.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 3500 High Country. To do so, please send an email to [email protected] with ATTN: kylant/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

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