Tsb On Ebony Seat

tobias · May 1, 2009

Hey All,
Yes first post but I spend a lot of time here reading. My dealer agreed to replace my seat covers with the new ones that are supposed to fix the problem. After seeing the new fabric I knew that they were going to have the same lint collecting issue so asked if I could have leather installed instead and I'd pay the difference in cost. Got an immediate no from service so took it up with the GM. He called the regional rep for sales and got passed on the the regional service guy. Got another no, they have done it before but are no longer. Called GM warranty 800 line and after giving the nice lady all my info, she transferred my to my dealer's service manager so he could tell me no again.

I thought I was being very fair in offering to pay the difference and can't see why they would refuse, but I guess they don't care. Does anyone have contact information for someone further up the food chain that might be more reasonable? As it stands, I'll have the new fabric installed just to cost GMC the money and will either live with the problem or if business improves have the leather done myself. But unless something happens and GMC agrees to my proposal I'm done with GM. After a miss spent youth of owning imports, I've been a GM buyer for over a decade but this has me thinking import again.

Thanks for all the information you guys provide,

Jerry

Over some seat covers? Really?

Give it some time and see how they perform.

No not just over seat covers. Because I made a reasonable offer to cover any difference in cost but they refused out of hand. I call that unresponsive to a customers request. They would be out nothing and have a happy customer instead of one who is pissed because of f-ing company policy.

You made a reasonable offer, yes, but they also made a reasonable offer. They replaced all of the covers in your entire truck at no cost to try and make you happy. They addressed the issue and provided a solution.

If your truck goes in for other warranty work would you expect that they should follow the same set of rules you are proposing for the seat covers? If your exhaust has a leak should they be expected to help you buy a Magnaflow kit instead of just replacing or repairing the OEM kit? If your 6-disc radio breaks should they help you buy a DVD/Nav unit from Alpine rather than replacing the unit with a brand new OEM model?

Some guys here got lucky and had a dealer that helped out with the leather installs but they are the exception. They got lucky. Good for them.

I'd love to have gotten leather out of the deal too but I was told no, no and no. I moved on and am now happy with the replacements, unless of course they don't do any good and then I'll go back.

After you've had them for some time, if you are still having the same issues, I'd suggest you go back too. Until then, relax and enjoy your truck. It's better than any other truck brand out there.

JerrySLC · May 1, 2009

Hey All,
Yes first post but I spend a lot of time here reading. My dealer agreed to replace my seat covers with the new ones that are supposed to fix the problem. After seeing the new fabric I knew that they were going to have the same lint collecting issue so asked if I could have leather installed instead and I'd pay the difference in cost. Got an immediate no from service so took it up with the GM. He called the regional rep for sales and got passed on the the regional service guy. Got another no, they have done it before but are no longer. Called GM warranty 800 line and after giving the nice lady all my info, she transferred my to my dealer's service manager so he could tell me no again.

I thought I was being very fair in offering to pay the difference and can't see why they would refuse, but I guess they don't care. Does anyone have contact information for someone further up the food chain that might be more reasonable? As it stands, I'll have the new fabric installed just to cost GMC the money and will either live with the problem or if business improves have the leather done myself. But unless something happens and GMC agrees to my proposal I'm done with GM. After a miss spent youth of owning imports, I've been a GM buyer for over a decade but this has me thinking import again.

Thanks for all the information you guys provide,

Jerry

Over some seat covers? Really?

Give it some time and see how they perform.

No not just over seat covers. Because I made a reasonable offer to cover any difference in cost but they refused out of hand. I call that unresponsive to a customers request. They would be out nothing and have a happy customer instead of one who is pissed because of f-ing company policy.

You made a reasonable offer, yes, but they also made a reasonable offer. They replaced all of the covers in your entire truck at no cost to try and make you happy. They addressed the issue and provided a solution.

If your truck goes in for other warranty work would you expect that they should follow the same set of rules you are proposing for the seat covers? If your exhaust has a leak should they be expected to help you buy a Magnaflow kit instead of just replacing or repairing the OEM kit? If your 6-disc radio breaks should they help you buy a DVD/Nav unit from Alpine rather than replacing the unit with a brand new OEM model?

Some guys here got lucky and had a dealer that helped out with the leather installs but they are the exception. They got lucky. Good for them.

I'd love to have gotten leather out of the deal too but I was told no, no and no. I moved on and am now happy with the replacements, unless of course they don't do any good and then I'll go back.

After you've had them for some time, if you are still having the same issues, I'd suggest you go back too. Until then, relax and enjoy your truck. It's better than any other truck brand out there.

Daddy,

I get your point, but if you had a leaking exhaust and GMC offered to replace it with another leaking exhaust is that a valid solution?

