Rear sliding window issues on the 2014 models

GMCustomerService · August 20, 2013

I've recently noticed some unusual noises coming from my rear sliding window when I open and close it. I took a quick look and saw the visible wire that opens and closes the window, but I was unable to pinpoint the source of the noise. Any other 2014 owners that have had or are having this problem please chime in...

Hi again,

I am truly sorry to learn that you are experiencing an issue with your Silverado. I would like to learn more about your concern. Private message if I can be of any assistance.

Sincerely,

Jennifer T.

GM Customer Care

ShotgunZ71 · August 28, 2013

Mine is being replaced as we speak. Hope it was just a fluke thing with some initial components being faulty, and this cures it.

Stex · August 28, 2013

This issue with the slider gives me some concern. Where is GM's corporate memory? Did they fire, transfer etc. the GM folks that had to deal with the exact issue on the 900s? Or is this a low bidder supplier issue? So what else have they missed.

Did they remember the complaints on the TCM programing on the 900's. You know the drivability was so poor that folks were running to blackbear just for an 89 oct tune, not for performance but just drivability. We will see. Hope all is better as I sure do not like the Fords, Rams and for sure the Toy.

Joe_K · August 28, 2013

This issue with the slider gives me some concern. Where is GM's corporate memory? Did they fire, transfer etc. the GM folks that had to deal with the exact issue on the 900s? Or is this a low bidder supplier issue? So what else have they missed.

Did they remember the complaints on the TCM programing on the 900's. You know the drivability was so poor that folks were running to blackbear just for an 89 oct tune, not for performance but just drivability. We will see. Hope all is better as I sure do not like the Fords, Rams and for sure the Toy.

I agree, not sure how you have the same issue two generations in a row.

block8head · August 28, 2013

Mine was making loose glass noise when driving on the bumpy road with it open.. is this normal?

Joe_K · August 28, 2013

Mine was making loose glass noise when driving on the bumpy road with it open.. is this normal?

Probably not, I'd bug the dealer if I were you.

block8head · August 28, 2013

Probably not, I'd bug the dealer if I were you.

i did,

they scheduled me for next tuesday on the BSM recall, the rear window noise and couple minor things that they need to replace it...

ShotgunZ71 · August 28, 2013

Looks like everything but the window was replaced. Super quiet now, moreso than even when it was new. If I have any more issues, I'll let you all know.

blckthree · August 29, 2013

i did,

they scheduled me for next tuesday on the BSM recall, the rear window noise and couple minor things that they need to replace it...

BSM Recall? What is that?

Mike

Natek · August 29, 2013

Looks like everything but the window was replaced. Super quiet now, moreso than even when it was new. If I have any more issues, I'll let you all know.

Mine is the same. Better than new.

Stex · August 29, 2013

BSM Recall? What is that?

Mike

Anyone?

block8head · September 1, 2013

BSM Recall? What is that?

Mike

i'll get you the info this Tuesday when the truck is in for the reflash... ;)

I meant BCM not BSM.. LOL my phone keyboard sucks for typing..

TheElementalCashew · September 19, 2013

It seemed like it was taking an inordinate amount of time to get the parts in for my window, so I called the dealership yesterday to see what is up. They said they've had the part, but for whatever reason they just didn't call me.

All American Chevrolet service department in Killeen, TX does not impress. But I have an appointment on Friday to go in and get the parts replaced.

Stex · September 19, 2013

It seemed like it was taking an inordinate amount of time to get the parts in for my window, so I called the dealership yesterday to see what is up. They said they've had the part, but for whatever reason they just didn't call me.

All American Chevrolet service department in Killeen, TX does not impress. But I have an appointment on Friday to go in and get the parts replaced.

Drag along a cold 18 pack of good suds and give to the service MGR for the service troops after work. That should help future memory problems in service.

GMCustomerService · September 19, 2013

It seemed like it was taking an inordinate amount of time to get the parts in for my window, so I called the dealership yesterday to see what is up. They said they've had the part, but for whatever reason they just didn't call me.

All American Chevrolet service department in Killeen, TX does not impress. But I have an appointment on Friday to go in and get the parts replaced.

Hello,

Oh no! I am truly sorry to learn that you are frustrated with the lack of communication between you and your dealership. We strive to make sure that your experience with the dealership is the best experience possible. Please private message me if I can be of any assistance.

Sincerely,

Jennifer T.

GM Customer Care