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Best Buy Rant...

GasHog369

By GasHog369
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GasHog369 Senior Enthusiast

GasHog369

Posted
Posted

So back on 12/15 my parents and I were trying to find the best deal for a camera for my sister for christmas.. Found the Canon powershot SX150 for 167.99 on best buy with free shipping! That was a great deal seeying as everywhere else wanted 179 +... Even amazon...

 

Anyway, the best part was it was delivery by christmas guarantee!

 

So i get the tracking # yesterday, look it up and it shows deliv. date 12/27 madshoot.gif WTF

 

So i check the BB website and it says if we do not deliver by christmas you get a gift card of $20.

 

So i just call up the towelhead , or whoever she was. Could barely understand a word she was saying!

 

I explain that there is the deliv guarantee. She says "let me check that for you" comes back to the phone "Sir, i see it is scheduled for deliv 12/27" I said yes and it is guaranteed for deliv by 12/25.. She goes "Well what do you want me to do about it". I swear to god it took all my energy not to scream at this bitch.

 

So i said according to the website i get a gift card if its not here in time. She went to get authorization... came back 25 min. later and said ill have an email in 24-72hrs.. All this took 55min.!

 

This will be the LAST time i buy anything from bestbuy unless i have it in my hands in the store and its a better deal than i can get online!

 

I would have just bought it in the store if i would have know they were going to screw us over like this and not ship it faster than camel back.

But why not take advantage of free shipping?? Save gas, avoid the crowds ....

 

Anyway rant over

cracked_up Enthusiast

cracked_up

Posted
Posted

Not to add salt to your wound, but I use this site for checking prices. Best Prices

 

I DO NOT always buy from the lowest, I like to buy from someone I have dealt with and know I will receive the item. But you can find it cheaper then Best Buy.

I don't like some of BB's policy's.

GasHog369 Senior Enthusiast

GasHog369

Posted
  • Author
Posted

Well, The shipping by christmas guarantee sold us.. and at the time it was cheaper than ebay/ amazon, etc..

Plus it came with a free camera case and 4gb memory card (yes it is small but enough to get her started)..

 

So those freebies made it cheapest. Also i go on google shopping which finds the cheapest prices.

Stevens03 Senior Enthusiast

Stevens03

Posted
Posted

Man, I'd be fried too. I feel your pain. I don't think there's a person alive that hasn't had some sort of issue with best buy. I've had a few myself so I understand. Well, you can print out a picture of the camera and give that to your sister and tell her it will be delivered the 27th :dunno:

 

Unfortunately thats the best you can do right now.

cracked_up Enthusiast

cracked_up

Posted
Posted

Man, I'd be fried too. I feel your pain. I don't think there's a person alive that hasn't had some sort of issue with best buy. I've had a few myself so I understand. Well, you can print out a picture of the camera and give that to your sister and tell her it will be delivered the 27th :dunno:

 

Unfortunately thats the best you can do right now.

 

Been there done that :nonod::smash:
GasHog369 Senior Enthusiast

GasHog369

Posted
  • Author
Posted

Thats what i will be doing.. only thing is she does not live at home , and tradition was always to get together at our house on christmas eve and open presents .. (not sure when it started but been doing it since i was a little kid)

 

Bites.

cracked_up Enthusiast

cracked_up

Posted
Posted

Maybe you will get lucky and get it before Christmas. I just had a couple things delivered early even after I had the tracking number. Hope for the best, good luck Hope it gets there for you!

99silveradoz71 Senior Enthusiast

99silveradoz71

Posted
Posted

I used to be a Circuit City fan when we had them here. Best Buy was just ridiculous with their return policy when I got a cd as a gift a number of years back. It was unopened and they said I could only exchange it for the exact same title...what's the point?

Doug_Scott Senior Enthusiast

Doug_Scott

Posted
Posted

Why not just go to the store and buy the camera now? Refuse the delivery of the late one and get your refund.

mawint Enthusiast

mawint

Posted
Posted

We ordered a DVD on cyber Monday, got it last Friday, Best Buy's shipping sucks.

GasHog369 Senior Enthusiast

GasHog369

Posted
  • Author
Posted

Why not just go to the store and buy the camera now? Refuse the delivery of the late one and get your refund.

 

 

Price is like $30 more or so this week.

 

 

The point of this rant was more of a why promise a guarantee and then have attitude back when you call them out on it..

 

After all the person on the phone who i could barely understand a word of english with said "well what do you want me to do about it". Thats the point of the rant..

 

 

jro909- If you want to contribute, Please stay on topic here

RockySierra Enthusiast

RockySierra

Posted
Posted

I don't do business with Best Buy anymore. They used to be a great place to shop but over the past 2-3 years they've gone downhill big time.

jdubub Senior Enthusiast

jdubub

Posted
Posted

Man I'm sorry to hear that. Good news is she will still get it, and it COULD possibly still show up before Christmas. That does suck ass tho.

 

It seems customer service almost everywhere nowadays is going downhill or they are already down it. That's my biggest issue with anywhere. Everyone is lazy and just doesn't care anymore at some places.

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