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ChevyMan2015

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ChevyMan2015 Enthusiast

ChevyMan2015

Posted
Posted

Guys, I don't know what to do. I bought my 2015 about two months ago. It was one of there loaners that had 2200 miles on it, so I got a great deal. Well, I noticed the vibrations right away, but I haven't had a truck in years and just thought it was common road noise for a truck. I also had my passenger seat rattling like crazy when I went over bumps. So, I can to this forum for that issue, and eventually discovered the vibration thread. I haven't had time to get to the dealer until this past week. I printed off the vibration bulletin, and took her in. Well, they called this morning and said that the passenger seat looked like it had been bent, and that my vibration was due to a bent driveshaft!!!

 

I did not bend my seat or the driveshaft! So, I took the truck from that dealer back to the dealership I bought it from and told them everything...including the fact that these things must have been done to the loaner before I bought it.

 

They are looking at it now as I type this. I am really afraid that I am going to get screwed here, because I haven't done anything at all to my truck, but I also can't prove that it was done prior either. I am just sick about this.

muddkatt Senior Enthusiast

muddkatt

Posted
Posted

Before you panic, give your dealer a chance to look at the truck and tell you what they intend to do.

 

On a side note, what you described is why I do not buy demo/loaner vehicles.

finn5033 Enthusiast

finn5033

Posted
Posted

I agree with muddkatt, let them take a look at it and see what they say before you start stressing about it.

ChevyMan2015 Enthusiast

ChevyMan2015

Posted
  • Author
Posted

Well, after sitting for several hours, they told me they wanted their best mechanic to look at it when he got back, so they gave me a loaner and sent me home. I don't understand why it is taking so long to look under the truck. I mean the other dealer showed me where it was bent.

 

I am really nervous. I love this truck, but I did not damage it. I went against my better judgment and got the demo because it was such a good deal, but I know someone who had it during those first 2200 miles did this. If they deny the service, I guess I am screwed. If that does happen, am I in any danger driving it with the driveshaft bent? I can't afford to have it fixed myself. I can live with the vibration if it doesn't put me in any danger.

 

Just makes me sick, though.

muddkatt Senior Enthusiast

muddkatt

Posted
Posted

Driveshaft being bent will eventually cause other problems besides the vibration. It will be a lot cheaper to replace the shaft, than to repair the transmission output shaft or the pinion gear and bearing.

 

Give them time to look at the truck. I am 99% sure that they will take good care of you.

They assigned your truck to the technician that they thought was the best for that issue. He might have been tied up with another customers truck, out sick, took the day off to finish his taxes, or any number of reasons. They put you in a loaner, so they are trying to accommodate you.

 

Just don't bend the driveshaft on the loaner..... :D

Thomcat Senior Enthusiast

Thomcat

Posted
Posted

Bent or Dent???? Big difference between a dent in the hollow shaft which should not change the geometry of the shaft and bent which would mean it is no longer a straight shaft and if the latter the vibration would be so bad it would bounce your head off the roof if you forgot to fasten your seat belt. A dent in of itself is not critical provided the shaft is re-balanced.

 

A bent seat also? Seems someone had a lot of off road fun with that "loaner".....that is why one owner used cars are preferred.......I know from first hand experience that loaners in the hands of pissed off customers have the crap kicked out of them......often they are not merely used they are ab-used.

 

A vehicle can be destroyed in less than 100 miles and that goes for vehicles used for test drives. I never buy a new vehicle with over 20 miles on the odometer

SouthPawCO Enthusiast

SouthPawCO

Posted
Posted

I think you have nothing to worry about. Sadly, the dealer that sold you the truck may have been aware of the issue before you bought it. I think either way, you will be covered. You bought it with 2200 miles, how many does it have now?

ChevyMan2015 Enthusiast

ChevyMan2015

Posted
  • Author
Posted

I think you have nothing to worry about. Sadly, the dealer that sold you the truck may have been aware of the issue before you bought it. I think either way, you will be covered. You bought it with 2200 miles, how many does it have now?

 

 

7,000

ChevyMan2015 Enthusiast

ChevyMan2015

Posted
  • Author
Posted

I have an update, guys. Very strange turn of events. When the other dealer showed me where the driveshaft was bent, it was on a lift. Well, the dealer that I bought it from called me down today, lowered the lift and showed me where it was "bent." There is no bend. It was a scuff mark! The dealer said they have had problems before with my local dealer not wanting to work on vehicles that were purchased from them (dealers are about 60 miles away from each other.) Guess what else? Seat rails are not bent either. Said there was a bulletin on the seat issue, and they will fix her right up.

 

After all of this, the tech and I went on a drive for the vibration. He felt it too, I gave him the bulletin on it, and he is going to get to work on it soon (they were already booked up, but squeezed me in because of the "bent" driveshaft.) So, for now anyway, I am feeling much better, but pissed at the other dealership.

muddkatt Senior Enthusiast

muddkatt

Posted
Posted

See, they are going to do everything in their power to make you happy. :thumbs:

SouthPawCO Enthusiast

SouthPawCO

Posted
Posted

Dealers turning away warranty work on vehicles from other dealerships is pretty much a common practice. If it were me, I would be calling that first dealership after you get your invoice and asking what they missed. That is BS customer service.

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