Brand new 2023 AT4 Tire Cupping

[sfmurph4]

This is my first post here, but I've read a lot of other good posts and topics so thought i would give it a go. 

 

I just bought a 2023 Sierra AT4 (upgrade from 2016 Sierra All-Terrain) and i've loved everything so far! I've got less than 6k miles on it and have recently been hearing a loud humming noise between 15-50 mph so i took it to the dealer. They tell me the tires are cupping and there is nothing they can do, which really pissed me off as this is a brand new truck with less than 6k miles. I've got Goodyear off-road tires and in the past I've had KO2's with no trouble. I read that cupping can be caused by misalignment or tire imbalance. 

 

A couple questions:

1. Can I push back and shouldn't this be covered by my bumper-to-bumper warranty since the misalign/imbalance is what caused the cupping?

2. If i really want to get rid of the noise should i replace all four tires?

3. If i replace, will i run into this again?

 

thanks

[KARNUT]

18 minutes ago, sfmurph4 said:

This is my first post here, but I've read a lot of other good posts and topics so thought i would give it a go. 

 

I just bought a 2023 Sierra AT4 (upgrade from 2016 Sierra All-Terrain) and i've loved everything so far! I've got less than 6k miles on it and have recently been hearing a loud humming noise between 15-50 mph so i took it to the dealer. They tell me the tires are cupping and there is nothing they can do, which really pissed me off as this is a brand new truck with less than 6k miles. I've got Goodyear off-road tires and in the past I've had KO2's with no trouble. I read that cupping can be caused by misalignment or tire imbalance. 

 

A couple questions:

1. Can I push back and shouldn't this be covered by my bumper-to-bumper warranty since the misalign/imbalance is what caused the cupping?

2. If i really want to get rid of the noise should i replace all four tires?

3. If i replace, will i run into this again?

 

thanks

I had a similar experience, no it wasn’t with this model truck it was a new car. Around the same mileage I got road noise and accelerated wear. Once it was determined the alignment was fine I went to discount tire for help. They recommended a replacement tire with a mileage guarantee. They started getting noisy at around 20K miles. Discount pro rated the tires and replaced with a different brand. They never got noisy. Usually you get a tire warranty separately from manufacturer warranty with a new vehicle. If you don’t have a discount tire store try a well known store to see if they’ll help. 

[newdude]

1 hour ago, sfmurph4 said:

This is my first post here, but I've read a lot of other good posts and topics so thought i would give it a go. 

 

I just bought a 2023 Sierra AT4 (upgrade from 2016 Sierra All-Terrain) and i've loved everything so far! I've got less than 6k miles on it and have recently been hearing a loud humming noise between 15-50 mph so i took it to the dealer. They tell me the tires are cupping and there is nothing they can do, which really pissed me off as this is a brand new truck with less than 6k miles. I've got Goodyear off-road tires and in the past I've had KO2's with no trouble. I read that cupping can be caused by misalignment or tire imbalance. 

 

A couple questions:

1. Can I push back and shouldn't this be covered by my bumper-to-bumper warranty since the misalign/imbalance is what caused the cupping?

2. If i really want to get rid of the noise should i replace all four tires?

3. If i replace, will i run into this again?

 

thanks

 

 

1 - No.  They can check the alignment under warranty up to a certain mileage limit.  I "think" its 7500mi?  Outside of that its customer pay.  

 

Owners manual states AT or Mud Terrain that come on these may require more frequent tire rotations:

 

 

Also.  #05-03-07-009K: Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles 

 

 

Irregular or Premature tire wear: Slight to very slight "feathering" or "edge" wear on the shoulders of tires is NOT considered unusual and should even out with a tire rotation; if the customer is concerned about a “feathering” condition of the tires, the customer could be advised to rotate the tires earlier than the next scheduled mileage/maintenance interval (but no later than the next interval). Be sure to understand the customer’s driving habits as this will also heavily influence the tire wear performance; tire wear from aggressive or abusive driving habits is NOT a warrantable condition.

Important: Slight or mild feathering, cupping, edge or heel/toe wear of tire tread shoulders is “normal” and can show up very early in a tire/vehicle service mileage; in fact, some new tires can show evidence of feathering from the factory. These issues do NOT affect the overall performance and tread life of the tire. Dealer personnel should always check the customer’s maintenance records to ensure that tire inflation pressure is being maintained to placard and that the tires are being rotated (modified-X pattern) at the proper mileage intervals. Wheel alignments are NOT to be performed for the types of “Normal” Tire Feathering shown in Figures 1-4 below.

 

 

The pictures in 05-03-07-009K are of the condition you likely have going on but on a highway tread tire, but its still quite visibly noticeable even on an HT tire.  

 

 

2 - Sure.  Replace with something else if you want.  You can probably flip the factory tires for some $$ to offset.  

