2024 GMC 3500HD Build Frustrations

[Nick McDermott]

Hey everyone, 

hoping you all can help me figure out this mess that is my truck order….my build went in late July and finally got picked up for a TPW of 9/11. Since then I have heard crickets even though I would expect some communication one way or another for a $80k truck. Nonetheless, I called GM for an update on Friday and they said nothing has changed…you’re still in 3300 status. Wanting a 2nd opinion I called my dealer and they had totally different information…they were able to pull a vin number on my truck. How does GM not have that information but my dealer does?? I called GM back again today to see if they just didn’t have the info but same thing. Nothing has changed…..anyone have a clue what I can do to get an accurate ETA for my truck? 

[AngelPhoenix]

It's like this pretty much across the board with GM from my experience so far. Little to no communication, conflicting information. 

 

I have 3 different builds on order at 3 different dealers. My first order is over 4 months old, and my second is about 3 months old. Zero movement on either. 

 

Got frustrated and ordered an F350, was sent an email by Ford and then given a production week inside of a month. Sales person has been very responsive and consistent. 

 

I think it's at least partially because I got in the front of the line with the '24 Fords, but came in at the middle of GM's '24 production. 

 

Still, it's a shame. I think GM has the better truck overall this year but it won't matter if they can't get it to me. 

Edited September 26 by AngelPhoenix

[Pryme]

37 minutes ago, AngelPhoenix said:

It's like this pretty much across the board with GM from my experience so far. Little to no communication, conflicting information. 

 

I have 3 different builds on order at 3 different dealers. My first order is over 4 months old, and my second is about 3 months old. Zero movement on either. 

 

Got frustrated and ordered an F350, was sent an email by Ford and then given a production week inside of a month. Sales person has been very responsive and consistent. 

 

I think it's at least partially because I got in the front of the line with the '24 Fords, but came in at the middle of GM's '24 production. 

 

Still, it's a shame. I think GM has the better truck overall this year but it won't matter if they can't get it to me. 

So you want and are taking possession of three trucks?

[namtaru]

44 minutes ago, AngelPhoenix said:

It's like this pretty much across the board with GM from my experience so far. Little to no communication, conflicting information. 

 

I have 3 different builds on order at 3 different dealers. My first order is over 4 months old, and my second is about 3 months old. Zero movement on either. 

 

Got frustrated and ordered an F350, was sent an email by Ford and then given a production week inside of a month. Sales person has been very responsive and consistent. 

 

I think it's at least partially because I got in the front of the line with the '24 Fords, but came in at the middle of GM's '24 production. 

 

Still, it's a shame. I think GM has the better truck overall this year but it won't matter if they can't get it to me. 

 

This is hilariously ironic considering the slew of posts I've seen of people buying GM trucks because their Ford orders have been sitting for 6-9+ months.

 

It's similar to all the people who post things like "I've had so many problems with this truck, I'm never buying X brand again, only Y from here on out!" then you go over to Y forums and it's the exact same posts just opposite.

Edited September 26 by namtaru

[AngelPhoenix]

Just now, Pryme said:

So you want and are taking possession of three trucks?

Whichever one comes in first probably. 

 

These dealers are a joke and can't be trusted. I might have one out of the three come through and give me the deal they're saying they'll give me. And depending on my build, one or more of these may never get made. Have heard way too many horror stories of people having their builds changed without the dealer telling them, trucks arriving with stuff missing or deleted (I've seen several window stickers on in-transit trucks to local dealers that have a $75 dollar credit because GM is arbitrarily removing wireless chargers), issues with shipping, trucks damaged in transit, etc, etc. 

 

There's no way I'm putting all my eggs in one basket. 

[AngelPhoenix]

Just now, namtaru said:

 

This is hilariously ironic considering the slew of posts I've seen of people buying GM trucks because their Ford orders have been sitting for 6-9+ months

I've seen that too, mostly from 2022 and 2023 MY, and mostly the higher trims (Platinum/King Ranch and Limited). Lariat and below seems to come through pretty well. 

 

All I can tell you is that I've had a MUCH better experience so far with Ford than with GM.

[namtaru]

1 minute ago, AngelPhoenix said:

I've seen that too, mostly from 2022 and 2023 MY, and mostly the higher trims (Platinum/King Ranch and Limited). Lariat and below seems to come through pretty well. 

 

All I can tell you is that I've had a MUCH better experience so far with Ford than with GM.

At the very least I can confirm my disappointing experience with my local GM delaer (not GM specifically). I placed an order over 2 months ago, and I would ask my dealer if they had any allotments coming, and they wouldn't even respond to me. I ended up finding an exact order of my truck someone else placed but backed out of across the state, and drove over same day to get it when that dealership called me back.

