Jump to content

Dealer Damage

Hidebinder

Recommended Posts

Hidebinder Enthusiast

Hidebinder

Posted
Posted

If a new vehicle was damaged by the dealer or during transit from the GM plant to the dealer before delivery to the purchaser is there anyway to obtain a record of the repairs that were accomplished? What are the legal requirements of the dealer to reveal that damage to a prospective buyer. I'm thinking it's "Buyer Beware" and it does happen.

nakedicarus Enthusiast

nakedicarus

Posted
Posted
If a new vehicle was damaged by the dealer or during transit from the GM plant to the dealer before delivery to the purchaser is there anyway to obtain a record of the repairs that were accomplished? What are the legal requirements of the dealer to reveal that damage to a prospective buyer. I'm thinking it's "Buyer Beware" and it does happen.

 

Yep, I remember back in '97 when my brother bought his wife a Dodge Stratus (brand new), only to find out about a year later that the rear quarter panel had been repaired, most likely from damage during transit from the plant to the dealer.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted

In Texas, dealers are not required by law to disclose anything unless the vehicle has been involved in an actual collision. Incidental lot damage which happens quite often is not mentioned.

 

I always make sure my dealer is aware that I do not want anything that has had any paint work. I never deal with a salesman when I buy... always directly with a sales manager. I make the sales seminar flunkies take a hike. They don't like it but I am the one writing the check. Making this plain right up front gives me the legal right to come back on them if I were to discover that any had been done. (that they knew about).

 

Dealer trades are a whole 'nother story.

alaska511 Senior Enthusiast

alaska511

Posted
Posted
In Texas, dealers are not required by law to disclose anything unless the vehicle has been involved in an actual collision. Incidental lot damage which happens quite often is not mentioned.

 

I always make sure my dealer is aware that I do not want anything that has had any paint work. I never deal with a salesman when I buy... always directly with a sales manager. I make the sales seminar flunkies take a hike. They don't like it but I am the one writing the check. Making this plain right up front gives me the legal right to come back on them if I were to discover that any had been done. (that they knew about).

 

Dealer trades are a whole 'nother story.

 

 

Same here. I have bought 3 trucks in the last 2 months, another brand new dually 3500 Dmax yesterday, and always deal direct with the sales manager. I let them know I want nothing with any paint or body work. Lessons of the past have been learned, and lot/test drive damage does occur.

mini1 Enthusiast

mini1

Posted
Posted

Often times there are no records of repairs and it won't show up on CarFax either. This type of transit based body damage happens on a regular basis with all brands (not just GM).

Trav_13 Senior Enthusiast

Trav_13

Posted
Posted
In Texas, dealers are not required by law to disclose anything unless the vehicle has been involved in an actual collision. Incidental lot damage which happens quite often is not mentioned.

 

I always make sure my dealer is aware that I do not want anything that has had any paint work. I never deal with a salesman when I buy... always directly with a sales manager. I make the sales seminar flunkies take a hike. They don't like it but I am the one writing the check. Making this plain right up front gives me the legal right to come back on them if I were to discover that any had been done. (that they knew about).

 

Dealer trades are a whole 'nother story.

 

Thats an interesting comment that you bring up....I sold these trucks until about 2 weeks ago because of the Sales Manager that we had at the dealership I worked at....he didn't care about anything except pushing the vehicles out the door....never gave a d**n about his sales people, ordered horrible inventory, tried to hold to much over invoice, which we all know you can't do......so anyway just I guess if you always by-pass the salesman, make sure you have a good relationship with the Sales Manager otherwise you could end up in a mess! I knew more about these trucks than he did, and maintained a 4.0 on GM's CSI score...but anyway...just a heads up titles in a company are worthless in my opinion....its about who gets it done and gets it done right...

 

And yes you are right...dealer trades a whole nother story!

jnbkosmo Enthusiast

jnbkosmo

Posted
Posted

You guys wouldn't believe the amount of repairs that are done in assembly plants.And I mean major stuff,not just little dings and scratches.I'll bet people would absolutely flip if they knew how dismantled their vehicles were after the original build.

PhilB Enthusiast

PhilB

Posted
Posted

When I purchased my 03 SD, it was a dealer trade to get it from another local dealer, but the invoice on the truck was for another dealer several states away. Anyway, long story short, the mud flaps were not installed correctly by the original dealer. My dealer used the VIN and pulled up all work orders that were in the system for my truck and saw what the first dealer did while they had the truck.

 

I would think that if a vehicle were damaged in transit or on the lot, there would be some work order in the system to get it repaired. I guess you could take the VIN for the vehicle you are purchasing and have someone in service run a work order history against it. Just a thought...

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
In Texas, dealers are not required by law to disclose anything unless the vehicle has been involved in an actual collision. Incidental lot damage which happens quite often is not mentioned.