 

3 - If rotations aren't frequently performed with ANY tire, cupping is possible.  AT and MT tires may require shorter intervals.  

Edited August 15, 2023 by newdude

[sfmurph4]

21 minutes ago, newdude said:

 

 

1 - No.  They can check the alignment under warranty up to a certain mileage limit.  I "think" its 7500mi?  Outside of that its customer pay.  

 

Owners manual states AT or Mud Terrain that come on these may require more frequent tire rotations:

 

 

Also.  #05-03-07-009K: Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles 

 

 

Irregular or Premature tire wear: Slight to very slight "feathering" or "edge" wear on the shoulders of tires is NOT considered unusual and should even out with a tire rotation; if the customer is concerned about a “feathering” condition of the tires, the customer could be advised to rotate the tires earlier than the next scheduled mileage/maintenance interval (but no later than the next interval). Be sure to understand the customer’s driving habits as this will also heavily influence the tire wear performance; tire wear from aggressive or abusive driving habits is NOT a warrantable condition.

Important: Slight or mild feathering, cupping, edge or heel/toe wear of tire tread shoulders is “normal” and can show up very early in a tire/vehicle service mileage; in fact, some new tires can show evidence of feathering from the factory. These issues do NOT affect the overall performance and tread life of the tire. Dealer personnel should always check the customer’s maintenance records to ensure that tire inflation pressure is being maintained to placard and that the tires are being rotated (modified-X pattern) at the proper mileage intervals. Wheel alignments are NOT to be performed for the types of “Normal” Tire Feathering shown in Figures 1-4 below.

 

 

The pictures in 05-03-07-009K are of the condition you likely have going on but on a highway tread tire, but its still quite visibly noticeable even on an HT tire.  

 

 

2 - Sure.  Replace with something else if you want.  You can probably flip the factory tires for some $$ to offset.  

 

3 - If rotations aren't frequently performed with ANY tire, cupping is possible.  AT and MT tires may require shorter intervals.  

good idea on flipping the old. 

 

so you're saying if i replace for new tires i should get rotations more frequently than every 7500 miles?

[sfmurph4]

1 hour ago, KARNUT said:

I had a similar experience, no it wasn’t with this model truck it was a new car. Around the same mileage I got road noise and accelerated wear. Once it was determined the alignment was fine I went to discount tire for help. They recommended a replacement tire with a mileage guarantee. They started getting noisy at around 20K miles. Discount pro rated the tires and replaced with a different brand. They never got noisy. Usually you get a tire warranty separately from manufacturer warranty with a new vehicle. If you don’t have a discount tire store try a well known store to see if they’ll help. 

this is helpful, thank you. 

[KARNUT]

19 minutes ago, newdude said:

 

 

1 - No.  They can check the alignment under warranty up to a certain mileage limit.  I "think" its 7500mi?  Outside of that its customer pay.  

 

Owners manual states AT or Mud Terrain that come on these may require more frequent tire rotations:

 

 

Also.  #05-03-07-009K: Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles 

 

 

Irregular or Premature tire wear: Slight to very slight "feathering" or "edge" wear on the shoulders of tires is NOT considered unusual and should even out with a tire rotation; if the customer is concerned about a “feathering” condition of the tires, the customer could be advised to rotate the tires earlier than the next scheduled mileage/maintenance interval (but no later than the next interval). Be sure to understand the customer’s driving habits as this will also heavily influence the tire wear performance; tire wear from aggressive or abusive driving habits is NOT a warrantable condition.

Important: Slight or mild feathering, cupping, edge or heel/toe wear of tire tread shoulders is “normal” and can show up very early in a tire/vehicle service mileage; in fact, some new tires can show evidence of feathering from the factory. These issues do NOT affect the overall performance and tread life of the tire. Dealer personnel should always check the customer’s maintenance records to ensure that tire inflation pressure is being maintained to placard and that the tires are being rotated (modified-X pattern) at the proper mileage intervals. Wheel alignments are NOT to be performed for the types of “Normal” Tire Feathering shown in Figures 1-4 below.

 

 

The pictures in 05-03-07-009K are of the condition you likely have going on but on a highway tread tire, but its still quite visibly noticeable even on an HT tire.  

 

 

2 - Sure.  Replace with something else if you want.  You can probably flip the factory tires for some $$ to offset.  

 

3 - If rotations aren't frequently performed with ANY tire, cupping is possible.  AT and MT tires may require shorter intervals.  

I never had that problem with any of my trucks 4WD or 2WD, with any of the big 3 stock or KO tires. I drove a lot of miles rotating at 10K miles usually. I guess that’s another phenomenon with newer trucks. 

[Bikerjon]

47 minutes ago, sfmurph4 said:

good idea on flipping the old. 

 

so you're saying if i replace for new tires i should get rotations more frequently than every 7500 miles?

