Jump to content

"Service power steering, drive safely"

obrien19

By obrien19
in Troubleshooting & Recalls

 Share

Recommended Posts

obrien19 Enthusiast

obrien19

Posted
Posted

So I can't help but feel like my truck is cursed, with in the last year of owning it, it's been rear ended twice, both times damage has been in the same spot, and to top it off, today when the wife and I went to leave the restaurant we had just finished eating at, started the truck and I got a lovely message saying "service power steering, drive safely" and had no power steering whatsoever. Luckily Chevy roadside assistance towed the truck for me. Anyone else have any issue with their power steering on the new 2014-15s?

 

 

Sent from my iPhone using Tapatalk

fondupot Senior Enthusiast

fondupot

Posted
Posted

So I can't help but feel like my truck is cursed, with in the last year of owning it, it's been rear ended twice, both times damage has been in the same spot, and to top it off, today when the wife and I went to leave the restaurant we had just finished eating at, started the truck and I got a lovely message saying "service power steering, drive safely" and had no power steering whatsoever. Luckily Chevy roadside assistance towed the truck for me. Anyone else have any issue with their power steering on the new 2014-15s?

 

 

Sent from my iPhone using Tapatalk

 

There has been a few issues with some of the 2014 steering gear boxes. They changed manufacturers I believe part way through the year on the 2014's. So you may be getting a new steering gear box of a new design that will not have issues.

obrien19 Enthusiast

obrien19

Posted
  • Author
Posted

 

There has been a few issues with some of the 2014 steering gear boxes. They changed manufacturers I believe part way through the year on the 2014's. So you may be getting a new steering gear box of a new design that will not have issues.

 

Well just got an update from the dealer. Need a new power steering motor and a new Power Steering control module. My only real worry, is that my truck is tuned, and I was not able to reset the stock tune, so we will see what happens. They are also going to be preforming the two out standing recalls, one for the 4WD transfer case, and the one for checking to see if the parking cable bolt is torqued correctly.

fondupot Senior Enthusiast

fondupot

Posted
Posted

 

Well just got an update from the dealer. Need a new power steering motor and a new Power Steering control module. My only real worry, is that my truck is tuned, and I was not able to reset the stock tune, so we will see what happens. They are also going to be preforming the two out standing recalls, one for the 4WD transfer case, and the one for checking to see if the parking cable bolt is torqued correctly.

 

I wouldnt worry. The ecm and/or tcm tunes you have will not be affected by anything they are doing.

Garykk Enthusiast

Garykk

Posted
Posted

Well just got an update from the dealer. Need a new power steering motor and a new Power Steering control module. My only real worry, is that my truck is tuned, and I was not able to reset the stock tune, so we will see what happens. They are also going to be preforming the two out standing recalls, one for the 4WD transfer case, and the one for checking to see if the parking cable bolt is torqued correctly.

 

It really does not matter if you reset the ECM, they can tell if a tune has been in it...

obrien19 Enthusiast

obrien19

Posted
  • Author
Posted

It really does not matter if you reset the ECM, they can tell if a tune has been in it...

I'm not worried about them finding the tune. My worry is I've heard that if the ECM gets reset before the stock tune is on it, the tuner has to be re linked to the truck because the tuner will show different number than what it was linked to. Idk if that is true, just what i've read online.

Avicohn Enthusiast

Avicohn

Posted
Posted

2014 Silverado 1500 LTZ 43000 miles

Power steering failed while driving. Lucky no accident. Contacted Chevrolet customer service. Was advised to have the truck towed to a dealer.

After two days, was told the EPS motor burnt and took the battery and the wiring with it.

Chevrolet agreed to pay for the repair less $130 Also given a rental car for three days...Well done. HOWEVER here is where the fun begins.

 

Four days later the dealer calls to tell me that they replaced the EPS motor but now have funny noise coming from the steering rack and pinon and that they found water inside the steering therefore it is not covered under warranty and I will have to pay an extra $2,000.

Contacted Chevrolet again. Raise my concern that if I cannot drive the truck in the rain then what good is it?

Chevrolet admitted that there should not be any water penetration into the steering system but insisted I will have to pay for the repair since they cannot verify where the water came from.

 

My conclusion is that Chevrolet is NOT standing behind the product. GM is aware of the defective EPS. It is only matter of time before a fatal accident will occur. I filed two reports with the U.S. DOT National Highway Traffic Safety Administration. WHEN (not if but WHEN) a fatal accident will occur because of the faulty EPS design, this will be the proof that GM has been notified of the danger.

 

 

It looks like I am not the only owner who has suffered from this failure. I am not sure what else I can do.

 

I paid over $40,000 for this truck, it will be for sale in the very near future. I will not risk the safety of my family or myself.

 

obrien19 Enthusiast

obrien19

Posted
  • Author
Posted

2014 Silverado 1500 LTZ 43000 miles

Power steering failed while driving. Lucky no accident. Contacted Chevrolet customer service. Was advised to have the truck towed to a dealer.

After two days, was told the EPS motor burnt and took the battery and the wiring with it.