 

I always make sure my dealer is aware that I do not want anything that has had any paint work. I never deal with a salesman when I buy... always directly with a sales manager. I make the sales seminar flunkies take a hike. They don't like it but I am the one writing the check. Making this plain right up front gives me the legal right to come back on them if I were to discover that any had been done. (that they knew about).

 

Dealer trades are a whole 'nother story.

 

Thats an interesting comment that you bring up....I sold these trucks until about 2 weeks ago!

 

Travis.

 

I guess my comment about salespeople was a bit harsh. Nothing personal. I know there are some good ones. The problem I get at a lot of dealerships is that the salespeople want to play the 40 questions game that ends up with me gladhanding the sales manager... I hate the whole fake bulls**t game played by most seminar car salespeople... It may work for some people that don't know what they are doing but I have bought tons of new vehicles and can make my own decisions. I always got the new recruit that talked like a sales seminar....

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
When I purchased my 03 SD, it was a dealer trade to get it from another local dealer, but the invoice on the truck was for another dealer several states away. Anyway, long story short, the mud flaps were not installed correctly by the original dealer. My dealer used the VIN and pulled up all work orders that were in the system for my truck and saw what the first dealer did while they had the truck.

 

I would think that if a vehicle were damaged in transit or on the lot, there would be some work order in the system to get it repaired. I guess you could take the VIN for the vehicle you are purchasing and have someone in service run a work order history against it. Just a thought...

FYI - internal work orders do not show up in the history of a vehicle ANYWHERE. It's good to have a good relationship with your dealer...

Trav_13 Senior Enthusiast

Trav_13

Posted
Posted
When I purchased my 03 SD, it was a dealer trade to get it from another local dealer, but the invoice on the truck was for another dealer several states away. Anyway, long story short, the mud flaps were not installed correctly by the original dealer. My dealer used the VIN and pulled up all work orders that were in the system for my truck and saw what the first dealer did while they had the truck.

 

I would think that if a vehicle were damaged in transit or on the lot, there would be some work order in the system to get it repaired. I guess you could take the VIN for the vehicle you are purchasing and have someone in service run a work order history against it. Just a thought...

FYI - internal work orders do not show up in the history of a vehicle ANYWHERE. It's good to have a good relationship with your dealer...

 

 

Zembonez...I know what you mean...we had a few come and go like that...they never do last very long...and also you are right...internal work orders will never show up...the only way anything will show up on the GM VIS (Vehicle Inquiry System) is if it was reported as warranty work. Little fender benders don't...and they do happen....also Carfax will only report if a police report was filed.

Silverado4x4 Senior Enthusiast

Silverado4x4

Posted
Posted

My uncle use to work for Ford motor company and told me that they had a place at the plant just to repair vehicles damaged after being built, some would be in accidents pulling it off the line.

PhilB Enthusiast

PhilB

Posted
Posted
When I purchased my 03 SD, it was a dealer trade to get it from another local dealer, but the invoice on the truck was for another dealer several states away. Anyway, long story short, the mud flaps were not installed correctly by the original dealer. My dealer used the VIN and pulled up all work orders that were in the system for my truck and saw what the first dealer did while they had the truck.

 

I would think that if a vehicle were damaged in transit or on the lot, there would be some work order in the system to get it repaired. I guess you could take the VIN for the vehicle you are purchasing and have someone in service run a work order history against it. Just a thought...

FYI - internal work orders do not show up in the history of a vehicle ANYWHERE. It's good to have a good relationship with your dealer...

 

 

Zembonez - thanks for correcting me. As Johnny Carson would say: "I did not know that". :shakehead:

CalixEros Enthusiast

CalixEros

Posted
Posted
In Texas, dealers are not required by law to disclose anything unless the vehicle has been involved in an actual collision. Incidental lot damage which happens quite often is not mentioned.

 

I always make sure my dealer is aware that I do not want anything that has had any paint work. I never deal with a salesman when I buy... always directly with a sales manager. I make the sales seminar flunkies take a hike. They don't like it but I am the one writing the check. Making this plain right up front gives me the legal right to come back on them if I were to discover that any had been done. (that they knew about).

 

Dealer trades are a whole 'nother story.

 

I skip right by the salesman and sales manager to deal directly with the owner. Of course it helps that he's been a good family friend for many years...

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • mysery1
      What have you done to your K2 today?

