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Quite A Surprise When I Got Home Last Night...

dsr611

By dsr611
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dsr611 Senior Enthusiast

dsr611

Posted
Posted

Background info: I found a set of Raptor Series 5" oval steps on Ebay a little cheaper than other places I looked. I bought them using the Buy It Now feature and submitted payment via PayPal. A few hours later, I get a phone call from the seller saying that the steps were out of stock and they gave me the option of waiting on the steps to come in or I could cancel the order. I canceled the order and found the same steps somewhere else. The money that I had paid via PayPal was refunded to my PayPal account and I transferred it back to my bank account. I ordered the steps from the 2nd vendor and got email confirmation that they had shipped. They arrived at my house yesterday. When I got home from work, there were 2 boxes sitting on my deck. I thought that, maybe, there was one step in each box. Opened the 1st box and it was a complete set (2 steps and mounting hardware). Opened the 2nd box and it too was a complete set. Find the packing list for both boxes and one set was from the 2nd vendor. The other set was from the Ebay seller. Undoubtedly, they went ahead and ordered the steps from the manufacturer and later called me to let me know they were on backorder and offered to cancel the order (which I did). So, now I have two sets of steps and only paid for one set.

 

I have emailed the 1st seller and explained to them in detail the circumstances and offered to ship the steps back to them (on their dime of course). I also asked that they contact me by phone 1st thing tomorrow to clear this up by speaking to someone instead of just through email. I could have easily said "Forget it, they made a mistake and shipped them to me after they refunded my money", but I'd hate to think that someone could possibly lose their job over a mistake like this. Plus, I know that if I would not have tried to do the right thing, karma would have come back and bit me on the butt!!!!

Stevens03 Senior Enthusiast

Stevens03

Posted
Posted
It's nice to know there are still good, honest people out there. Good job man. :)

 

:)

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