Door won’t open

[D Tice]

2024 Trail Boss LT, door won’t open from inside our outside. Anybody have any ideas on how to get the door open?? Or what the issue may be?

Edited April 8, 2025 by D Tice

[Tom73]

Can you describe what it is doing?  Handles moving but nothing happening? Acting like it is locked but will not unlock or ???

Edited April 6, 2025 by Tom73

[Silverado4x4]

3 hours ago, D Tice said:

2024 Trail Boss LT, replaced passenger side mirror and now the door won’t open from inside our outside. Anybody have any ideas on how to get the door open?? Or what the issue may be?

Try doing a computer reboot, unhook the battery negative cable for about 10 minutes or so then reconnect. Being you removed the door panel and unhooking the switches it lost communication with the computer. Or you forgot to hook something back up. Is it all doors or just that one?

[D Tice]

1 hour ago, Tom73 said:

Can you describe what it is doing?  Handles moving but nothing happening? Acting like it is locked but will not unlock or ???

Both inner and outside handles move, door locks move, plunger goes up and down, everything sounds normal except door won’t open, feels locked when either handle is pulled even thought truck is unlocked.

[D Tice]

1 hour ago, Silverado4x4 said:

Try doing a computer reboot, unhook the battery negative cable for about 10 minutes or so then reconnect. Being you removed the door panel and unhooking the switches it lost communication with the computer. Or you forgot to hook something back up. Is it all doors or just that one?

I will try this when I get home, did have the battery unhooked when installed mirror to clear the temp sensor code.

[D Tice]

On 4/6/2025 at 6:45 PM, D Tice said:

I will try this when I get home, did have the battery unhooked when installed mirror to clear the temp sensor code.

Just the 1 door.

Edited April 8, 2025 by D Tice

[D Tice]

1 hour ago, D Tice said:

Both inner and outside handles move, door locks move, plunger goes up and down, everything sounds normal except door won’t open, feels locked when either handle is pulled even thought truck is unlocked.

 

Edited April 6, 2025 by D Tice

[D Tice]

2 hours ago, Silverado4x4 said:

Try doing a computer reboot, unhook the battery negative cable for about 10 minutes or so then reconnect. Being you removed the door panel and unhooking the switches it lost communication with the computer. Or you forgot to hook something back up. Is it all doors or just that one?

No luck, same issues after reboot.

[GMCustomerService]

On 4/6/2025 at 1:20 PM, D Tice said:

2024 Trail Boss LT, replaced passenger side mirror and now the door won’t open from inside our outside. Anybody have any ideas on how to get the door open?? Or what the issue may be?

Have you made your local GM dealer aware, Dan? If not, we recommend connecting with them as they are best equipped to take a look. Our team is happy to request an appointment for you, and ask that you reach out via email at [email protected] so we can help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

[kickass audio]

does your truck show anything on the dash that the door is ajar at all? The thing that's weird is these trucks should have a setup where you pull the inner handle once to unlock the door and pull it again to release the door latch and open it up.

 

I did have on my old 2014 where the door was worked on but when I closed the door I did it lightly so the latch was holding the door shut but it wasn't closed hard. I just had to hip check the door shut and it let me get back in again as normal.

 

I would try to pull the inside handle and watch that the plunger raises up and then try to pinch the plunger rod and pull it up hard then see if you can get the door to open from inside. Did you mess with the exterior handle at all? What about the inside cable that goes to the inner door handle? Was it fully secured and not sitting partially in the groove so it's putting tension on the cable to possibly cause a lockout?

[D Tice]

Taking in to shop.

Edited April 8, 2025 by D Tice