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Opinions Am I Out Of Line With The Dealer

mike94silverado

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mike94silverado Senior Enthusiast

mike94silverado

Posted
Posted

so I got a coupon from Chevrolet (AMI Marketing) congratulating me on my 2011 Silverado with a 19.99 Oil change. we all know the 11's take Dexos. It was "Signed" by the Gm of my dealership. and keep in mind it says "2011 Silverado on it". the dealer won't honor it. they say the dexos is too expensive to honor it. the advisor was very rude about it in fact. I am furious. Why was I sent it then?

 

I just bought a new malibu from the same dealer 3 weeks ago as well. Why would they piss a customer off over $15. Honestly I would have just let it go if the service guy wasn't so rude about it.

 

Sales man can't do anything and the GM was gone. I requested a meeting witht he GM over this and the other two times the service department treated me poorly (scratched my truck, talked down to me over a radio swap that this forum confirmed would work and another dealer programmed with ease)

 

all i want is for them to honor the coupon next oil change AND honor one if I get it for the Malibu.

 

or am I just being a big baby? lol thoughts? thanks

tesnoboy Enthusiast

tesnoboy

Posted
Posted
so I got a coupon from Chevrolet (AMI Marketing) congratulating me on my 2011 Silverado with a 19.99 Oil change. we all know the 11's take Dexos. It was "Signed" by the Gm of my dealership. and keep in mind it says "2011 Silverado on it". the dealer won't honor it. they say the dexos is too expensive to honor it. the advisor was very rude about it in fact. I am furious. Why was I sent it then?

 

I just bought a new malibu from the same dealer 3 weeks ago as well. Why would they piss a customer off over $15. Honestly I would have just let it go if the service guy wasn't so rude about it.

 

Sales man can't do anything and the GM was gone. I requested a meeting witht he GM over this and the other two times the service department treated me poorly (scratched my truck, talked down to me over a radio swap that this forum confirmed would work and another dealer programmed with ease)

 

all i want is for them to honor the coupon next oil change AND honor one if I get it for the Malibu.

 

or am I just being a big baby? lol thoughts? thanks

 

I would find another dealer and let that GM know exactly why he has lost your business. There is no excuse for all the incidences you have described. You spent a ton of money there and they scratch your truck and treat you like shit? F-EM!

5829BMG Enthusiast

5829BMG

Posted
Posted

Does it have a dexos disclaimer on it. If not then someone made a booboo. I would say guys look I've bought a couple of vehicles from you and I think that's worth something. Ask them to take the 15.00 bucks off price of the dexos service. 15.00 bucks off is 15.00 bucks off right? Oh I would still talk to the GM bad the attitudes

BlackZ71Silverado Senior Enthusiast

BlackZ71Silverado

Posted
Posted

Find another dealer. Sounds like the one you deal with now only cares the day you are buying a car......Make sure you give them negative remarks on the survey you should be getting about your new vehicle purchase from GM.

RyanbabZ71 Senior Enthusiast

RyanbabZ71

Posted
Posted

Personally if they cant honor their word how do you figure they would do an oil change right? After your issues I wouldnt let them touch my truck with a 10 foot pole.

 

Make sure to still speak with the GM and tell him how his service dept is ruining his dealership. This is why most start to fail.

SouthCo Senior Enthusiast

SouthCo

Posted
Posted

Aren't most oils dexos certified? I know there have been threads about which ones are and it was a lengthy list. I only use mobil 1 or pennzoil platinum and know both are dexos. Wonder what brand/type that dealer uses.

foghorn23 Senior Enthusiast

foghorn23

Posted
Posted

If you haven't already received your purchase survey(s) from GM, a couple of bad surveys I would think would hurt the dealership more than

a dexos oil change would cost them. Everyone else is right, if you dropped that amount of money with them over the past few weeks/months you

should be treated much different than this. FIND ANOTHER DEALER and let GM know about this.

airbalancer Enthusiast

airbalancer

Posted
Posted

From GM website

 

GM has found that using the wrong oil can affect engine performance and, in the worst case scenario, damage or harm the engine. Only licensed dexos™ products have been certified by GM to meet the dexos™ specification. Unlicensed products have not gone through GM's rigorous testing process, are not monitored for quality, and are not approved or recommended for use in GM vehicles. Unlicensed product quality and suitability for GM vehicles cannot be guaranteed and, therefore, use of unlicensed products may result in lower levels of performance and engine damage not covered under warranty.

 

There are many authentic licensed dexos™ products readily available at retail outlets, service repair shops, quick lube operations, and GM service centers. dexos™ licensed products are easy to identify. Simply look for the dexos™ icon on the front label and the 11 digit alphanumeric dexos™ license number on the back label. Unless an oil package displays these two markings, the engine oil is not an authentic, licensed dexos™ product and is not recommended for use in GM vehicles

Why would be selling a product that is not recommand for your truck, talk to the GM of the dealship

Doug_Scott Senior Enthusiast

Doug_Scott

Posted
Posted
From GM website

 

GM has found that using the wrong oil can affect engine performance and, in the worst case scenario, damage or harm the engine. Only licensed dexos™ products have been certified by GM to meet the dexos™ specification. Unlicensed products have not gone through GM's rigorous testing process, are not monitored for quality, and are not approved or recommended for use in GM vehicles. Unlicensed product quality and suitability for GM vehicles cannot be guaranteed and, therefore, use of unlicensed products may result in lower levels of performance and engine damage not covered under warranty.