[AngelPhoenix]

1 minute ago, namtaru said:

At the very least I can confirm my disappointing experience with my local GM delaer (not GM specifically). I placed an order over 2 months ago, and I would ask my dealer if they had any allotments coming, and they wouldn't even respond to me. I ended up finding an exact order of my truck someone else placed but backed out of across the state, and drove over same day to get it when that dealership called me back.

This is why I'm not worried about ordering multiple trucks. Someone will want the ones I don't take, guaranteed. 

[Pryme]

This is now the new business model guys. Learn to live with it. The days of going to a fully stocked dealership and seeing a sea of trucks to choose from are over. Dealers and manufacturers found a way to make more money and spend less by keeping stock low. Anyone who believes in “supply chains” is unfortunately, living in a dream world. 

For those who believe in supply chains, at what point would you stop believing that? 1-2yrs? 3-4? 10?

 

I guess chips are in strong supply now? That sure was a quiet transition into the much more obscure supply chains. Total clown show. 
 

The scamdemic changed a lot of things, and not for the better. All by design. 
 

 

Edited September 26 by Pryme

[64BAwagon]

I think its ironic that people will shade the dealer(s) and order multiple trucks and then accuse the dealers of shading them. 

Folks, the order system has not ever and will not for the foreseeable future give customers step by step information on an orders status. Its usually going to be X number of approximate weeks and thats about all you get. With ongoing supply chain issues ( a real thing despite people chipping their teeth about how it should be over) along with a crippling strike now throws even the sparse amount of info you used to get completely out the window. 

[AngelPhoenix]

45 minutes ago, 64BAwagon said:

I think its ironic that people will shade the dealer(s) and order multiple trucks and then accuse the dealers of shading them. 

Folks, the order system has not ever and will not for the foreseeable future give customers step by step information on an orders status. Its usually going to be X number of approximate weeks and thats about all you get. With ongoing supply chain issues ( a real thing despite people chipping their teeth about how it should be over) along with a crippling strike now throws even the sparse amount of info you used to get completely out the window. 

Dealer shaded me first. Said I'd get "X" amount of discount and then tried to add a "Dealership Marketing Adjustment", and his explanation for it was a lot of bullshit. So I placed a second order. 

 

That dealer has never given me a buildsheet with a bottom line price even though I've asked for it over and over. Keeps telling me the MSRP can change at any time so he can't give me a bottom line until the truck is built/has a window sticker. He actually ordered the build I sent him without my confirming it, said it would sell even if I didn't want it. 

 

So I placed a third order and that dealership gave me the best deal so far AND a buildsheet with a bottom line. So, nah, I didn't shade the dealers, I just wasn't getting straight answers. 

 

Whereas the first Ford dealership I called gave me an order sheet with a bottom line including discount literally the day I sent them the build. Then Ford sent me an email to track my order and gave me a production week inside of a month. So, I didn't place any other orders with Ford. I didn't need to. 

 

And another thing, I absolutely did get a step by step order process from the dealer I ordered my '22 Ram from back in August of 21 at the height of the chip shortage. Could see everything that was happening with the truck from order to arrival at the dealership (which took about 10 weeks). Would have gone straight back to them but just in the last two years Ram has gone insane with their pricing. 

Edited September 26 by AngelPhoenix

[Pryme]

7 hours ago, 64BAwagon said:

I think its ironic that people will shade the dealer(s) and order multiple trucks and then accuse the dealers of shading them. 

Folks, the order system has not ever and will not for the foreseeable future give customers step by step information on an orders status. Its usually going to be X number of approximate weeks and thats about all you get. With ongoing supply chain issues ( a real thing despite people chipping their teeth about how it should be over) along with a crippling strike now throws even the sparse amount of info you used to get completely out the window. 

Instead of just saying the supply chain issues are a real or ongoing thing, give reasons as to why there would be all these supply chain issues? First it was the ports at Long Beach and Los Angeles San Pedro, chip shortages were next. Now it’s just the all encompassing mystery of supply chains. It’s just silly. I guess it needed to be so vague that it’s impossible to pinpoint. Hmmm. By design. 
 

it’s interesting that these mysterious supply chain issues only seem to affect vehicles for the most part. I don’t see any issues in my type of work and haven’t seen any issues buying the things I need and want on a daily basis. Sure doesn’t seem like it’s affecting giant juggernauts like Amazon. 

