Jump to content

“Action Required - Open Then Close Driver Window”

steve76t

By steve76t
in Troubleshooting & Recalls

 Share

Recommended Posts

steve76t Enthusiast

steve76t

Posted
  • Author
Posted

Well ******!  Error is back again.  At least I went 7 weeks before this error came back to haunt me.  Got another appointment scheduled at the dealership tomorrow morning.  Will this ever end ?  

  • Replies 66
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

pgamboa
pgamboa

I wanted to share a picture of this driver side door harness that I’m working on. In my previous posts where I mentioned the issue could be harness related, this is exactly what/why I mentioned that.

carnau
carnau

Ok, So part of this is exactly the problem. It's just very general which doesn't help you and that's no fault to @rusty503. He is exactly right.   I have run into this many of times on these

pgamboa
pgamboa

Check your harness connector in the door jamb. Did you notice this happen during a rain event? If water is intruding at the boot, it is likely getting a short as the main power and ground branch is

Posted Images

  • 1 month later...
tiwillia Enthusiast

tiwillia

Posted
Posted

Any updates on this?

I'm seeing the same nearly daily now, running through the testing here and the voltage drops look good, boot in the door is dry. Thinking its my window motor as well since my drivers window moves up/down slower than the rest of the windows. Were you seeing the same prior to the window motor replacement?

steve76t Enthusiast

steve76t

Posted
  • Author
Posted
5 hours ago, tiwillia said:

Any updates on this?

I'm seeing the same nearly daily now, running through the testing here and the voltage drops look good, boot in the door is dry. Thinking its my window motor as well since my drivers window moves up/down slower than the rest of the windows. Were you seeing the same prior to the window motor replacement?

No resolution yet.  After the last visit the dealership could not find what’s causing the issue this time.  Luckily it’s no longer as frequent as it was in the past, however it still happens every few weeks.  The service writer said they’ll need to bring in a GM field service engineer to look at it.  Don’t know when that’s going to happen & was told it might be a while before the engineer is available

  • 1 month later...
steve76t Enthusiast

steve76t

Posted
  • Author
Posted (edited)

For those that are interested my saga here continues...

 

As noted in early Feb, I was told that my dealership needs to bring in a GM Field Services Engineer to look at my truck.  Called a couple weeks later to see if anything had been scheduled yet & was told "nothing yet" and "we'll let you know as soon as we get an engineer scheduled to come in".  

Well, my Action Required message has become much more frequent again lately (4 times this week so far) so I called the dealership to see what their plans are with the engineer.  Their response?  Well evidently they cannot schedule an engineer to come in unless they have the vehicle onsite.  So now I have to leave my truck with them so they can get this on an engineers schedule.  AND it has to stay at the dealership until the engineer has come in to look and hopefully repair the truck.  Asked how long that'd take & was told it could be days to weeks, don't really know.  

They also said that since my truck is currently past its 36,000 warranty that they won't be able to give me a loaner vehicle until after the engineer looks at the vehicle and confirms this is a warranty issue.  Been to the dealership 10 times over the last year so how in the mother-effin'-hell can this not be???

Needless to say IF I ever get this fixed I'll never return to this dealership again! 

Edited by steve76t
steve76t Enthusiast

steve76t

Posted
  • Author
Posted
On 2/3/2021 at 7:48 AM, tiwillia said:

Any updates on this?

I'm seeing the same nearly daily now, running through the testing here and the voltage drops look good, boot in the door is dry. Thinking its my window motor as well since my drivers window moves up/down slower than the rest of the windows. Were you seeing the same prior to the window motor replacement?

Curious, have you been able to get your issue fixed?  If so, what was done?

tiwillia Enthusiast

tiwillia

Posted
Posted

I've just learned to ignore it. It stopped appearing daily and now appears maybe once a week. If it gets bad again I'll take some time to check all my grounds and do some more troubleshooting.

steve76t Enthusiast

steve76t

Posted
  • Author
Posted

Got another update for anyone that’s interested.  The bullshit is getting deeper & deeper too.  

 

Finally got the field services engineer in town to look at my truck.  He also took a look at the records & noted that GM’s Technical Assistance Center recommended that the window tint be removed from the front windows.  My dealership did not do that & never mentioned it to me.  Because of this the field services engineer won’t look at the truck until the tint is removed. 

 

Now the dealership is going to remove the tint.  They are supposed to get me something in writing stating that they’ll reimburse me for re-tinting the truck if this doesn’t fix my issue.  Complete bullshit I’m sure but I’m being told it’s the only way they can move forward with any attempts to fix it.  

