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Silverado LED Radio/HVAC knobs: part #'s & warranty claims

20L8TSierra24

By 20L8TSierra24
in Troubleshooting & Recalls

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norm69 Enthusiast

norm69

Posted
Posted

So, just to clarify. My SLT is working correctly if the radio and HVAC knobs are backlit? The only knobs not lit are the temp adjustment, correct? My build dat was 07/02/14.

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corwest Enthusiast

corwest

Posted
Posted

So, just to clarify. My SLT is working correctly if the radio and HVAC knobs are backlit? The only knobs not lit are the temp adjustment, correct? My build dat was 07/02/14.

correct. The temp dials have no backlight. The early trucks also had no backlight on the radio dials as well. Now they do

 

Sent from my SM-N900T using Tapatalk

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

correct. The temp dials have no backlight. The early trucks also had no backlight on the radio dials as well. Now they do

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I should also clarify (and is clear if you look at the bulletin earlier in the thread), the issue only affected Silverado models. Sierra models shipped as designed and had no changes.
chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

So, just to clarify. My SLT is working correctly if the radio and HVAC knobs are backlit? The only knobs not lit are the temp adjustment, correct? My build dat was 07/02/14.

All Sierra models shipped as designed with no changes later. The only models that had some illumination missing was the Silverado. Yours is fine as is.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

My dealer is still looking into this. Very pleased with the communication I've had with them about this. Haven't been rushing it due to waiting for my next scheduled service. I hope to get the led's repaired and programming updates, recalls, etc done at one time.

blacksvt Enthusiast

blacksvt

Posted
Posted

Hmm. I'm taking my truck to the dealer tomorrow for something else. I'm going to bring this up. I didn't notice this until I read this thread, but my radio and HVAC leds do not light up. I could have sworn that the HVAC ring at one time worked, but my radio knobs never have.

 

My truck only has 1900 miles. Whats the best way to approach this? Its not a big deal, but if they are supposed to light up I want them to light up. I'm sure i'll get the early run truck BS story, but its worth a shot I guess.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Hmm. I'm taking my truck to the dealer tomorrow for something else. I'm going to bring this up. I didn't notice this until I read this thread, but my radio and HVAC leds do not light up. I could have sworn that the HVAC ring at one time worked, but my radio knobs never have.

 

My truck only has 1900 miles. Whats the best way to approach this? Its not a big deal, but if they are supposed to light up I want them to light up. I'm sure i'll get the early run truck BS story, but its worth a shot I guess.

Questionable whether "they are supposed to light up" or not.

 

First thing to do is read the picture of the bulletin in post #183. It has nothing to do with the miles you have on your truck, but when it was built. This GM bulletin essentially tells dealers not to do anything - the illumination is like this by design on early builds and there was a running change later to provide more illumination. Before the bulletin came out, some of us got the dealer to replace the radio and HVAC control panels with illuminated controls. Many dealers are now following this bulletin, stating that it is operating as designed (my dealer, who treats me great, even told me if he tried to do this now, the request for parts would be refused).

 

Good luck.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

It's GM trying to CYA on a ball that was dropped. Pretty crappy, really. Some very early builds had the rings illuminated, then a gap until the supplier got their act together. People spending a pile of money and GM "should" repair all ones in which the buyer request a fix, IMHO. There was no "design" to it at all. It was a screw up and GM won't own up to it. Just remember how they (GM) treat you about this matter when it's time to get another truck, or any vehicle. I truly believe the dealers are trying to do right by their customers, though, they just likely have to foot the bill if I had to guess.

scottsglock17 Enthusiast

scottsglock17

Posted
Posted

Had mine fixed, well sort of. I talked to my salesman, and he then talked to the service manager. The service manager then called me and said that he had ordered me a new center stack. I got a new center stack with working LED radio knobs, but the HVAC knob still does not have the working LED trim ring. I figure that I can live with that. The service manager said that he talked to the area rep and they wrote it off as "customer good will". For those of you that are still trying to get the working LED's, you may want to talk to your salesman and see what he may able to do to help out.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

Just wanted to update my status on this issue. After trying to get things done for a few months by my servicing dealer that is local to me, I contacted GM Customer Care and asked for advice. They were very helpful and explained all options, etc about this all. They also recommended going through my selling dealer for have this work performed. Needless to say, my selling dealer truly believes in customer service and satisfaction before, during, and after the sale. I had the recalls, routine maintenance and LEDs repaired in one trip. I couldn't be more pleased with my selling dealer and will definitely continue to use them for my truck needs, should any arise and they will absolutely get an opportunity to keep my business with future vehicle purchases.

20L8TSierra24 Senior Enthusiast

20L8TSierra24

Posted
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Posted

Just wanted to update my status on this issue. After trying to get things done for a few months by my servicing dealer that is local to me, I contacted GM Customer Care and asked for advice. They were very helpful and explained all options, etc about this all. They also recommended going through my selling dealer for have this work performed. Needless to say, my selling dealer truly believes in customer service and satisfaction before, during, and after the sale. I had the recalls, routine maintenance and LEDs repaired in one trip. I couldn't be more pleased with my selling dealer and will definitely continue to use them for my truck needs, should any arise and they will absolutely get an opportunity to keep my business with future vehicle purchases.

Glad they did the right thing in you're case. The LED's really make a big difference in how the stack appears.
ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

The difference in appearance at night is far more than one would imagine with the addition of the 3 rings. It's like an entirely new console/center stack that looks great!

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