GM Warranty - does it actually work ?

[whizbanger1]

It's one thing to give priority to vehicles they sold, but seems like they go out of their way to stick it to you, that's what sucks.

[strafingmoose]

Well, turns out after storming (still politely) in the dealership and confronting the service guy and told him, amongst other things, leaving a truck that's still under warranty untouched for 24hrs is NOT a solution, the next day everything was fixed and ready to go!

 

As my upstair neighboors says (who works at a Toyota dealership), customers who whine always get more lol

[Hoe-n-it]

Sounds like your dealing with a dealership that believes the customers that purchase at the dealership get preferred service. Since your truck wasn't purchased at these dealerships, there just taking there time. They can't deny you, but they can delay.

 

In my eyes, that makes for a poor dealership instead of treating everyone like no. 1.

 

Years ago dealerships use to ask "And who was your sales person" before allowing you to schedule. And if I didn't buy from that dealership, oddly they didn't have an appointment open for near a month. That dealership never got my next purchase.

 

Call GM Customer service. I'd complain to them because I don't think GM would appreciate what they are doing. Good luck.

 

I'm not sure why this attitude that "a customer that bought a car from me has priority over a customer that bought a car elsewhere" should be so strange.

 

Put the shoe on the other foot. Say you bought your car from the dealership and have it serviced at that dealership...... wouldn't you expect to get some priority out of that loyalty?

 

What other industry can you think of, has a policy that would give the same priority of repair service to a customer that bought a product from a competitor?

 

I find it odd that people are surprised when they buy a new vehicle (or any other retail product) because they get a better purchase price from dealer "A" but take the car for service at dealer "B" and expect to be treated like they bought the car at dealer "B".

 

The customer should be treated with respect no matter where the item was purchased but expecting to get the same level of service is just not realistic IMO..... life just doesn't work that way.

 

 

Life may not always work that way but a smart forward thinking business person would view servicing a vehicle that wasn't bought from them as an opportunity to win that customer over for their future purchases even if their price was a little higher. Not everybodys sole buying criteria is price.

[wavery]

Life may not always work that way but a smart forward thinking business person would view servicing a vehicle that wasn't bought from them as an opportunity to win that customer over for their future purchases even if their price was a little higher. Not everybodys sole buying criteria is price.

 

Of course you're right in theory and they realize that. However, we are talking about priorities here...... Are you suggesting that the priority should be on the customer that didn't buy his vehicle from you, over the one that did, so that you might win him over? I'd just suggest that, that isn't real life. What happens in that scenario is that you lose a valued customer.

 

As I stated before, EVERY customer should be treated with respect and communication is key but what we are talking about here is a shop that is so busy that they HAVE to prioritize. I doubt very much that the techs were sitting around twiteling their thumbs while the OP's vehicle sat there. These guys all get paid on commission. There is no upside on doing that. As the OP found out, "The squeaky wheel gets the grease".

 

I can assure you that when push comes to shove, the guy that purchased a new vehicle from the dealership will have a much squeakier wheel than the guy that didn't. He will have the ear of the General Manager......... the guy that bought his car elsewhere........ not so much.

[Hoe-n-it]

Life may not always work that way but a smart forward thinking business person would view servicing a vehicle that wasn't bought from them as an opportunity to win that customer over for their future purchases even if their price was a little higher. Not everybodys sole buying criteria is price.

 

Of course you're right in theory and they realize that. However, we are talking about priorities here...... Are you suggesting that the priority should be on the customer that didn't buy his vehicle from you, over the one that did, so that you might win him over? I'd just suggest that, that isn't real life. What happens in that scenario is that you lose a valued customer.

 

As I stated before, EVERY customer should be treated with respect and communication is key but what we are talking about here is a shop that is so busy that they HAVE to prioritize. I doubt very much that the techs were sitting around twiteling their thumbs while the OP's vehicle sat there. These guys all get paid on commission. There is no upside on doing that. As the OP found out, "The squeaky wheel gets the grease".

 

I can assure you that when push comes to shove, the guy that purchased a new vehicle from the dealership will have a much squeakier wheel than the guy that didn't. He will have the ear of the General Manager......... the guy that bought his car elsewhere........ not so much.

 

 

Smart business people can figure out how to take care of ALL of their customers. They eventually do the work anyway so were not talking about more work, It's about proper scheduling, managing expectations and proper attitudes and training of their customer contact people. Some dealers do it so it can be done.

 

Have you ever had a good dealer almost worry you about their customer satisfaction surveys. I've gotten repeated messages that if I wasn't completely satisfied with their service to call them back before completing the survey. It's not just service customers that bought their vehicle from them that get the survey. GM sends the survey and gives the dealerships incentives for reaching certain average levels of customer satisfaction. I had one dealership General Manager tell me it was $200 per vehicle sold. Unfortunately, many dealerships are run by idiots.

[jdubya]

Can anyone post the Number for GM customer service? I have a freind who needs it and I have been searching this site for about a half hour now, lol.

 

Thanks in advance....