  • Confused 1
jpinoy Enthusiast

jpinoy

Posted
Posted
1 hour ago, steve76t said:

Got another update for anyone that’s interested.  The bullshit is getting deeper & deeper too.  

 

Finally got the field services engineer in town to look at my truck.  He also took a look at the records & noted that GM’s Technical Assistance Center recommended that the window tint be removed from the front windows.  My dealership did not do that & never mentioned it to me.  Because of this the field services engineer won’t look at the truck until the tint is removed. 

 

Now the dealership is going to remove the tint.  They are supposed to get me something in writing stating that they’ll reimburse me for re-tinting the truck if this doesn’t fix my issue.  Complete bullshit I’m sure but I’m being told it’s the only way they can move forward with any attempts to fix it.  

That's some crazy stuff right there. This happened to me once, but that was because I was retrofitting my door handles, installing sound deadening and upgrading my speakers. I had disconnected the harness that went into the door a couple times. I ignored the 'suggestion' until I was done with the wiring, did the roll down/up and it never came back after that(did this last summer). Maybe check the connections for the door harness to make sure it's all plugged in nice an tight? 

 

Good luck!!

steve76t Enthusiast

steve76t

Posted
  • Author
Posted
13 hours ago, jpinoy said:

That's some crazy stuff right there. This happened to me once, but that was because I was retrofitting my door handles, installing sound deadening and upgrading my speakers. I had disconnected the harness that went into the door a couple times. I ignored the 'suggestion' until I was done with the wiring, did the roll down/up and it never came back after that(did this last summer). Maybe check the connections for the door harness to make sure it's all plugged in nice an tight? 

 

Good luck!!

wish this was that easy.  This issue has been going on for over a year now & the battery has been replaced, BCM has been replaced, the window motor has been replaced, had computers reset, window stops reset multiple times, etc.  still this issue won't go away.  That's why they need a field services engineer flown in to look at the truck next

jpinoy Enthusiast

jpinoy

Posted
Posted
wish this was that easy.  This issue has been going on for over a year now & the battery has been replaced, BCM has been replaced, the window motor has been replaced, had computers reset, window stops reset multiple times, etc.  still this issue won't go away.  That's why they need a field services engineer flown in to look at the truck next
Dang... Hopefully the engineer can figure it out. Good luck!

Sent from my SM-N986U1 using Tapatalk

pgamboa Senior Enthusiast

pgamboa

Posted
Posted

I wanted to share a picture of this driver side door harness that I’m working on. In my previous posts where I mentioned the issue could be harness related, this is exactly what/why I mentioned that. After inspecting this harness, I found 6 wires (including the large ground wire) with nicks on it. GM doesn’t wrap this section with tape. With the repeated open/close of a door, this area seems to wear. I don’t know how the wires get nicked but I see this all the time. If there is a short occurring here, this could be reason (or one of them) that triggers the open/close window message.


ff23e4b83c043a3f0c4a2e4c8782284c.jpg


Sent from my iPhone using Tapatalk

  • Like 3
steve76t Enthusiast

steve76t

Posted
  • Author
Posted
On 4/9/2021 at 3:58 PM, pgamboa said:

I wanted to share a picture of this driver side door harness that I’m working on. In my previous posts where I mentioned the issue could be harness related, this is exactly what/why I mentioned that. After inspecting this harness, I found 6 wires (including the large ground wire) with nicks on it. GM doesn’t wrap this section with tape. With the repeated open/close of a door, this area seems to wear. I don’t know how the wires get nicked but I see this all the time. If there is a short occurring here, this could be reason (or one of them) that triggers the open/close window message.





Sent from my iPhone using Tapatalk

Thanks, I'll have to take a look at this to see what I find.  Won't help with the service department as they're not interested in what I think could be contributing factors, but I'll look anyway.  

 

Also, got my truck back today after it was sitting at the detailership for two weeks.  They did remove the tint as they mentioned last week, but only from the driver's side front window & not the passenger side.  Otherwise they didn't touch the truck.  They don't want to call the Field Service Engineer back until it's been confirmed that removing the tint didn't fix my issue.  I'm sure I'll be calling them later this week when the error message pops back up on my dash.  

