Trailering App won't initialize

[redman733]

Just wondering if there ever was any kind of fix for this issue?

I had the trailering app go blank yesterday the first time I ever tried to use it too.

I let my truck sit turned off for about 10 minutes,  when I tried using the app again it worked fine and was very handy.

My truck is a 2020 new to me with 28k and still under warranty for only 8 more months.

I'd love to get this fixed (if there is one?) while it's under warranty.

 

[EddDe]

I have not found a solution yet. I have a 2020 and my trailering app randomly will not start. It may work when we depart camp site and then I will get a blank screen a few minutes later when leaving dump station. Two dealerships have tried different things, but no joy. I'm taking truck in again in a few weeks for service on this problem.

[EddDe]

Hallelujah! A software update to fix the Trailering App random blank display has finally been issued (I waited over 2.5 years for this.) Dealership did the update a few days ago (truck still under warranty) when I took truck in for another, persistent service request for this problem. This radio software update, version U168, was released in March 2023. I don’t know if this will be pushed out as an OTA update or if it must be installed by a dealership. Software update details in TSB 23-NA-053 (attached.)

 

And, update is successful! I have NOT had a Trailering App blank display since update.

 

Best wishes, I know there are a lot of us that have been waiting for this fix.

 

23-NA-053 Radio Software Version U168 Update.pdf

Edited April 22, 2023 by EddDe
Added that update is successful!

[SkipHit]

On 4/22/2023 at 8:18 AM, EddDe said:

Hallelujah! A software update to fix the Trailering App random blank display has finally been issued (I waited over 2.5 years for this.) Dealership did the update a few days ago (truck still under warranty) when I took truck in for another, persistent service request for this problem. This radio software update, version U168, was released in March 2023. I don’t know if this will be pushed out as an OTA update or if it must be installed by a dealership. Software update details in TSB 23-NA-053 (attached.)

 

And, update is successful! I have NOT had a Trailering App blank display since update.

 

Best wishes, I know there are a lot of us that have been waiting for this fix.

 

23-NA-053 Radio Software Version U168 Update.pdf 134.47 kB · 150 downloads

I’ve been having the same troubles and bought my 2019+ Silverado with 20k miles last year as a certified used and I am trying to get info if this would be covered by the 12 month warranty?

[GMCustomerService]

On 1/31/2024 at 7:05 PM, SkipHit said:

I’ve been having the same troubles and bought my 2019+ Silverado with 20k miles last year as a certified used and I am trying to get info if this would be covered by the 12 month warranty?

This is certainly not what we like to hear, SkipHit.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Chevrolet Silverado's trailering app. To do so, please send an email to [email protected] with ATTN: SkipHit/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[Connie200]

2020 Silverado. We are having the same problem as above. The trailering app works occasionally. When it doesn't work it just shows a black screen. When it chooses not to work, there doesn't seem to be anything you can do to get it to work.

[EddDe]

40 minutes ago, Connie200 said:

2020 Silverado. We are having the same problem as above. The trailering app works occasionally. When it doesn't work it just shows a black screen. When it chooses not to work, there doesn't seem to be anything you can do to get it to work.

Software update available for trailering app blank screen. Also, on my 2020, a body control module had to be replaced for the optional trailer camera to work in the trailering app.

Technical Service Bulletin No.: 23-NA-053
Date: March, 2023
Subject: Radio Software Version U168 Update

 

[SoxFan904]

Hello everyone, I know this may be a long shot and is very specific to my truck and RV, but I wanted to see if anyone else out there experienced the same thing I am and can provide any suggestions or insight.

 

I currently have a 2020 Chevy Silverado 1500 LT Trail Boss.  It has a factory tow package with the factory break controller.  Scanning the QR code on the driver’s side, it came with the IOS Infotainment system (no built in nav, just Maps+).  After months of research, I updated to the IOU (advanced trailering app, navigation and wireless CarPlay) version of the Infotainment radio module from Infotainment.com

 

The IOS version had a trailering “app” on the screen that would only allow a light check and would activate when my trailer was plugged into the 7-way connection with my headlights on.  Additionally, the break controller would also indicate the trailer breaks were active.  Since the install of the IOU unit, when I plug in my trailer, the lights work as intended, as well as the trailer break controller also indicates a trailer is connected, however, the trailering app in the Infotainment screen does not “register” a trailer connected.  

 

When troubleshooting, Infotainment suggested to disconnect the battery for 20 min, then connect, lock the door, turn on the car and reconnect, this did not work.  Additionally, I read that plugging in the 7-way while the car was off fixed this issue for some folks, that also did not work.  I also read information about Chevy changing the “power output” from the 7-way connectors in 2020 and newer models, and that caused a problem with some trailers.  I purchased a Curt 57003 LED-Compatible RV Blade Vehicle-Side Trailer Wiring Adapter, which was recommended to “signal” the Infotainment system a trailer is connected, especially for computers that have LED lights (which mine does).  This is also supposed to solve the problem of the 7-way harness in a custom “control box” as my trailer is a Keystone Cougar 30BHS with a Giggy box, where the 7-way harness is connected to.

 

I apologize for the lengthy post, but I am baffled as to why this isn’t working.  I pasted some links to different articles and information below.  I also am going to look into the GM trailer simulator (listed below) and also see if any friends have a trailer I can plug into the 7-way or 4-way to “test” and see if its my camper or my truck causing the issue.

 

Any insight or suggestions are much appreciated, and thank you in advance.

 

Links:

Curt 57003: https://www.amazon.com/dp/B00AFVOF3M?ref=ppx_yo2ov_dt_b_fed_asin_title

 

IOU Infotainment Upgrade:

https://infotainment.com/shop/interior-accessories/infotainment-radio-upgrades/2019-2022-chevrolet-silverado-mylink-iou-gps-navigation-radio-upgrade/

 

GM Trailer Presence Simulator (I am considering purchasing, but it is very expensive):

https://techlink.mynetworkcontent.com/wp-content/uploads/2019/02/GM18-460.pdf

 

https://static.nhtsa.gov/odi/tsbs/2024/MC-10249034-0001.pdf

https://static.nhtsa.gov/odi/tsbs/2022/MC-10213515-0001.pdf

[redwngr]

Have you talked to the supplier of the IOU upgrade?