Electric Tailgate

[Jim13]

I just recently purchased a 2020 gmc Sierra. It has the electronic tailgate and on some occasions I have to push it twice to open. 
On the tailgate itself when I push the button it clicks as if it is releasing but doesn’t ( not even if I pull on it) when I push it agin it opens.

On the key fob I double click it then have to do it again for it to open. 
Is this normal?
 

[Silverado4x4]

1 hour ago, Jim13 said:

I just recently purchased a 2020 gmc Sierra. It has the electronic tailgate and on some occasions I have to push it twice to open. 
On the tailgate itself when I push the button it clicks as if it is releasing but doesn’t ( not even if I pull on it) when I push it agin it opens.

On the key fob I double click it then have to do it again for it to open. 
Is 

TSB 20-NA-040 will take care of this, contact the dealer.  https://static.nhtsa.gov/odi/tsbs/2020/MC-10172813-9999.pdf

Edited Sunday at 01:07 PM by Silverado4x4

[GMCustomerService]

We'd like to learn more about your tailgate concerns and look into it alongside your dealership, Jim. It is important to us that all your electronic components are operating as designed so you can continue enjoying your truck. Please fill out our support form (https://s.gmc.com/support-request ) with your username and additional details about the tailgate.