 

  • 2 weeks later...
steve76t Enthusiast

steve76t

Posted
  • Author
Posted (edited)
On 4/9/2021 at 3:58 PM, pgamboa said:

I wanted to share a picture of this driver side door harness that I’m working on. In my previous posts where I mentioned the issue could be harness related, this is exactly what/why I mentioned that. After inspecting this harness, I found 6 wires (including the large ground wire) with nicks on it. GM doesn’t wrap this section with tape. With the repeated open/close of a door, this area seems to wear. I don’t know how the wires get nicked but I see this all the time. If there is a short occurring here, this could be reason (or one of them) that triggers the open/close window message.


ff23e4b83c043a3f0c4a2e4c8782284c.jpg


Sent from my iPhone using Tapatalk

Unplugged the door harness & see a tiny bit of green something at the bottom of the connector.  Could this be a little corrosion from getting wet?  Wonder if a little dielectric grease might be a viable solution to my problem?

 

BTW,  I did notice that the wires for my truck  are wrapped in a black cloth tape.  

E4663AD9-97E4-4BFB-9F1E-F466BEC72845.jpeg

Edited by steve76t

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • bwiese
      seat base height *lowering* (base 40/20/40 seat, 2026 1500 WT std cab)

      By bwiese · Posted

      Folks, Have a great new 2026 WT  (std cab, 2.7/4WD) w/base 40/20/40 mech adj bench "fake buckets"  (with lower and upper center console) heavy vinyl seats.  Overall the seats are very comfortable and the vinyl is heavy and appears less likely to 'split out'. Am very tall (6'5")  + a bad back/osteporosis/former hyperparathyroidism so ease/range of movement is a bit restricted.  The truck rides a bit high and I use a nerf step bar w/my left foot to step in, then I put right foot/leg in, drag my butt in  & get seated.  Worked fine in my 2018 RAM quadCab. But I end up dragging my butt over the left raised sidecushsion area of vinyl seat, and due to texture there's fair amount of traction on slide inward.  (ArmorAll didn't improve.) If the seat were even ~1/2" - 3/4" lower it'd be helpful, but base seats just have the forward/backward underseat bail and the side lever for tilt which really doesn't affect seat height.   I really don't want to 'de-puff' the left side sidecushion forming the  fake 'bucket'. I know one company sells 'seat elevator blocks':  but is there a simple way of lowering the height of the driver seat instead?   Thanks Bill W San Jose  
    • bwiese
      on-wheel cellphone control: 2026 1500 WT (2.7L 4WD std cab)

      By bwiese · Posted

      I have a basic 2026 1500 WT  (2.7L/4WD reg cab shorttbed). Comfy, generally happy with electronics/radio - but is there a way I can add switches to steering wheel right-side position (curr. empty) so I can adjust volume, push phone button to voice dial, etc? Bill W San Jose  
    • Tyler Gibbs
      Travel Trailer 2024 2500 HD 6.6 Gas Engine ?

      By Tyler Gibbs · Posted

      The curb weight on a 1 ton crew cab long bed is around 7k lbs.  Now, I don't know where you went to school but 9k is not more than 2x 7k lbs. More than 2x 7k lbs would be 14k+.   With that said, obviously yes you're going to feel a 9k lb trailer when slowing down.  I already said, when accelerating.  When changing lanes?  No.  But if you look at the context of what was quoted, the original person said, "after a mile or two..." which means that would be after the accelerating portion and you're driving a generally steady pace.  Please do learn to read and comprehend.
    • sFrank
      2026 Silverado Range AFM DFM ECU loaction

      By sFrank · Posted

      So I purchased the Range unit for my 2026 and I am seeing different locations suggested for the ECM . Can anyone confirm wither under hood, left side or right side or behind the wheelwell?
    • No F-bdy Bs
      Dave's Auto (custom engine builder) tear down of L8T

      By No F-bdy Bs · Posted

      Like I've said before. Di and Carbon buildup is not that big of a concern. Engine had minimal buildup, and that engine was obviously not super well maintained. Do regular oil changes, and you're gtg as long as the rest of the truck lasts. Also, the High Pressure FP that people ****** about, but can't tell you why.  Now, I wish they'd trash the variable oil pump. No real world issues with them, but I'll gladly eat whatever miniscule MPG it's saving me in favor of more oil at all RPMs.    Curious to see his assessment of the 7.3 compared to the 6.6. I expect he'll praise the port inj, but from a structural standpoint, the 6.6 is as robust as any engine out there.    Not to take away from the 7.3. I feel it's equally as good as the 6.6.     As to heat on the rear cyls, I'd have to see numerous examples before I'd say it's an issue. Especially not knowing the history of that engine. For all is known, they could have blown a rad hose, and ran it hot, and the 2 rear cyls may be the first to get hot in a low coolant situation, but not be an issue aside from that. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...