You should be rotating tires on every oil change or 5000 miles max. By the way Goodyear Duratracs are naturally noisier than most tires. You will need to get used to some howling with your off road tires or replace with something quieter. 

[newdude]

5 hours ago, sfmurph4 said:

good idea on flipping the old. 

 

so you're saying if i replace for new tires i should get rotations more frequently than every 7500 miles?

 

 

Depends on what tire you choose, but personally I've never pushed to 7500mi.  6000mi tops.  But it all depends on what tires you've got.  I had Duratracs on my last truck, rotated them every 5000mi max and had minimal to no cupping and noise from the cupping.  Typically 4000mi on them per rotate, sometimes 5000mi.  

Edited August 16, 2023 by newdude

[Grumpy Bear]

My first set of All Season Bridgestone Dullers went 125,000 quite as a mouse and dated out before wearing out and even then the wear was dead even. 5K rotation and 10K balance. Early "On Spec" alignment to correct the as delivered "In Spec" alignment which was horrid. And yes, I paid a third party to align it and babysat the process.

 

A/T tires will never go that far or be that quiet. Just the nature of the tire; as @newdude showed you in the manual. 

 

My second set of Perelli have 47K on them and are wearing like the first, long and even. It has had three alignments over 173K miles. This set will not last as long. Rubber deterioration in the form of cracking is showing up. That's not of the alignment. 

[GMCustomerService]

On 8/15/2023 at 2:52 PM, sfmurph4 said:

This is my first post here, but I've read a lot of other good posts and topics so thought i would give it a go. 

 

I just bought a 2023 Sierra AT4 (upgrade from 2016 Sierra All-Terrain) and i've loved everything so far! I've got less than 6k miles on it and have recently been hearing a loud humming noise between 15-50 mph so i took it to the dealer. They tell me the tires are cupping and there is nothing they can do, which really pissed me off as this is a brand new truck with less than 6k miles. I've got Goodyear off-road tires and in the past I've had KO2's with no trouble. I read that cupping can be caused by misalignment or tire imbalance. 

 

A couple questions:

1. Can I push back and shouldn't this be covered by my bumper-to-bumper warranty since the misalign/imbalance is what caused the cupping?

2. If i really want to get rid of the noise should i replace all four tires?

3. If i replace, will i run into this again?

 

thanks

This is certainly not what we like to hear, sfmurph4.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with the tires cupping on your 2023 GMC Sierra AT4. To do so, please send an email to [email protected] with ATTN: sfmurph4/GM Trucks in the subject line.

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[teegolf]

sfmurph4 I was just curious how you came out with GM on this?  Have a 2023 Silverado 4x4 with 14K miles on it.  Tires rotated and looked good a 7.5K.  Ready for oil change now so rotate tire time this week.  Noticed last week that I was getting a howling tire noise that I did not have before.  Just about fell over when I felt the inside of the front tires and how cupped they were with such low miles.  Looks like now I should rotate sooner than past trucks per posts above but have not had this issue before on my trucks.  Are the Goodyear tires that do not wear well?    Can't believe I am dealing with such tire wear on a brand new truck.  Please share what you learned about your situation and what the resolution was.  Think I am probably headed to an alignment rack this week.  If anyone else has some guidance please chime in.

[Bikerjon]

18 minutes ago, teegolf said:

sfmurph4 I was just curious how you came out with GM on this?  Have a 2023 Silverado 4x4 with 14K miles on it.  Tires rotated and looked good a 7.5K.  Ready for oil change now so rotate tire time this week.  Noticed last week that I was getting a howling tire noise that I did not have before.  Just about fell over when I felt the inside of the front tires and how cupped they were with such low miles.  Looks like now I should rotate sooner than past trucks per posts above but have not had this issue before on my trucks.  Are the Goodyear tires that do not wear well?    Can't believe I am dealing with such tire wear on a brand new truck.  Please share what you learned about your situation and what the resolution was.  Think I am probably headed to an alignment rack this week.  If anyone else has some guidance please chime in.

Welcome to the forum. I don't know what kind of Goodyear tires you have, they probably are All Terrain being you have an LTZ. I have Dura Tracs on my Trail Boss and they have always been noisy (howling). I always rotate my tires before 5000 miles on every oil change. I have zero cupping on my Goodyears. If my tires were cupping I would have my tires rotated and the alignment checked.

Thats just me.

[Z45]

I have owned many 4wd trucks over 40 yrs and tire cupping IS NOT the fault of the truck per se, its the tire design.  Its normal with ANY 4wd and more pronounced with aggressive tread tires.

Edited January 29, 2024 by elcamino
typo

[Toddew]

My 2023 AT4 started to get so loud I couldn’t stand it.  I complained to good year.  They replaced my tires, pro rated of course, but the new tires are getting loud again. Not sure what’s going on but my new at4 should be so very comfortable. 

[CamGTP]

If they are Duratrac tires, they are just straight garbage tires in the first place.