Jerry

tobias · May 1, 2009

Hey All,
Yes first post but I spend a lot of time here reading. My dealer agreed to replace my seat covers with the new ones that are supposed to fix the problem. After seeing the new fabric I knew that they were going to have the same lint collecting issue so asked if I could have leather installed instead and I'd pay the difference in cost. Got an immediate no from service so took it up with the GM. He called the regional rep for sales and got passed on the the regional service guy. Got another no, they have done it before but are no longer. Called GM warranty 800 line and after giving the nice lady all my info, she transferred my to my dealer's service manager so he could tell me no again.

I thought I was being very fair in offering to pay the difference and can't see why they would refuse, but I guess they don't care. Does anyone have contact information for someone further up the food chain that might be more reasonable? As it stands, I'll have the new fabric installed just to cost GMC the money and will either live with the problem or if business improves have the leather done myself. But unless something happens and GMC agrees to my proposal I'm done with GM. After a miss spent youth of owning imports, I've been a GM buyer for over a decade but this has me thinking import again.

Thanks for all the information you guys provide,

Jerry

Over some seat covers? Really?

Give it some time and see how they perform.

No not just over seat covers. Because I made a reasonable offer to cover any difference in cost but they refused out of hand. I call that unresponsive to a customers request. They would be out nothing and have a happy customer instead of one who is pissed because of f-ing company policy.

You made a reasonable offer, yes, but they also made a reasonable offer. They replaced all of the covers in your entire truck at no cost to try and make you happy. They addressed the issue and provided a solution.

If your truck goes in for other warranty work would you expect that they should follow the same set of rules you are proposing for the seat covers? If your exhaust has a leak should they be expected to help you buy a Magnaflow kit instead of just replacing or repairing the OEM kit? If your 6-disc radio breaks should they help you buy a DVD/Nav unit from Alpine rather than replacing the unit with a brand new OEM model?

Some guys here got lucky and had a dealer that helped out with the leather installs but they are the exception. They got lucky. Good for them.

I'd love to have gotten leather out of the deal too but I was told no, no and no. I moved on and am now happy with the replacements, unless of course they don't do any good and then I'll go back.

After you've had them for some time, if you are still having the same issues, I'd suggest you go back too. Until then, relax and enjoy your truck. It's better than any other truck brand out there.

Daddy,

I get your point, but if you had a leaking exhaust and GMC offered to replace it with another leaking exhaust is that a valid solution?

Jerry

That's not the same thing. They are suggesting this will solve the problem. They are not the same parts.

You said "After seeing the new fabric I knew that they were going to have the same lint collecting issue" which is not the same as saying "I have them and based on my experience, they are gathering just as much lint as before and are no better a solution."

My point is that until you experience the same issues on the same scale, you can't expect them to do anything beyond this for the fix. I'm not guaranteeing their solution will work, only suggesting you should give it time and see. All cloth seats are going to gather some lint, it's just a matter of whether or not it's excessive like it was before.

Hopefully the different backing material will make a difference, that's all they supposedly changed anyway. If not, I'll schedule another appointment too.

svensk · May 1, 2009

Seriously...60 pages??!

tobias · May 1, 2009

Seriously...60 pages??!

I only show 23.

JerrySLC · May 1, 2009

Hey All,
Yes first post but I spend a lot of time here reading. My dealer agreed to replace my seat covers with the new ones that are supposed to fix the problem. After seeing the new fabric I knew that they were going to have the same lint collecting issue so asked if I could have leather installed instead and I'd pay the difference in cost. Got an immediate no from service so took it up with the GM. He called the regional rep for sales and got passed on the the regional service guy. Got another no, they have done it before but are no longer. Called GM warranty 800 line and after giving the nice lady all my info, she transferred my to my dealer's service manager so he could tell me no again.

I thought I was being very fair in offering to pay the difference and can't see why they would refuse, but I guess they don't care. Does anyone have contact information for someone further up the food chain that might be more reasonable? As it stands, I'll have the new fabric installed just to cost GMC the money and will either live with the problem or if business improves have the leather done myself. But unless something happens and GMC agrees to my proposal I'm done with GM. After a miss spent youth of owning imports, I've been a GM buyer for over a decade but this has me thinking import again.

Thanks for all the information you guys provide,

Jerry

Over some seat covers? Really?

Give it some time and see how they perform.

No not just over seat covers. Because I made a reasonable offer to cover any difference in cost but they refused out of hand. I call that unresponsive to a customers request. They would be out nothing and have a happy customer instead of one who is pissed because of f-ing company policy.

You made a reasonable offer, yes, but they also made a reasonable offer. They replaced all of the covers in your entire truck at no cost to try and make you happy. They addressed the issue and provided a solution.

If your truck goes in for other warranty work would you expect that they should follow the same set of rules you are proposing for the seat covers? If your exhaust has a leak should they be expected to help you buy a Magnaflow kit instead of just replacing or repairing the OEM kit? If your 6-disc radio breaks should they help you buy a DVD/Nav unit from Alpine rather than replacing the unit with a brand new OEM model?