[RyanbabZ71]

http://m.chevrolet.com/contact-us.html

 

 

Ryan

[bossier62guy]

Can anyone post the Number for GM customer service? I have a freind who needs it and I have been searching this site for about a half hour now, lol.

 

Thanks in advance....

 

 

Not only is it in the owner's manual it can be found easily by using the search engine of your choice.....

[mymaggiebell]

I've had very good service under warranty. GM is pretty serious about dealer ratings, so I'm surprised. Maybe they're really that busy?

 

beg to differ.....dealt with gm's customer support, as i was not at all happy with the selling dealership. they agreed with my position, but said they could not force the dealerships to do anything, as they are independently owned, and they could operate the way they saw fit. i battled for 14 weeks having gm canada involved, and all it did was give me heartburn. totally disgusted as a matter of fact!! the dealerships arrogance, unprofessionalism combined with gm's not forcing them to do the right thing will probably be the reason i never buy a gm again.

[Badass69]

I've had very good service under warranty. GM is pretty serious about dealer ratings, so I'm surprised. Maybe they're really that busy?

 

beg to differ.....dealt with gm's customer support, as i was not at all happy with the selling dealership. they agreed with my position, but said they could not force the dealerships to do anything, as they are independently owned, and they could operate the way they saw fit. i battled for 14 weeks having gm canada involved, and all it did was give me heartburn. totally disgusted as a matter of fact!! the dealerships arrogance, unprofessionalism combined with gm's not forcing them to do the right thing will probably be the reason i never buy a gm again.

 

 

Bingo! I think GM instills the deny, deny, deny tactic with warranty until the vehicle is past it. My last new GM truck was an epic fail and multiple dealers just flat out denied anything wrong with it. The engine finally grenaded with around 60000 miles and yes a dealer fixed it.... but found a way to charge over $600 in shop supplies, lol. Same goes for a friends ZZ383 crate engine that once he gave up on getting "warranty" we disassembled........ full of metal chips from not being deburred and ruined all the bearings, the rear main cap was not aligned on the block and it tore the thrust face off the bearing cap as 880's have no dowel...... the intake valves were all machined crooked and you could see light around half of them and the oil rings had zero tension. It ate about a quart of oil an hour.... What a gem. But yeah, the owner somehow caused all the assembly errors with with less than 100 hours of runtime. That went over and above the regional manager to be faced with a big old "no" even though the engine was still covered by both runtime and actual time from purchase.

 

I have had other manufacturers vehicles since and never had one problem with their dealers nor their warranties.

[Zembonez]

Well, turns out after storming (still politely) in the dealership and confronting the service guy and told him, amongst other things, leaving a truck that's still under warranty untouched for 24hrs is NOT a solution, the next day everything was fixed and ready to go!

 

As my upstair neighboors says (who works at a Toyota dealership), customers who whine always get more lol

 

 

This was probably workload related, but the service adviser should have been up front with you. Good that you got it done. I've always had good experiences with GM warranty.

[mattymax]

Before I make a new thread on this, whats your view point on how they deal with Wheel issues under the bumper to bumper ?

 

Just bought my 2011 Silverado 2500HD with 13000 miles.

Bottom line is all four of my wheel are corroding. You can definetly see where the finish is corroding off the wheel. NOT terribly bad yet, but down the road they will be bad. I went to a dealer by me, not the dealer I bought the truck from, and they advised me that it's a cosmetic issue. When I picked the truck up I spoke with the service manager. Pretty nice guy. He stated he can't replace them because he doesnt think that GM will cover his decision and he will be stuck with the bill. He gave me his email address and I sent him a bunch of pictures of the defects. Waiting to hear back.

 

Where does Cosmetic turn into Factory defect ? Doesn't it go hand in hand ? (clear coat peeling off, cosmetic but also a factory defect)

 

Sorry for Hijacking your thread.

 

-Matt

[Zembonez]

Cosmetic defects are normally covered for 12 months or 12000 miles. I winder if that's the case here.

[GMCustomerService]

Can anyone post the Number for GM customer service? I have a freind who needs it and I have been searching this site for about a half hour now, lol.

 

Thanks in advance....

 

 

The number for customer assistance is 800-222-1020. You can also contact me privately and I would be happy to provide my direct line or email for more assistance. Thank you.

 

Tricia, GM Customer Service.

[jdubya]

Can anyone post the Number for GM customer service? I have a freind who needs it and I have been searching this site for about a half hour now, lol.

 

Thanks in advance....

 

 

The number for customer assistance is 800-222-1020. You can also contact me privately and I would be happy to provide my direct line or email for more assistance. Thank you.

 

Tricia, GM Customer Service.

 

Thank you for your help! I do not have an issue, I have a friend that is though and I wanted to give him the number.

 

I remember when folks on this site were helpful rather than posting sarcastic answers all the time. If I had the freaking manual I would have looked there. I was also under the impression that there was another number that others have used on the site before that wasn't published in the manual. Additionally a "simple" google search nets various numbers including the one posted above.

 

Maybe the new moderators can fix the damn search function so that when you search for something it doesn't return 100+ topics unrelated to what I searched for.