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Supercruise Lane Change Not Working

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On 5/28/2023 at 6:35 AM, Rinconmike said:

To bring this thread back to the issue of Lane Change not working.  GM still has not provided any update on solving the Auto Lane Change with Super Cruise.  Super Cruise works good on my truck, just not the auto lane change.  The answer from GM Customer Service is go back to the dealership.  I was hoping they would get someone above the dealership involved but have not.  I may ask the dealer to review again in another month or two when I have some time.  

Did you reach out to the executive team? Email Mary and they will get back with you. 

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FWIW my supercruise is not consistent as to when it will initiate a lane change vs. slowing down to follow the car ahead. 

I have tried to figure out the algorithm of when it passes and when it doesn't, to no avail.  I suspect it may have something to do with the resolution of the Lidar survey done on that particular piece of highway. I have not repeatedly traveled the same highway to test my theory. 

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  • 3 weeks later...

I still did not bring my Truck back in to service to check out The Super Cruise Auto Lane Change.


However, on Friday 6/17, all of a sudden the auto lane change started working.  Both automatically or if I initiate with a blinker.  No OTA system updates in several weeks.  I did get a Google Maps update around 6/16/23.  I had around 3,700 miles on the truck.  I do not know if the mileage driven or the google maps had anything to do with it or of these have nothing to do with it.


I tried and it still worked on 6/18 and 6/19.

I will keep an eye on it and hopefully it does not stop working!


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On 5/30/2023 at 4:03 PM, 1454 said:

Did you reach out to the executive team? Email Mary and they will get back with you. 


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On 6/19/2023 at 4:02 PM, dieselfan1 said:


Whats so funny? If you email the CEO, you get the executive support team. They are different from line level customer service. Are  you confused by this? 

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  • 2 weeks later...

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