      By mysery1 · Posted

      I have a 2018 Silverado Custom with 156k on the odometer. In the last month I've replaced the plugs, wires and the driver side engine mount. My wife just returned from a trip of about 1500 miles and told me the brakes are making a grinding noise when applied. I drove it and looked it over and this is what I found with the driver's side rear rotor.   I'm going to order new pads and check about having the rotor resurfaced. Hopefully this is easier than the last 2 jobs.   Peace  
    • FiLo
      5.3 / 6.2 valve covers / oil burning

      By FiLo · Posted

      Any update if the new valve cover help with the oil consumption?  I have a 2014 GMC sierra and my truck is consuming a lot of oil so I’m wondering if replacing the driver side valve cover will stop some of the oil consumption. Thanks 
    • Deadwood
      primary drive belt tensioner

      By Deadwood · Posted

      I bought belts and pulleys for my '20 L5P at Rock Auto a couple years ago. I have used them for many years, and almost always save significant money, especially when I buy maintenance stuff ahead of time.   They carry many OEM parts, which is all I use unless an aftermarket is shown to be same/superior, or if it is an insignificant part or unavailable OEM part anywhere else. RA is usually lower priced, often by a bunch, but parts are sometimes unavailable or out of stock, and I do shop around and sometimes find better prices at other sites.   Be aware that you pay shipping, and if you buy multiple items and they are coming from different warehouses, the shipping can kill the advantage. Planning ahead is best if possible.   If you have a transmission service in the near future, check out their OEM (AC Delco ULV) fluid, usually MUCH less than anywhere else.
    • Deadwood
      10L1000 anyone with High Mileage ? I hate Damocles....

      By Deadwood · Posted

      New member here, very long time occasional guest. Saw this thread, thought it would be a good time to contribute someting. It is only my experience and not a claim that everyone will have the same.   I bought my '20 3500 L5P new and have put 99.9% (literally) of it's current ~400k miles on it myself, with over 50% of that towing loads between 4k to 15k, and to me this truck has been nothing short of amazing. For the first 235k I had zero issues, and from there until 321k I replaced a NOx sensor, two failing glow plugs, and three of the notorious injector connectors. I believe this truck is in part, a testament to good luck, but also good care and following a decent maintenance schedule (I also keep meticulous records.) As a result, it looks as good as a well cared for 70k rig, up and down, inside and out.   At some point before that 321k mile mark I began to get a little spooked about the 10L1000, especially the valve body. Word of mouth about potential issues prompted me to jump on the net to sift through all the noise and determine what all the fuss was about. I routinely take long trips, coast-to-coast and points in between, so roadside breakdowns can be '...a thousand miles from nowhere' and a bit of a challenge, and though I had no issues, my guard was up and activated.   And then I stumbled across a chance to salvage some parts off a new 2025 that had been wrecked in transport. I grabbed a few wear items (alternator, pulleys, etc.) and on a whim asked what the ten speeder would cost me. It was cheap...really cheap. I knew some changes had been made in the '24+ version 10L and were supposedly not compatible, but I called service/parts at my local Chevy dealer and asked why and they didn't know. A call to a well known aftermarket transmission outfit revealed it was very likely it would be fine, but to them not 100% sure.   Because it was cheap (really cheap) and I was spooked, I took the chance. Had it installed by a local shop and it worked like a champ, shifted just like the original. At it's first service at 37k, I had the shop put in a Next Gen valve body kit, which after some initial hiccups and rough shifts, smoothed out though with somewhat firmer shifting.   All that said, I have a very serious concern about my newer transmission as just two weeks ago it suddenly began to exhibit a strong reluctance to engage forward or reverse. It was a bit past due anyway so I took it in for service. The reason it was sticking was due to 'glitter' in the fluid clogging the filter...not good folks, often indicates a converter giving out. We ended up going ahead with the new filter and fluid, first to see if it would move and shift, and then if so buy me a little time. It did, and I've driven it over a thousand miles and it is shifting smooth, no noises or slipping. Regardless, it looks like a third gearbox is in my future so I can resume taking long trips with some confidence. In the very short term, my curiosity will have me examining the fluid to check how much glitter has reappeared.   An earlier poster had alleged, in the context of 10L100 failures, that it is another example of how we seasoned citizens somehow descend into hysteria, lose control of our senses, and react irrationally after brief encounters with the idiocy of the internet infosphere. Let me say (and I have used and abused said internet since it's infancy) there is no segment of the populace that has a corner on over-reaction to digital garbage. Just as my offering of experience in this arena is purely anecdotal and should not be considered gospel or all-encompassing, I believe it is still worthwhile information to consider, along with other relevant anecdotal experiences about things like complex transmissions, especially when balanced with other sources.   So to answer the original question, yes I got high miles out of my first 10L, trouble free for 321,000. Now I really wonder how much longer it would have went. Did I 'overreact' to the internet ghouls by replacing a 'good' one with a 'bad' one? Maybe. Who knows, the thing might have taken a puke a 100 miles later. So I'll just fix it again, then move on and start thinking about all the other stuff that will eventually wear out. It still has the original brakes (they're at ~60%), original injectors/pump, turbo, water pump, etc....pretty much original everything. Knock on wood.
    • swathdiver
      6 Speed vs 8 Speed

      By swathdiver · Posted

      At peak temperature.  They get to cool down and warm up more, especially those with the external cooler.  I have three GMT900s and one of them has over 225K on its original transmission.  Fluid gets changed about every 36K miles, all of it.     It's not the bean counters, it was the government.  They had to meet CAFE standards and other government requirements.   To get around that, we tune them and modify them to our liking.

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...