Jump to content

Trailering App won't initialize

jawsmon
 Share

Recommended Posts

jawsmon Enthusiast

jawsmon

Posted
Posted

I have a new to me 2020 GMC Sierra 1500 Denali with 23K on the odometer. I set up various profiles for the different trailers that I tow occasionally. Today I was trouble shooting the lights on my small cargo trailer and the trailering app failed to initialize. I let it rest for a short while and tried again but the problem didn't go away. The third time the display said not available, try again later. 

 

 

Any thoughts anyone?

 

 

 

jawsmon Enthusiast

jawsmon

Posted
  • Author
Posted

6th try was the charm. The trailering app just started working all of a sudden. There must be a electronics gremlin lurking in the background just waiting to mess with my truck. I hope this is just a one-time event.

cltsig Enthusiast

cltsig

Posted
Posted

Mine can be hit or miss.  I haven't towed in a few months but I recall it doesn't do a heckuva lot anyway.  

EddDe Enthusiast

EddDe

Posted
Posted

I have 2020 Silverado 1500 and my Trailering App is also intermittent. I've been to two dealerships, center display software has been reinstalled multiple times, I opened a customer service case and even had a tech service case opened that simply told tech to reset console to factory defaults. Unfortunately, nothing improved the App, it's hit or miss. I'm still under warranty and will be taking it back again soon. One tech told me it is a software anomaly that will probably never be resolved.

jawsmon Enthusiast

jawsmon

Posted
  • Author
Posted

That's discouraging news. It's like they are in so much of a rush to get this to production that it's not thoroughly tested before hand. Then once it's out the door they are on to bigger and better so it's left in the dust.

 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/23/2022 at 8:36 PM, jawsmon said:

I have a new to me 2020 GMC Sierra 1500 Denali with 23K on the odometer. I set up various profiles for the different trailers that I tow occasionally. Today I was trouble shooting the lights on my small cargo trailer and the trailering app failed to initialize. I let it rest for a short while and tried again but the problem didn't go away. The third time the display said not available, try again later. 

 

 

Any thoughts anyone?

 

 

 

This is certainly not what we like to hear, jawsmon.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 GMC Sierra 1500 Denali. To do so, please send an email to [email protected] with ATTN: jawsmon/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

jawsmon Enthusiast

jawsmon

Posted
  • Author
Posted (edited)

It continues to be very sporadic. Sometimes it works and other times it refuses to initialize. I have a towing job this evening. Hopefully it will work then. 

 

I like having the profile of the different trailers that I tow because it will remember the brake gain settings and remind me to use the tow/haul mode. The light test feature is great as well.

 

I love the way it's integrated into the blind spot camera so when I turn on the turn signal that sides blind spot camera come on automatically. It sure makes towing a lot easier.

 

I would just like it to be reliable and not be so hit and miss.

Edited by jawsmon
  • 2 weeks later...
Greyhound6.2 Enthusiast

Greyhound6.2

Posted
Posted

I have had the trailer app not start a few times, I just get a blank black screen when I go to that screen. probably works fine 95% of the time  

 

jawsmon Enthusiast

jawsmon

Posted
  • Author
Posted

I hear ya. That's exactly what mine does. The local dealership is aware of the problem but didn't volunteer a solution. 

Also, I get a message sometimes when I go to engage the cruise control that says 'adaptive cruise control not available' . This is a little frustrating especially since I use it all the time, even in town.

  • 2 weeks later...
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 9/10/2022 at 1:08 PM, Greyhound6.2 said:

I have had the trailer app not start a few times, I just get a blank black screen when I go to that screen. probably works fine 95% of the time  

 

This is certainly not what we like to hear, Greyhound6.2.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 Sierra SLT. To do so, please send an email to [email protected] with ATTN: Greyhound6.2/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com

  • 1 month later...
buelldude Enthusiast

buelldude

Posted
Posted

It would be nice if this problem would get fixed, I have had it for the life of my truck so far.  Hampton Chevrolet has replaced the screen, same day I came out after shutting down and still had the problem???? It works when it wants to. Updates anyone?

