2017 silverado LT computer reset

[José Daniel Gonzalez]

So I have a 2017 silverado LT and last week out of nowhere the screen went black and the "waiting for media update" came on. It's been like that till now it pops up and then after a while goes back to black screen. The Camara does work when in reverse with no "service" type sign I can control the radiowith steeringwheel.. I tried the hmi cable under the glove compartment and no luck . I disconnected the battery but it won't reset.. everything is the same . ANYONE KNOW ANOTHER WAY TO RESET THE COMPUTER??? HELP ! 

[JimCost2014]

1 hour ago, José Daniel Gonzalez said:

So I have a 2017 silverado LT and last week out of nowhere the screen went black and the "waiting for media update" came on. It's been like that till now it pops up and then after a while goes back to black screen. The Camara does work when in reverse with no "service" type sign I can control the radiowith steeringwheel.. I tried the hmi cable under the glove compartment and no luck . I disconnected the battery but it won't reset.. everything is the same . ANYONE KNOW ANOTHER WAY TO RESET THE COMPUTER??? HELP ! 

Welcome to the site.

 

I would take it to a dealer, do not think you are going to fix this one yourself. 

They have the capability to do the updates.

 

Not sure if you would be able to connect to your homes Wi Fi at this point if it is an over the air update.

[José Daniel Gonzalez]

8 hours ago, JimCost2014 said:

Welcome to the site.

 

I would take it to a dealer, do not think you are going to fix this one yourself. 

They have the capability to do the updates.

 

Not sure if you would be able to connect to your homes Wi Fi at this point if it is an over the air update.

Thanks .. but I called and walked them through it and showed them a video of what's going on . They said it could have been triggered by charging something that had files in it and needs a rest .. it would cost 190 to look at it and 200+ to fix

[CrawlSlow]

You must of plug in a USB device or phone that trigger the update screen. Try pressing power + home button + menu to see if that will exit the update screen. 

 

 

[CrawlSlow]

Unplug the negative cable for a few hours then try again.

 

 

Edit. One more thing, is your truck connected to your hotspot by chance? If so, turn on your hotspot and let the update finish. 

Edited September 10, 2021 by CrawlSlow

[José Daniel Gonzalez]

On 9/9/2021 at 8:11 PM, CrawlSlow said:

Unplug the negative cable for a few hours then try again.

 

 

Edit. One more thing, is your truck connected to your hotspot by chance? If so, turn on your hotspot and let the update finish. 

Thanks now that I think of it my wife plugged in my kids tablet to charge it then after he pulled on it it unplugged and seconds later that popped up