Dealer horror story 2015 Chevy 3500hd DRW LTZ

[Nico Maniadakis]

hey guys

 

do I have a good one for you

 

so I bought my 82k beauty last year around June and about December I recived the recall concerning a loose house clamp and some harness rubbing on something or other , anyways

 

while I was up north Quebec on a snowmobile trip my truck started throwing codes , emission system error 285km before 104km max speed

 

odd

 

I kept driving and the code would go away , come back for about 3 thousand km in the end it stayed and I got fed up and brought it to a local dealer ( also to do scheduled ) ALSO I have a vibration around 110kms

 

 

this is were it gets scary

 

they tell me they will need one day to do the diagnosis and recalls and I should have it by next morning no problem

 

3 days later no truck , and they didn't have a loaner either ! they rented me a shitty D***e from a rental place and I have to drive that gas guzzler to work

 

finally they tell me they had to replace pumps , hoses , EGR coolers , Knock sensors , all kinds of crap but hey no problem right ? and they tell me a vibration is normal for a HD TRUCK

 

wrong

 

when I get home after picking up the truck @ 8 pm I notice that no one filled up the prestone in the truck and it started to over heat

 

weird maybe they just forgot

 

then the next morning in the sunlight it hit me

 

my paint , front grille , front head light , and rear right dually fender

 

scratched , scratched , scratched and some one drove into it

 

you can bet I was back there Monday morning with the truck

 

they told me they will replace the grille but not the head light and that I could just polish the paint

 

I said that's great but I'm not polishing crap , I wanted them to do it they said no

 

but instead offered me a deal on the new towing mirriors from the 2015.5s

 

I said maybe and that we will see when the grille gets here

 

but I was livid about the paint , it's worn down to the white on the corners and there was a scrtch on the hood bout 2 inches long and down to the bare metal

 

few days later I bring the truck back to the dealer with confidence that they won't be fresking animals and ask them to put my summer tires on the rims

 

but guess what they scratched my polished aluminum rims to shit ! , which you guessed it I only saw when I got home

 

this time I was pissed cause my front right tire couldn't hold air cause there is a crack in the rim near the air nipple I also noticed the bend in my Fender this time

 

but here is the real clincher

 

I poped the hood to check the oil level ( which is way to high )

 

and I see the intake boot is disconnected!!!!!!!

 

I drove 3 k kms in the dusty salty roads !

 

I've had enough with this dealer !

 

I called gm customer care and I got a very nice lady on the phone , can't remever her name for the life of me I think it was Natalie

 

and she took note of everything and is transferring my file to a senior GM ambassador to see what we can do

 

 

so list of problems

 

Scratched /worn black paint

 

scratched head light chrome

 

scratched chrome grillie

 

low prestone /over heat

scuffed aluminum rims

bent body

tire won't hold air

vibration around 100km -120kms

INTAKE BOOT DISCONNECTED

steering wheel plays 1.5 inches to left and 1.5 to right

I have to hold the wheel to the right or else it will drift to the left when it's stright

 

I LOVE my chevy but I think this thing is a lemon

 

what would you guys do ?

sorry for the long post

[BigKahuna]

I'd either want them to buy it back from me, or fix everything that they screwed up and give me a lifetime warranty on the engine due to the air intake issue.

[Nico Maniadakis]

that's what I was thinking , I'm waiting for the senior ambassador to get back to me on Monday or Tuesday

 

I would prefer a new truck over a life time warranty due to the down time :/

 

we trade the trucks every 2-3 years due to mileage we are diehard GM clients with 8 vehicles on file since the first duramax

 

I like my chevy but I don't like this dealer and I am very dissatisfied with the treatment at that dealer

[KMGZ400]

I wouldn't want that truck... Lemon it or try and work something out with th dealer. The fact they they scratched is insane.. I would not settle for that

[Nico Maniadakis]

thank you !

 

I did not think it was normal service work either >.<

 

I told them hey you scratched it and they agreed they scratched the grill but not the paint !

 

they said so what it's a truck they get scratched !

 

I said why are you kidding me I paid 83k for this frresking thing !

so what if I tow or work with it I don't go bush whacking , I got a 1990 1500 6.2 for that !

 

I'm trying to work something out with the GM senior ambassador

[Nico Maniadakis]

hey guys

Update

 

04-06-15

 

the senior Gm rep called me today @ 9 am like they said they would and told me this

 

all my problems are between the dealer and me and that she would attempt to act like a mediator

 

I told her are you kidding me

 

the dealers represent Gm

 

she said they are owned so there for Gm is not responsible for what they do

 

 

told the lady what bout the intake boot , that's going to affect the bumper to bumper warrenty is it not ?

 

what if my motor goes caboom because the dealer messed up

who's probelm is it then

 

she couldn't answer me

 

now we wait I'm supposed to get a call tomorrow or the day after

 

sigh