 

EddDe Enthusiast

EddDe

Posted
Posted

No solution either, for my 2020 Silverado. Trailering App randomly does not start (blank screen) whether connected to 7-pin travel trailer or 4-pin fishing boat. It's about a 50/50 chance it will work. Dealership asked me to bring truck and travel trailer in to check and reloaded some kind of software. But, just like you said, I started truck the next day with trailer connected and app screen was blank.

jawsmon Enthusiast

jawsmon

Posted
  • Author
Posted

My truck acted the same way for a short period of time but for the past several months it's worked flawlessly. I just finished a 2,600-mile trip pulling a cargo trailer and everything worked correctly. I hope this problem has corrected itself.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 11/14/2022 at 12:43 PM, buelldude said:

It would be nice if this problem would get fixed, I have had it for the life of my truck so far.  Hampton Chevrolet has replaced the screen, same day I came out after shutting down and still had the problem???? It works when it wants to. Updates anyone?

 

This is certainly not what we like to hear, buelldude.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 Silverado. To do so, please send an email to [email protected] with ATTN: buelldude/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 11/14/2022 at 2:44 PM, EddDe said:

No solution either, for my 2020 Silverado. Trailering App randomly does not start (blank screen) whether connected to 7-pin travel trailer or 4-pin fishing boat. It's about a 50/50 chance it will work. Dealership asked me to bring truck and travel trailer in to check and reloaded some kind of software. But, just like you said, I started truck the next day with trailer connected and app screen was blank.

This is certainly not what we like to hear, EddDe.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 Silverado 1500. To do so, please send an email to [email protected] with ATTN: EddDe/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,894
    Total Members
    8,960
    Most Online
    TopBo
    Newest Member
    TopBo
    Joined

  • Who's Online   1 Member, 0 Anonymous, 869 Guests (See full list)

  • Latest Articles

  • Posts

    • davester
      New to Me 2010 SLE (Quirks, Issues)

      By davester · Posted

      not all plugs will be used.  gm uses more generic harnesses that support most/all options, and if your truck doesn't have a specfiic option, the plug won't be used (commonly will have a dummy insert in the plug , or it'll be taped up, but some may just be left as is).  But it's sldo possible some p.o. has installed the wrong/cheaper parts that aren't correct for your vehicle...
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      First off, I'm not trying to just get easy advice/fixes for the issues I've noticed so far.  I'll be combing through the site via searches and such, and if past experiences are any indication, should find what I need.  For the sake of conversation, though, I figured I'd post the handful of things I've noticed in the 12 hours since buying my 2010 SLE CCSB.     Indicator lights: Airbag and TPMS.  The tire pressures aren't reading for any of the wheels, so I'm pretty certain the sensors were either removed, are damaged, or are otherwise inoperable.  I used to mount and balance tires 25 years ago but am pretty much ignorant when it comes to TPMS.  My 2006 didn't have the sensors and this might be the fourth vehicle I've owned that does.     Radio: Rear speakers aren't working.  I removed the driver's side rear door panel and checked the speaker and wiring.  I also removed the sill and b-pillar covers to check the wiring.  A few minutes of Google Fu showed that this is potentially a head unit issue.    Switches: Power mirrors don't turn left/right.  I ordered replacement driver's door switches that should arrive tomorrow.  The windows and locks work but it was only about $20 for all of them.  The driver's side rear window switch lets the window down but won't put it back up.  I think the passenger rear doesn't work at all.  In the coming days/weeks, I'll break out my multimeter to check all of that.   Unknown wiring harness: There's a box attached to the front driver's side of the engine compartment, right where the second battery shelf is located.  There are three plugs, one of which looks like it fits a standard headlight-style bulb (9007 or similar).  It doesn't look like it's plugged into anything.  I'll do some digging and if I don't see anything elsewhere on the site, post some pictures here.   Unknown plugs on brake booster: There are at least two female plugs on the brake booster that aren't being used.  I think it might be a replacement/aftermarket, so maybe those are used for a different application, as there don't seem to be any unplugged harnesses and no indicator lights are on.   Little squeaks when turning: Sounds almost like a bushing around the bed of the truck.  I'll have to pay close attention as I get more familiar with the truck.   Clunk on acceleration: possibly the infamous drivetrain clunk.  My 2006 had it and I'm just not familiar enough with this truck yet to fully grasp what it is.   Anyway, my apologies for the vague and all over the place post.  This truck is new to me, and it's been four years since I drove my 2006.  With 200k miles, I know I'll need to learn this truck quickly to avoid having any major issues, despite being confident it's got much more life to it.  My 2006 had nearly 320k on it when I parked it (nearly 300k of which I put on the truck), and it was still drivable then, though I suspected the head gasket might have blown.  I'd hoped to have that truck back by now, but it's gone forever, as I detailed in my reintroduction thread.  
    • lowrider
      Range RA007 DFM Module

