6.2 problems

[Clam]

Hey guys, been reading this forum for a while now and I need some advice. I took my 6.2 Silverado to the dealer I purchased it from 22 days ago for an engine miss. They pulled code p00306 I think, cylinder misfire on #6. Found out the lifter failed on #6 cylinder as well as the vnode I think it's called. Well after waiting on parts they get it back together but had to go back into it and replace all 4 on that bank, #6 cylinder included. Got a call yesterday after it's been 21 days and went to pick it up this morning. When the porter drove it up it had a very obvious valve tick, it did not sound healthy at all. So they are going to have to go back into it again. There were also scratch marks where it looks like a belt buckle was scratching the paint when the tech was leaned over working on it. I started a case with GM customer service a few days ago and updated them today, emailed Mary barras,sent a certified letter to GM with intent for lemon law, and a letter to attorney general in Florida. Florida law states three repairs of the same type, on #2 currently, or 30 cumulative days at a certified repair shop. With a previous HVAC repair I am now at 24 days. How would you guys go about handling this situation? I love my truck but after this kind of failure in 30k miles I am not too confident with the reliability. The service advisor also stated lifter failure is common but on higher mileage vehicles. Any feedback is appreciated.

[Lgetz]

Clam sorry for your misfortunes and certainly hope everything works out. You have taken a scorched earth policy and I doubt that the dealer will be wanting to do much if anything from now on. I had issues with my 8 speed transmission but thankfully they seem to have been resolved. Not once have I been rude and until the C6 sold did I ask for a rental this past trip. Things happen and I would be upset if they scratched up the side of my truck. I post a sign in large font on both steering wheel and rear view mirror and make it a point for the service advisor to look over the truck very carefully. I tell them I am anal about scratches and swirls so please be careful with it. So far no issues thank goodness. With that being said you should have first gotten with management at the dealer and pointed out the scratches. They could either of taken responsibility and made things right or blown you off at which time to heck with them.

[Clam]

I have been very courteous to everyone at the dealer, GM customer service and my email was not rude but to the point, it's hard to read someone's tone on emails. They do know I'm irritated but I have been keeping calm. I did point out the scratches to the manager and service advisors and they have a reputable paint and body shop so I'm sure they will make that part right. I sent the certified lemon law letter to try and make sure I'm covered the best I can.

 

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[O_J_Simpson]

There may be a recall that only affects your model of truck.

[Bigmac]

Just a FYI. When I was a factory rep ( not that many years ago) with another auto manufacturer when a lemon law case was filled , no more repair attempts were allowed. We're allowed 1 final repair attempt and if unsuccessful it was repurchased. Of course each state has a different set of rules. Many times they would rather trade you out of it then go lemon law as it is branded after that and harder to sell. You might try that approach with the dealer with GM assist.

[Clam]

Just a FYI. When I was a factory rep ( not that many years ago) with another auto manufacturer when a lemon law case was filled , no more repair attempts were allowed. We're allowed 1 final repair attempt and if unsuccessful it was repurchased. Of course each state has a different set of rules. Many times they would rather trade you out of it then go lemon law as it is branded after that and harder to sell. You might try that approach with the dealer with GM assist.

Awesome, thanks. I'm not sure if it matters but they letter I sent does not mean we are going to arbitration, it's just letting them know there is a problem.. I think. I will contact the salesman today

 

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[amxguy1970]

Great, another person who joins just to complain! This is the best part "emailed Mary barras" Ya I am sure that went right to her and she is looking in to it...

 

So you sent a letter with intent to lemon law but you aren't at the lemon law point yet, good for you for being proactive?

 

What are you trying to accomplish here by joining and complaining? You have a truck with some problems, sucks but is the fact of a mass produced vehicle and those are not common but rare occurrences.

 

I guess good luck, but in the mean time when it hits the lemon law time frame follow through with that. If not then have them repair the scratches and throw in a little something extra and enjoy the truck.

 

Tyler

[Clam]

Great, another person who joins just to complain! This is the best part "emailed Mary barras" Ya I am sure that went right to her and she is looking in to it...

 

I did some google searches on problems and found threads where members stated she was real helpful. I figured she was high up in the customer care division, once I googled her name and found out her position I figured it wouldn't go too far.

 

 

So you sent a letter with intent to lemon law but you aren't at the lemon law point yet, good for you for being proactive?

Florida law states to send the letter after 15 cumulative days down, just following the steps there good buddy!

 

What are you trying to accomplish here by joining and complaining? You have a truck with some problems, sucks but is the fact of a mass produced vehicle and those are not common but rare occurrences.

 

Not complaining, I am looking for advice from people who may have been down this road before who might offer valid input and giving my story.

 

I guess good luck, but in the mean time when it hits the lemon law time frame follow through with that. If not then have them repair the scratches and throw in a little something extra and enjoy the truck.

 

I don't want to go down the lemon law road, seems like a pain. I would rather work something out directly but I did that just in case.

 

Tyler

[JimCost2014]

trade assist is how I got out of my 2014 and into my 2016. try to speak to the dealership's GM about this option. it is the best case scenario for both parties.

[Clam]

trade assist is how I got out of my 2014 and into my 2016. try to speak to the dealership's GM about this option. it is the best case scenario for both parties.

Thank you

 

 

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[Billy346]

It sounds to me that the problem may not be your truck, but the dealer's mechanic. The fact that he was careless enough to work on your truck without properly covering the fenders, and the resultant scratches, speaks volumes to me about his or her level of professionalism and attention to detail.

 

I have a 1998 Camaro that would be in pristine condition if it were not for the, *ahem*, abilities of the mechanics at my local dealership. I did not purchase my new truck there and will not be taking it there for service or repair.

 

A trip to a different dealer or independent mechanic may yield a more favorable outcome.

[JimCost2014]

you are very welcome, Clam. good luck and keep us posted.

[ChrisNJ]

sorry for you troubles Clam. I hope it all works out for you, and it should.

This topic goes to a bigger picture issue to me, and that is these manufacturers are putting in all this high tech stuff to gain a fraction of an mpg here and there, which all goes back to CAFE. And they agreed to CAFE because it limits competition. Not good either way.

I'm afraid that we are stuck with all this tech crap which just ends up costing us a hell of a lot more than it should.

[Clam]

Mary Barras forwarded the e-mail to the "Executive Customer Care" and spoke with the rep a few minutes ago. After he read the tech case file they are having to go back in and replace the lifters and vlome again. Not 100% sure if it will be on the same bank or different bank. They will be calling be back in the next day or so.

[Ron.s]

Mary Barras forwarded the e-mail to the "Executive Customer Care" and spoke with the rep a few minutes ago. After he read the tech case file they are having to go back in and replace the lifters and vlome again. Not 100% sure if it will be on the same bank or different bank. They will be calling be back in the next day or so.

executive Customer Care is just another CSR. They have zero authority and their only function is to make you feel better. They will contact the dealer and report back to you but my dealers Service Manager said that he ignores them since they add nothing to the process and waste his time. In most cases you may get further talking to the dealer Service Manager.