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BradB

HELP!!! MYLink Screen is Black 2016 Suburban

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Hello,  First time on here, but I'm hoping that someone can help me repair my 2016 Chevy Suburban My link 8" screen.  It has been glitchy in the past, with the touch area having a mind of it's own.  But that is very sporadic.  But just the other day, it went totally black.  The secret glove box still opens and closes fine. the radio works, but you can only control from the steering wheel controls.  The bluetooth for the phone works.  So I feel like the screen must have gone bad.  Has anyone ever replaced one?? cost??

 

Thanks so much, and I look forward to participating more in the forums.

 

Brad

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when you put the truck in reverse does the rear camera come onto the screen? could be a bad screen, OR a bad hmi module. you indicated the bluetooth still works, so im going to bet that your screen has died. We definitely have had customers that have had dead screens. its not common, but its also not uncommon for a screen failure.

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We have had issues with out 2016 Suburban MyLink as well. Are you still under warranty?  If so take it in.  I have had ours in several times and until a software update comes out to fix our issue. They extended the warranty on our MyLink to 120k miles and out to 2023.

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Try disconnecting the battery for 5-10 minutes.  That should reset the display.  If it is still a problem then a trip to the Dealer will be necessary.

 

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Anybody paid out-of-pocket for a display? Just curious what it would be out of warranty.

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I took my 2015 Suburban in just after it went out of warranty and was quoted $1000 to replace the screen.  That was two years ago and I still have a black screen.  I did call GM about this and they acted like it was not an issue.  I said well there are videos all over the internet about it on all different GM vehicles.  I was also told I could need a software update.  I have been just waiting to see if others had the same issue.  Crazy to think of paying $1000 on a new vehicle just over 36000 miles.

 

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I have the same issue with my 2015 Tahoe.  I actually just drooped it off this afternoon for them to look at it.  It cost $200 just to do a diagnostic?. I had other recalls so i had to bring it in anyway..  this has been going on for over a month.  I guess i should have googled it and tried the battery trick.  I’m not paying $1000 if that’s what it is. I’ll report back tomorrow when they tell me 

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On 12/5/2019 at 6:39 PM, Seashelly said:

I have the same issue with my 2015 Tahoe.  I actually just drooped it off this afternoon for them to look at it.  It cost $200 just to do a diagnostic?. I had other recalls so i had to bring it in anyway..  this has been going on for over a month.  I guess i should have googled it and tried the battery trick.  I’m not paying $1000 if that’s what it is. I’ll report back tomorrow when they tell me 

Any update?  Curious.

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Car-part.com. Great source for parts. Might just be your HMI module that’s behind the glove box. They run around 100 here.


Sent from my iPhone using Tapatalk

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7 hours ago, Bob2C said:

Car-part.com. Great source for parts. Might just be your HMI module that’s behind the glove box. They run around 100 here.


Sent from my iPhone using Tapatalk

That's not bad at all.  Any repair around $100 is definitely to be considered cheap!

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On 12/31/2019 at 5:18 PM, BlaineBug said:

That's not bad at all.  Any repair around $100 is definitely to be considered cheap!

Can you find a part # ???  I can't it. 

Any help would truly be appreciated. Thank you in advance!!!

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On 8/16/2018 at 7:30 AM, US Dashworks said:

when you put the truck in reverse does the rear camera come onto the screen? could be a bad screen, OR a bad hmi module. you indicated the bluetooth still works, so im going to bet that your screen has died. We definitely have had customers that have had dead screens. its not common, but its also not uncommon for a screen failure.

My backup screen works but no Chevy MyLink... no bluetooth, no radio, do you have any insight with these factors know it's more likely to be HMI or radio or whole unit ?

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