Order times?

GMCustomerService · September 10, 2013

BringTheRain403,

Yay! Your vehicle is here. I am so excited for you. Congratulations on your new purchase!

Safe travels,

Jennifer T.

GM Customer Care

bobbyd · September 13, 2013

Hi everybody - BobbyD here! New to the forum!

So I've got a private offer from my GM card that will allow me to redeem $3k points on a 2014 Sierra 1500, which I just happened to be shopping for anyway.

The condition is, I have to take delivery by 10/31. The problem is that the particular configuration I'm looking for is nowhere to be found within 5000 miles of my zip code (yup, five-thousand miles); so I'm faced with ordering one.

I've got one dealer, that I like a lot, who is saying that while anything is possible, most likely it'll be 8-10 weeks. Also, they often have no idea when the truck is going to arrive until the day before or even the day of.

Another dealer is telling me 6-8 weeks; and not only that, they're saying that when they get the VIN two weeks before the truck arrives, they can write up the paperwork as sold and ding the GM card points
then. When asked how they could get the truck faster than another dealer that had quoted 8-10 weeks, they said some stuff about "allocations" and "volume" and "they sell a lot of trucks". I was also told that when a new truck order is sent in as "sold", that the factory often moves that one up in the build queue.

Can anybody tell me if this second dealer is blowing smoke? Can one dealer really get orders faster than another?

My build:

2014 GMC Sierra 1500 SLT 4wd double-cab

Iridium Metallic

All-terrain package w/chrome bumpers

3.42 axle ratio

20" machined aluminum rims

ps - apologies to the mods, I had originally started to new topic with this; moved it here, going to delete the other

DRS 95 Silverado · September 13, 2013

Hi everybody - BobbyD here! New to the forum!

So I've got a private offer from my GM card that will allow me to redeem $3k points on a 2014 Sierra 1500, which I just happened to be shopping for anyway.

The condition is, I have to take delivery by 10/31. The problem is that the particular configuration I'm looking for is nowhere to be found within 5000 miles of my zip code (yup, five-thousand miles); so I'm faced with ordering one.

I've got one dealer, that I like a lot, who is saying that while anything is possible, most likely it'll be 8-10 weeks. Also, they often have no idea when the truck is going to arrive until the day before or even the day of.

Another dealer is telling me 6-8 weeks; and not only that, they're saying that when they get the VIN two weeks before the truck arrives, they can write up the paperwork as sold and ding the GM card points

then. When asked how they could get the truck faster than another dealer that had quoted 8-10 weeks, they said some stuff about "allocations" and "volume" and "they sell a lot of trucks". I was also told that when a new truck order is sent in as "sold", that the factory often moves that one up in the build queue.

Can anybody tell me if this second dealer is blowing smoke? Can one dealer really get orders faster than another?

My build:

2014 GMC Sierra 1500 SLT 4wd double-cab

Iridium Metallic

All-terrain package w/chrome bumpers

3.42 axle ratio

20" machined aluminum rims

ps - apologies to the mods, I had originally started to new topic with this; moved it here, going to delete the other

Mine was built 3 weeks after I ordered it. Took another 2 weeks to get to dealer. Total of 5 weeks and 1 day.

That was a crew cab SLT from Mexico. Yours will be built in US.

BringTheRain403 · September 13, 2013

6 weeks from order until it was on the dealers lot for me...

Sent from my SCH-I535 using Tapatalk 2

bobbyd · September 13, 2013

BringTheRain - I see you're also in PA. If I may ask, is yours a double-cab?

BringTheRain403 · September 13, 2013

Crew cab

Sent from my SCH-I535 using Tapatalk 2

Lured away · September 13, 2013

I ordered a Crew cab June 19th and I am still waiting, was told it was build the week of Aug 26th with 12-17 days delivery time to Southern Ontario Canada.

CRTrucks · October 24, 2013

I just placed my order for a crew cab LTZ. Hopefully I am as lucky as you guys in delivery time as I am hoping to have it by mid December for our annual drive home to see family. Dealer has said anywhere from 6-12 weeks. I am in Maryland and have heard that GM sends them on a slow boat from Mexico to the port of Baltimore.

ncinc99 · October 24, 2013

We ordered an SLT crew cab standard box the morning of Wednesday September 4. It arrived late in the day at the dealer Wednesday October 16, which was exactly 6 weeks. We took delivery two days later after swapping the OEM tires for proper all terrain tires. This was a delivery in Massachusetts.

BamCam · October 24, 2013

I am deciding in the next week to order or not. My dealer is telling me that GM shuts down for the whole month of December. They are saying it could be 12 weeks if ordered today!!! Is there any truth to this?

fyrman · October 24, 2013

Order our SLT Crew Cab Z-71 on Sept 4th it was shipped on Sept 30th. Sat at the rail yard for 8 days. Taking delivery today. Six weeks and five days after order date. Dealer allow us to do our inspection late yesterday so we did not feel rushed today for the final pick up. Looking forward first new GMC since 1996. Most of the family drives GMC except for a brother-in-law that purchased a F-150 last year. He will change back after he drive this truck.

grizzlyrafting · October 25, 2013

Ordered my SLT Crew Cab Sierra All Terrain on Sept.6, just spoke with the live agent on the gm.ca website and she said the truck was built Oct.15th and left the plant on the Oct.17th and expected here in southern Ontario by the middle of November..

CRTrucks · October 26, 2013

How long was it before you all saw the status change to queued for production after you placed your order? Worried that this production slow down I heard about in the other thread will slow down my order.

CorvetteOJ · October 26, 2013

How long was it before you all saw the status change to queued for production after you placed your order? Worried that this production slow down I heard about in the other thread will slow down my order.

CR, let me first say the entire ordering process is like a "crap shoot." There could be a "hiccup" at any stage of the process, or, as you have seen in this thread, some do go smooth as silk all the way through. I ordered my 6.2 Denali on Sept.19th. The following week, on Sept. 26th, I received a TPW(targeted production week) of Oct.14. My truck was actually built on Oct. 18th, and I do have a VIN # and a copy of the invoice. However, since it was built, it has been in 4B00 event code status (bayed). Evidently, this is a very vague status which could mean numerous things. My dealer said it may be they are just looking at it very hard since it was one of the first 6.2Ls off the line assigned to a customer and not a dealer. They are just guessing. It could also mean "waiting for transport" although I doubt that, not for 8 days. It could also be on a QC hold. I have heard and read stories of vehicles being in "bayed" status for weeks. I have also heard of them being in bayed status and all of a sudden they show up on the dealer's lot. I guess my bottom line is, each and every order has it's own story and history, and it does become a real cat and mouse game to keep up with your own. Good luck with yours!

Z45 · October 26, 2013

They said that they had to go to shipping the trucks with the steelies because people were jumping on the trains and stealing the 22's. So now they just ship the 22's to the dealership and they swap out the rims...

While that seems like a logical explanation I doubt if its true. The train cars are enclosed so getting to the vehicles is not easy. Whats more many trucks ship now with 20's so those would be just as tempting at 22's to thieves. Camaros are shipping with 22's.

It more has to do with the assemmbly plant not set up to work with those size wheels and low profile tires. Since the amount of them being ordered is relatively small compared to the big picture, its offered as LPO (Limited Production Option). Cheaper to let the dealer install than retool the assembly plant for an LPO.

http://www.youtube.com/watch?v=TL0ab-KvFCo

Edited October 26, 2013 by elcamino