      By lowrider · Posted

      I always drive in Sport mode. With more driving, I am finding the initial response when accelerating is much quicker now🖕 Lou
    • Tyler Gibbs
      2022 2500HD with a new RSI SmartCap

      By Tyler Gibbs · Posted

      Is it an optical illusion in the pic or is the truck really squatting that much horribly?
    • fm2176
      It's Been a Long Time...

      By fm2176 · Posted

      My initial introduction was here.  It's hard to believe that I last posted in February 2013, having just deployed to Kyrgyzstan.  Since then, I've retired from the military and the 2006 Sierra SLT Z71 that first brought me to these pages was lost.  I went forward to Afghanistan in March 2013 and did a lot of sitting behind a computer on brigade staff.  Within 18 months of getting back to the States, I was selected for Drill Sergeant duty, after which I moved back to Virginia (my home state and where I served from 2004-2008).  That '06 Sierra did a lot of driving between Louisiana, Georgia, and Virginia, and ended up with nearly 320k miles by 2022.  By then, the registration had been expired for a couple of years, but the pandemic had all but eliminated tickets for such transgressions.  Admittedly too, I usually drove my wife's SUV or son's car the 2-3 times a week I had to report to work.  Teleworking sure was fun while it lasted.   I started my retirement leave four years ago and stored the Sierra at my sister's house.  A big mess was made when her fiancé passed while she was taking care of business out-of-state in late-2024, and his son pretty much mismanaged everything to do with the estate.  Even so, I was assured that my truck was safe... until it wasn't.  I found out that my truck had been scrapped about four months after the son took over everything.  There's nothing I could do; I'm 1000 miles away and it was technically abandoned property since he'd even trespassed my sister from her own house (she had no claim to it as she wasn't married, and the fiancé was the sole owner).     Anyway, today I got my second Sierra.  This is a 2010 SLE 2WB CCSB with a little over 200k miles on it.  It's got the 5.3L I'm familiar with and should handle what I need it for.  Hauling stuff that won't fit in the Transit Connect (yep, I sold out, but that's the wife's vehicle) and towing a few times a year tops.  The price seemed decent, considering how much people sell their trucks for in the Deep South: $4500.  I've seen similar trucks listed for more than double that.  I got it from a coworker who left his tag on until we transfer the title next week (Louisiana requires a notary for transfers), so I've been driving it all day.  The rear speakers don't work, which is one of the things that brought me back to these forums earlier.  I can't say how active I'll be as a poster, but I'll be scouring the archives while I find out every little thing I can about the 2010s and particular nuances/problems with my truck.   It's definitely not a GMC, but I got another Willys Jeep a few months back as well, so I'm almost at the same place I was when I first joined gm-trucks.com.  My old 1960 DJ3A was sold back around 2010 or 2011; my current Jeep is a 1946 CJ2A.  So, I've got a slightly newer GMC and a much older Jeep.  I kind of wish I still had that F-250 I had way back when too.  The Dakota is long gone and was technically my brother's truck, though I had it registered and insured.  The F-250 had to go when my grandmother's house was foreclosed on due to mismanagement around 2012 or so.     Hopefully anyone that made it this far isn't too annoyed.  I tend to be long-winded, but I'll be doing more reading than posting in the coming months.

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...