Chevrolet agreed to pay for the repair less $130 Also given a rental car for three days...Well done. HOWEVER here is where the fun begins.

 

Four days later the dealer calls to tell me that they replaced the EPS motor but now have funny noise coming from the steering rack and pinon and that they found water inside the steering therefore it is not covered under warranty and I will have to pay an extra $2,000.

Contacted Chevrolet again. Raise my concern that if I cannot drive the truck in the rain then what good is it?

Chevrolet admitted that there should not be any water penetration into the steering system but insisted I will have to pay for the repair since they cannot verify where the water came from.

 

My conclusion is that Chevrolet is NOT standing behind the product. GM is aware of the defective EPS. It is only matter of time before a fatal accident will occur. I filed two reports with the U.S. DOT National Highway Traffic Safety Administration. WHEN (not if but WHEN) a fatal accident will occur because of the faulty EPS design, this will be the proof that GM has been notified of the danger.

 

 

It looks like I am not the only owner who has suffered from this failure. I am not sure what else I can do.

 

I paid over $40,000 for this truck, it will be for sale in the very near future. I will not risk the safety of my family or myself.

 

I hear you on the safety issue. I just picked my truck back up on Tuesday, they replaced the EPS motor and control unit, so far I haven't had any other issues, to me steering feels a little looser, but I can't tell because I drive a company car now, and rarely drive the truck. I only have 23k on my truck and asked the dealership of they could tell me why it failed and they indicated it was the first time they have ever seen one fail.

 

 

Sent from my iPhone using Tapatalk

Garykk Enthusiast

Garykk

Posted
Posted

I'm not worried about them finding the tune. My worry is I've heard that if the ECM gets reset before the stock tune is on it, the tuner has to be re linked to the truck because the tuner will show different number than what it was linked to. Idk if that is true, just what i've read online.

 

If that's the case, you would probably have to pay for a new tune. :(

Avicohn Enthusiast

Avicohn

Posted
Posted

I hear you on the safety issue. I just picked my truck back up on Tuesday, they replaced the EPS motor and control unit, so far I haven't had any other issues, to me steering feels a little looser, but I can't tell because I drive a company car now, and rarely drive the truck. I only have 23k on my truck and asked the dealership of they could tell me why it failed and they indicated it was the first time they have ever seen one fail.

 

 

Sent from my iPhone using Tapatalk

So sad that my Electric Power Steering (EPS) Safety issue is going from bad to worse. I own a 2014 Silverado 1500 LTZ, 43000 miles. Two weeks ago the EPS failed while I was driving. Luckily no one was hurt. After long discussion with GM, the EPS Motor, Wiring loom and battery were replece with minimal cost to me ($130). BUT was advised that the rack and pinion would need to be replaced too but GM so far refuse to foot the bill.

I identified the SOURCE of the problem to water penetration into the EPS system through a Non-Waterproof connector. However, No one at GM is willing to investigate this design fault. Instead I was advised to file an insurance claim....Really? What am I missing here?

Yesterday I took my truck to a local car wash, Upon exiting the car wash, the EPS failed again and this time I almost hit a pedestrian. I hope he is not filing a police report as this was a very dangerous situation.

My truck has been towed to the Chevy dealer again. Of course this had to happened Saturday evening when the Dealer Service department is closed, and GM Customer Service is not responding to my call. I am stranded now without a car and no ideal how GM is going to address the repair, the safety issue or even lend me a car while they complete the proper repair. Would GM be able to make amend to such a serious issue? Time will tell. BUT for the time being I lost confident and trust in GM product. What a shame.

obrien19 Enthusiast

obrien19

Posted
  • Author
Posted

If it is a design flaw, I'm surprised there hasn't been more issues with it, I imagine probably 90%if owners take their trucks through car washes. Dealership told me that this was the first time they've ever seen a power steering system failed like it did on my truck

 

 

Sent from my iPhone using Tapatalk

batman900 Enthusiast

batman900

Posted
Posted

Following this. Are all trucks missing this shielding? I think I may use a high pressure car wash soon & if I have any issues its gone. I'd rather test it alone than with my family in the truck. I am Very much about safety as well.

Avicohn Enthusiast

Avicohn

Posted
Posted

As per GM Customer Service today: "if the power steering failure was caused by a car wash I should file a claim with the car wash operation".

WOW Talk about denial!!!! So no only should I not drive my truck in the rain, I should not wash it either.

  • 8 months later...
drewmeister New Member

drewmeister

Posted
Posted

Not sure if there are many more of these happening still, but I bough a 2016 Silverado crew cab 2 days ago and I had the service power steering light come up the first day and had no power steering. Its at the dealer now. They are going to replace the fuse box, but I don't think that is it. That's just what GM told them to do.

Alter Enthusiast

Alter

Posted
Posted

 

Well just got an update from the dealer. Need a new power steering motor and a new Power Steering control module. My only real worry, is that my truck is tuned, and I was not able to reset the stock tune, so we will see what happens. They are also going to be preforming the two out standing recalls, one for the 4WD transfer case, and the one for checking to see if the parking cable bolt is torqued correctly.