 

There are many authentic licensed dexos™ products readily available at retail outlets, service repair shops, quick lube operations, and GM service centers. dexos™ licensed products are easy to identify. Simply look for the dexos™ icon on the front label and the 11 digit alphanumeric dexos™ license number on the back label. Unless an oil package displays these two markings, the engine oil is not an authentic, licensed dexos™ product and is not recommended for use in GM vehicles

Why would be selling a product that is not recommand for your truck, talk to the GM of the dealship

 

They left the part out about how the unlicensed oils have not paid the ransom that GM wants in order to receive the "license". And the OP should make sure the GM knows his position. Any dealer that just sold two new units this year to the same customer is a fool to not honour the coupon it sent out, hell the dealer should be doing at least one oil change for FREE just for buying two new units in one year.

johnnyz71 Enthusiast

johnnyz71

Posted
Posted
From GM website

 

GM has found that using the wrong oil can affect engine performance and, in the worst case scenario, damage or harm the engine. Only licensed dexos™ products have been certified by GM to meet the dexos™ specification. Unlicensed products have not gone through GM's rigorous testing process, are not monitored for quality, and are not approved or recommended for use in GM vehicles. Unlicensed product quality and suitability for GM vehicles cannot be guaranteed and, therefore, use of unlicensed products may result in lower levels of performance and engine damage not covered under warranty.

 

There are many authentic licensed dexos™ products readily available at retail outlets, service repair shops, quick lube operations, and GM service centers. dexos™ licensed products are easy to identify. Simply look for the dexos™ icon on the front label and the 11 digit alphanumeric dexos™ license number on the back label. Unless an oil package displays these two markings, the engine oil is not an authentic, licensed dexos™ product and is not recommended for use in GM vehicles

Why would be selling a product that is not recommand for your truck, talk to the GM of the dealship

 

They left the part out about how the unlicensed oils have not paid the ransom that GM wants in order to receive the "license". And the OP should make sure the GM knows his position. Any dealer that just sold two new units this year to the same customer is a fool to not honour the coupon it sent out, hell the dealer should be doing at least one oil change for FREE just for buying two new units in one year.

 

 

 

This!!! I bought 2 new cars on 12/15/10--'11 Silverado & my wifes '11 Equinox. I have been buying from this dealer since I was 18 years old (now 35). I straight told them since I am buying 2 new vehicles today, I want the 1st oil changes free and throw in a set of GM vent visors on each vehicle. They did it with no questions asked. I even had them put my bedrug in for free before I picked up the truck. Your the customer, you bought 2 new vehicles from them in the same year & the coupon doesn't say that you can't use Dexos. You meet with the GM, get him to give you free oil changes (not discounted) for the trouble you have had to go through, threaten him with calling GM and giving bad surveys and also threaten him with going on social media sites (facebook, twitter, etc) and stating how his dealership lies. You might think that the social network thing is a joke, but I am serious. For some reason, these facebook threats really scare them. The dealership thinks that if you keep badmouthing the dealership, all your FB friends will take notice and not shop there--try it out!!

 

After you get your free oil changes, report them anyway to GM and keep it up till you get a response. Then find another dealer.

ChevyTech77 Senior Enthusiast

ChevyTech77

Posted
Posted
This!!! I bought 2 new cars on 12/15/10--'11 Silverado & my wifes '11 Equinox. I have been buying from this dealer since I was 18 years old (now 35). I straight told them since I am buying 2 new vehicles today, I want the 1st oil changes free and throw in a set of GM vent visors on each vehicle. They did it with no questions asked. I even had them put my bedrug in for free before I picked up the truck. Your the customer, you bought 2 new vehicles from them in the same year & the coupon doesn't say that you can't use Dexos. You meet with the GM, get him to give you free oil changes (not discounted) for the trouble you have had to go through, threaten him with calling GM and giving bad surveys and also threaten him with going on social media sites (facebook, twitter, etc) and stating how his dealership lies. You might think that the social network thing is a joke, but I am serious. For some reason, these facebook threats really scare them. The dealership thinks that if you keep badmouthing the dealership, all your FB friends will take notice and not shop there--try it out!!

 

After you get your free oil changes, report them anyway to GM and keep it up till you get a response. Then find another dealer.

dude, I certainly hope the company that you work for doesn't ever piss someone off and said customer pulls some stuff like you're describing on your company. Good lord, if the dealer makes it right with the OP (which in all honesty, if I was treated like he has been in the past, I wouldn't have bothered with this latest debacle in the first place but I digress) then why the hell should he still double report the dealer to GM CAC. People like you make the service industry even more closed off to deals, etc. Good job. :thumbs:

johnnyz71 Enthusiast

johnnyz71

Posted
Posted

Who said double report? The dealer isn't honoring their coupon that they sent out. Besides the fact that he was treated rudely by the service manager. He bought 2 new vehicles from the same dealership & this is how he is treated? This is the problem with businesses today----as a consumer, we are just supposed to accept this type of treatment and not do anything about it.

 

Here's my suggestion. Start treating the customers right, reprimand or terminate the employees that are giving your business a bad name & start caring about the customer. Remember, without customers, you have no employees. Why is this so wrong? This is the way it should be!

Porter_ Enthusiast

Porter_

Posted
Posted

you're not out of line at all. i can't stand poor customer treatment like this (not just the oil change, the collective bad experience you've had there). if it were me i'd take all my future maintenance and warranty work to a dealership that treats you better. your money might as well go to them.

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