Some guys here got lucky and had a dealer that helped out with the leather installs but they are the exception. They got lucky. Good for them.

I'd love to have gotten leather out of the deal too but I was told no, no and no. I moved on and am now happy with the replacements, unless of course they don't do any good and then I'll go back.

After you've had them for some time, if you are still having the same issues, I'd suggest you go back too. Until then, relax and enjoy your truck. It's better than any other truck brand out there.

Daddy,

I get your point, but if you had a leaking exhaust and GMC offered to replace it with another leaking exhaust is that a valid solution?

Jerry

That's not the same thing. They are suggesting this will solve the problem. They are not the same parts.

You said "After seeing the new fabric I knew that they were going to have the same lint collecting issue" which is not the same as saying "I have them and based on my experience, they are gathering just as much lint as before and are no better a solution."

My point is that until you experience the same issues on the same scale, you can't expect them to do anything beyond this for the fix. I'm not guaranteeing their solution will work, only suggesting you should give it time and see. All cloth seats are going to gather some lint, it's just a matter of whether or not it's excessive like it was before.

Hopefully the different backing material will make a difference, that's all that they supposedly changed anyway. If not, I'll schedule another appointment too.

Alright, I'll have them replaced with the "new material". I just hope that if I find the new covers lacking they won't just say, sorry you're over the warranty mileage so tough sh!t. I still don't understand the logic of saying no, even though I have offered to make them whole, it isn't going to cost them a dime more to what I'd like than to do as company policy says. If all my customers were that agreeable I'd be a happy camper.

tobias · May 1, 2009

Alright, I'll have them replaced with the "new material". I just hope that if I find the new covers lacking they won't just say, sorry you're over the warranty mileage so tough sh!t. I still don't understand the logic of saying no, even though I have offered to make them whole, it isn't going to cost them a dime more to what I'd like than to do as company policy says. If all my customers were that agreeable I'd be a happy camper.

You won't have to worry about the warranty issue, just make sure to keep your documentation and case numbers so that you can prove the issue arose before the expiration. They'll honor the time line.

My guess is part of the reasoning behind "No" may have something to do with what costs they are actually incurring for the "fix". It's possible that the supplier of the original covers may have to provide the new covers for free or at a reduced rate because of all the complaints. Going with the leather may upset that scenario. That's just a guess though.

Good luck and be sure to let us know what your experience is.

LawmanSS · May 1, 2009

Well, Tobias, since I know you have an eye for detail and I value your opinion, I think I'm going to move forward on getting my seat covers swapped. I wonder if I should go through my dealer (whom I dislike) or make the trip to Rich's dealership? Hmmm...I think I just answered my own question.

tobias · May 1, 2009

Well, Tobias, since I know you have an eye for detail and I value your opinion, I think I'm going to move forward on getting my seat covers swapped. I wonder if I should go through my dealer (whom I dislike) or make the trip to Rich's dealership? Hmmm...I think I just answered my own question.

If you think Rich's guys will do better work, by all means, go that route. Quality always wins out over convenience with me.

Thanks for the compliments, BTW.

LawmanSS · May 1, 2009

Rich said that his dealership farms the work out to a local upholstery shop. He said they're pretty good. I guess it's time to get the ball rolling...

tobias · May 1, 2009

Rich said that his dealership farms the work out to a local upholstery shop. He said they're pretty good. I guess it's time to get the ball rolling...

Do me a favor while you are there and peel off Rich's Z71 stickers while he's not looking, would ya?

LawmanSS · May 1, 2009

Rich said that his dealership farms the work out to a local upholstery shop. He said they're pretty good. I guess it's time to get the ball rolling...

Do me a favor while you are there and peel off Rich's Z71 stickers while he's not looking, would ya?

I can do that on Saturday, actually, at the tuning meet. Unfortunately, it won't do any good as he ordered a set of those Z71 decals from Chevy's new version of the All Terrain. He'll just go home and stick 'em back on!

tobias · May 1, 2009

Rich said that his dealership farms the work out to a local upholstery shop. He said they're pretty good. I guess it's time to get the ball rolling...

Do me a favor while you are there and peel off Rich's Z71 stickers while he's not looking, would ya?

I can do that on Saturday, actually, at the tuning meet. Unfortunately, it won't do any good as he ordered a set of those Z71 decals from Chevy's new version of the All Terrain. He'll just go home and stick 'em back on!

Oh well, make him work for it.

LawmanSS · May 1, 2009

Note to self: Take heat gun and 3M adhesive remover to meet.

cdmm151 · May 1, 2009

Here's an update on mine. The replacement covers ( which are the same as the originals IMO) have been on for a month now. They still hold the lint like the originals.

Rich what has your customers been saying about the replacements?