Speedometer Cluster Failure

[Heysdad]

I took our 2005 Envoy in for the noise issue a few months ago. They changed out the cluster, and then found the same TSB posted here...They said that it did take away some of the noise, which it did...So they were going to leave the new one in. Our noise was on shut down and it sounded like disconnecting a air chuck from a hose, but not as loud.

[byerda]

My speedometer failed and was replaced under the TSB from GM. A couple years later the entire cluster failed, sent it to www.dallasclusterrepair.com and works great. They saved me tons of money and the turnaround was about a week. Great service!!

[KMGZ400]

does anyone where i could find the TSB for the cluster? i have some bad gauges

[txab]

Why do you need the TSB? It's posted several times on this site. You're long past any warranty covering it. It covered to 7/70k iirc. Replace the bad stepper motors yourself or send it off and have it completely rebuilt (preferred)

[SouthCo]

My speedometer failed and was replaced under the TSB from GM. A couple years later the entire cluster failed, sent it to www.dallasclusterrepair.com and works great. They saved me tons of money and the turnaround was about a week. Great service!!

 

x2, dallasclusterrepair fixed the cluster for my wifes Yukon.

[KMGZ400]

Why do you need the TSB? It's posted several times on this site. You're long past any warranty covering it. It covered to 7/70k iirc. Replace the bad stepper motors yourself or send it off and have it completely rebuilt (preferred)

I dont know anything about the warranty covering it, nor did I know it was posted 7 times,I apologize.

[txab]

No apology. I said it has been posted several times . Search and you'll easily find it

 

I just assumed by now everyone with a GMT-800 has heard about the cluster issue

 

 

 

 

# 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - (Mar 20, 2009)

Subject:

07187C -- SPECIAL COVERAGE ADJUSTMENT - INSTRUMENT PANEL CLUSTER GAUGE NEEDLE FUNCTION



Models:

2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

2005 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT (U.S. ONLY)

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

2005 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE (U.S.ONLY)

2003-2004 GMC SIERRA, YUKON, YUKON XL

2005 GMC SIERRA, YUKON, YUKON XL (U.S. ONLY)



THIS BULLETIN IS BEING REVISED TO INCLUDE CERTAIN 2005 MODEL YEAR
VEHICLES IN THE U.S. ADDITIONALLY, FOR U.S. 2003-2005 MODEL YEAR
VEHICLES, GM WILL PROVIDE THE INSTRUMENT PANEL CLUSTER (IPC) ONLY, AT NO
CHARGE TO THE CUSTOMER FOR VERIFIED FAILURES BETWEEN 70,001 MILES
(110,001 KM) AND 80,000 MILES (130,000 KM). ANY ADDITIONAL COSTS,
INCLUDING LABOR TO REPLACE THE INSTRUMENT PANEL CLUSTER, WILL BE THE
RESPONSIBILITY OF THE CUSTOMER. DEALERS WILL BE RESPONSIBLE FOR THE
RETURN OF THE CUSTOMER'S IPC BACK TO THE ELECTRONIC SERVICE CENTER.
PLEASE DISCARD ALL COPIES OF BULLETIN 07187B, ISSUED SEPTEMBER 2008.



CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN
APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE
CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN
ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO
KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE
WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE
REQUIRED WHEN PLACING AN ORDER FOR THE IPC.



Condition



Some customers of all 2003-2004 model year and certain U.S. 2005 model
year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet
Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and
Yukon XL vehicles have reported that one or more of the instrument panel
(IP) cluster gauges stick, flutter, or become inoperative. This may
cause inaccurate readings, including the speedometer and fuel gauge.
Special Coverage Adjustment This special coverage covers the condition
described above for a period of 7 years or 70,000 miles (110,000 km),
whichever occurs first, from the date the vehicle was originally placed
in service, regardless of ownership.



Dealers are to replace the instrument panel cluster after the condition
has been verified. The repairs will be made at no charge to the
customer.



For verified failures between 70,001 miles (110,001 km) and 80,000 miles
(130,000 km) on U.S. vehicles, dealers are to provide the customer with
an instrument panel cluster (IPC) only. Any additional costs, including
labor to replace the instrument panel cluster, will be the
responsibility of the customer. Dealers are responsible for the return
of the customer's IPC back to the Electronic Service Center.



For vehicles covered by Vehicle Service Contracts, all eligible claims
with repair orders on or after September 28, 2007 for 2003-2004 model
year vehicles, and March 23, 2009 for 2005 model year vehicles, are
covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders
prior to September 28, 2007 for 2003-2004 model year vehicles, or March
23, 2009 for 2005 model year vehicles, must be submitted to the Service
Contract provider

[KMGZ400]

I knew about it I just figured my truck didnt have the issue since they didnt go bad until 2 weeks ago and im at about 140,000 miles.

[GMCustomerService]

I knew about it I just figured my truck didnt have the issue since they didnt go bad until 2 weeks ago and im at about 140,000 miles.

 

I can also look into this for you with the last eight of your VIN. Contact me privately for more assistance. Thank you.

 

Tricia, GM Customer Service.