Edited September 26 by Pryme

[64BAwagon]

A lot of it has to do with raw materials and the disruptions worldwide in supply. You cant simply shut down industry in all aspects and then expect it to return in a few yrs. Some places pivoted to more stable manufacturing, others  suffered employee loss that they will never be able to replace due to the job market. Rubber, paint and many other raw materials have been in short supply and having a huge ripple affect. Suppliers  got squeezed out in a lot of cases. Maintenance was missed on equipment causing less reliability. I went to the supply house to get some accessories for my metal roof that is only 7 yrs old. No longer available, they just dont make them anymore. The guy next to me was trying to buy white downspout pipes for a gutter job, none available, theyre on galactic backorder. Back when I was still working we had an ambulance out of service for 4 months because of an AC part that was no longer available. Ford had to resource the part due to lousy design and the supplier went belly up. The design was so bad they burned through their service part inventory in only a few months. The Chief like to had a hemorrhage over that but there was nothing that could be done, that was 12 yrs ago and its only gotten worse. Talk to anyone in service at the dealer, they cant get parts like certain oil filters etc. Its been a long time coming and the "Demic" just multiplied the issue. Its easy to pinpoint but its so widespread and complex that its hard to grasp.  

[Salzette]

52 minutes ago, Pryme said:

Instead of just saying the supply chain issues are a real or ongoing thing, give reasons as to why there would be all these supply chain issues? First it was the ports at Long Beach and Los Angeles San Pedro, chip shortages were next. Now it’s just the all encompassing mystery of supply chains. It’s just silly. I guess it needed to be so vague that it’s impossible to pinpoint. Hmmm. By design. 
 

it’s interesting that these mysterious supply chain issues only seem to affect vehicles for the most part. I don’t see any issues in my type of work and haven’t seen any issues buying the things I need and want on a daily basis. Sure doesn’t seem like it’s affecting giant juggernauts like Amazon. 

I don’t know about that…I still run across random empty shelves in a grocery store with a note apologizing that supply is temporarily unavailable. Neighbors doing a renovation have had numerous delays getting certain items for their project (the right siding for example) and had to change their choices in appliances multiple times because the ones they originally picked are backordered so badly they were told 12-18month wait. Certain RVs were being delayed because the particular type of fiberglass used on the nose caps were experiencing a global lack of supply as recently as this spring. Publishing (husbands industry) has been hit too, paper supply is down worldwide…the backlog of books waiting to go to print gets longer books don’t manage to get printed in time for their release dates. I see supply chain issues all over the place outside of vehicles.
 

My in law working at GM have said the parts suppliers can’t get enough parts to the factory to keep up - flint for example had a couple days to shut down because they ran out of transmissions. Oshawa had an axle shortage. Delta had a shut down one week for some other component.  My ordered truck is sitting in a lot in Oshawa waiting for the damn black bow tie they are short of (helps to have an insider, and thankfully we ended up buying one that came in as dealer stock instead). In a product (vehicles) that has some 14,000 different components, I guess to me it’s not that far fetched that delays in suppliers getting parts to assembly happen frequently.

 

Now, lower inventory due to supply issues is one issue…choosing to take advantage of that and using it to jack up pricing is another. I don’t think the supply chain issues are by design, but I do think the manufacturers and dealers are using it to raise pricing just because they can (and not because of increased costs). 

Edited September 26 by Salzette

[AngelPhoenix]

8 minutes ago, Salzette said:

I don’t know about that…I still run across random empty shelves in a grocery store with a note apologizing that supply is temporarily unavailable. Neighbors doing a renovation have had numerous delays getting certain items for their project (the right siding for example) and had to change their choices in appliances multiple times because the ones they originally picked are backordered so badly they were told 12-18month wait. Certain RVs were being delayed because the particular type of fiberglass used on the nose caps were experiencing a global lack of supply as recently as this spring. Publishing (husbands industry) has been hit too, paper supply is down worldwide…the backlog of books waiting to go to print gets longer books don’t manage to get printed in time for their release dates. I see supply chain issues all over the place outside of vehicles.
 

My in law working at GM have said the parts suppliers can’t get enough parts to the factory to keep up - flint for example had a couple days to shut down because they ran out of transmissions. Oshawa had an axle shortage. Delta had a shut down one week for some other component.  My ordered truck is sitting in a lot in Oshawa waiting for the damn black bow tie they are short of (helps to have an insider, and thankfully we ended up buying one that came in as dealer stock instead). In a product (vehicles) that has some 14,000 different components, I guess to me it’s not that far fetched that delays in suppliers getting parts to assembly happen frequently.

 

Now, lower inventory due to supply issues is one issue…choosing to take advantage of that and using it to jack up pricing is another. I don’t think the supply chain issues are by design, but I do think the manufacturers and dealers are using it to raise pricing just because they can (and not because of increased costs). 

Yeah, part of the issue is that these vehicles have gotten exponentially more complicated over the last 5 or 6 years. Trucks as recent as 2017 didn't have as much stuff jammed into them as they do now. And the features keep trickling down to lower trims to the point that only the "work trucks" don't have 500 chips in them (only 300 lol). 

 

So instead of just one or two trim levels being tech'd out and requiring a large amount of extra components, ALL the trims need extra components now.