 

The GM dealership had to replaced the steering module in our 2015 Canyon( less than 10,000K) after the steering intermittently stopped working after they did a recall and flashed the computer. After that there was banging and clacking with every bump and using the brakes, that Canyon almost killed us on the highway after the first failed flash of the computer. We lost trust in the Canyon and traded it off for a 16 Silverado with some help from our dealer and GM. I feel sorry for whoever bought that Canyon. I'd be very wary about them replacing the steering module since our Canyon was never the same after they did. We now service our silverado at a different dealer that's a hour away.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      Thanks - I wasn't quite caffeinated this morning. 2:1 makes sense, turning the crankshaft 360 degrees will turn the cam 180 degrees, and had I done that, the cam's dot would be at 6 and the crank's at 12 again.   I went ahead and took the sprocket off anyway, aligned everything dot-to-dot including the balance shaft just for s&g. I'm glad I did because I discovered no Loctite on the timing sprocket bolts. Maybe it's not required, but at only 20 ft-lb torque spec, those bolts aren't in there very tight. Cleaned and reassembled with some thread locker and torqued.   A general observation: Less is more with RTV. If a little doesn't stop a leak, a LOT probably won't, either. RTV is thinly veiled revenge, in a tube...      
    • richard wysong
      Wow I'm in a pickle. (Broke down truck) and a story.

      By richard wysong · Posted

      The timing marks are ok, that is #1, you can turn it over until they line up and it won't change anything, the crankshaft turns twice for every camshaft revolution, I have always set up SB Chevs as your pic shows using a straight edge
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      Someone's been here before.... There is a receipt for a 3-piece timing set, purchased earlier this year.   Is this picture something, or, nothing?   I have the timing cover off and my crank is perfectly TDC and the keyed gear's locating mark is dead on 12 o'clock.   The cam gear locating mark is also at 12 o'clock. Now, I'm not an expert, but all the install guides say the two locating marks should meet and be perfectly aligned when installing a timing set. The mark on the crank should be dead on 12:00 and the cam gear's mark should be dead on 6:00, and both marks should be perfectly vertically aligned.   I believe the timing gear is keyed or has a dowel that ensures it can only be installed on the cam in one position, so I have to believe the cam is out of phase somehow. At the very least, with a triangular bolt pattern, it can only be installed in one of 3 different positions.   Before I pulled the front cover, the truck was running alright, no service engine soon lights except an occasional P0172 / rich condition. Timing -16 timing at idle (should be +16), and total -35% fuel trim, two conditions I haven't been able to figure out.   In related news, my injector tested pretty well, wasn't leaking, but I had it rebuilt anyway, and it's on it's way back to me.         Along with this discovery, the good and bad:   Good: The oil pan seal appears undamaged.   Bad: -The timing cover has been reused, and the positioning dowels have been broken. That could explain some of the leaking. -Some kind of white paste or grease was used to try to seal the oil pan seal and timing cover (since wiped off..). -Then, someone globbed silicone all over the front of the cover and also buried the ckp sensor in it. But, they didn't put any inside the cover or use RTV to try to seal the oil pan seal with the timing cover (good).
    • Grumpy Bear
      PF63 Oil Filters Going Away?

      By Grumpy Bear · Posted

      The guy that owns K&P filters last I checked in with him has over 300,000 miles on his Dodge base Hemi using his own 35 micron absolute stainless mesh filter from its first oil change.    The GM study I've posted a dozen times shows the relationship in engine life based in multiples of base units, not miles or years. That is the base unit is the number of miles the motor ran using the reference filter efficiency.    The above two paragraphs dismantle anecdotal arguments IF one changes oil often enough to prevent particle formation and the motor is in otherwise good shape. That is not full of silica (no air filter) or suffering a metallurgical issue that is not part of the lubrication discussion. Poor heat treat in example.   Data from UOA's I've reviewed from more than a few engines can show remarkably broad variations in oil cleanliness using the exact same filter over the course of an engines life.     Lastly there is the common sense of it. Wear debris WILL circulate the engine BEFORE it ever sees a filter in route to that filter and WILL harm the pump which NEVER sees filtered oil.    Alpha question then becomes, given the facts, how long do you believe is a reasonable service life from a vehicle you are certain you will not pass down? That is the junk yard will be it's resting place when you're done with it? (the moral issue most don't care about).    Omega question is then how diligent are you prepared to be in general mechanical, air & oil maintenance? Preventing particulates and keeping them sufficiently dilute; preventing the precursors from generation, amalgamation and precipitation.    If I get a good look at the engine bay of a vehicle I have a fair idea of the owners commitment to the inside of the power train. That 30 micron WIX is still more efficient than a sieve.                 
    • Tyler Gibbs
      PF63 Oil Filters Going Away?

      By Tyler Gibbs · Posted

      It also depends on what criteria someone is using for “best” when talking filters.  Are we going off best efficiency?   Best quality/QC?  Etc. because the two may not mutually exclusive.  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...