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Silverado LED Radio/HVAC knobs: part #'s & warranty claims

20L8TSierra24

By 20L8TSierra24
in Troubleshooting & Recalls

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FIRELT Enthusiast

FIRELT

Posted
Posted

Hello Everyone,

 

Here is the updated information regarding LED Radio/HVAC knobs:

 

At the beginning of production for the brand new 2014 Chevrolet Silverado and GMC Sierra, the backlighting for the control knobs were not illuminated. There was a running change on the later production vehicles, which resulted in these rings now being illuminated. If you are the owner of one of the early model builds that the knobs do not light up, your vehicle is operating as designed. If you would, however, be interested in installing backlighting for your knobs, I would be happy to assist you. Please private message me referencing this thread if I can be of any assistance.

 

Jennifer T.

GM Customer Care

How did they get the picture in the ad with the led knobs lit up. The picture in the ad had to have been taken before my truck was built. Can't take a picture of something that did not exist.

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tbarn Senior Enthusiast

tbarn

Posted
Posted

 

I take it you work there tbarn? Chad, Ron and the crew have been great!

I sure do. And owning a '14 Silverado helps understand some of the problems here.

Jusplayn Enthusiast

Jusplayn

Posted
Posted

Well they wouldn't fix mine so I went ahead and did it my self. I got the radio working but still can't seem to get the hvac one working. Soldered the 2 resistors and still don't work. Did anyone else fix there own and have pics of it or anyone with a good one have pics of the hvac controller with the correct resistors in place.

SierraNova Enthusiast

SierraNova

Posted
Posted

Anyone with working LED rings on all knobs want to be nice enough to PM me their VIN? My dealership is giving the run around, they did say they would help me, but need to cross reference the part numbers with a VIN that can verify working lights. Lame that we have to go through this in the first place.

 

ALSO UPDATE: There is a dealer update from GM stating that they should not replace any parts or repair the trucks that dont have working lights, I will upload a scan of the document as well. It also states that all 2014 and newer builds will have the working lights! WTF!! Basically GM is saying that they have corrected the problem going forward but wont help us who have the issue currently.

cmpcpro Enthusiast

cmpcpro

Posted
Posted

Anyone with working LED rings on all knobs want to be nice enough to PM me their VIN? My dealership is giving the run around, they did say they would help me, but need to cross reference the part numbers with a VIN that can verify working lights. Lame that we have to go through this in the first place.

 

ALSO UPDATE: There is a dealer update from GM stating that they should not replace any parts or repair the trucks that dont have working lights, I will upload a scan of the document as well. It also states that all 2014 and newer builds will have the working lights! WTF!! Basically GM is saying that they have corrected the problem going forward but wont help us who have the issue currently.

Wait a minute, they fixed other's trucks, so they should have to fix ours.. They can't fix some people's vehicles and not others.. Other people have confirmed that GM has okay'ed the repairs on theirs... So what gives? This is bull.

TheElementalCashew Enthusiast

TheElementalCashew

Posted
Posted

 

Anyone with working LED rings on all knobs want to be nice enough to PM me their VIN? My dealership is giving the run around, they did say they would help me, but need to cross reference the part numbers with a VIN that can verify working lights. Lame that we have to go through this in the first place.

 

ALSO UPDATE: There is a dealer update from GM stating that they should not replace any parts or repair the trucks that dont have working lights, I will upload a scan of the document as well. It also states that all 2014 and newer builds will have the working lights! WTF!! Basically GM is saying that they have corrected the problem going forward but wont help us who have the issue currently.

 

 

Wait a minute, they fixed other's trucks, so they should have to fix ours.. They can't fix some people's vehicles and not others.. Other people have confirmed that GM has okay'ed the repairs on theirs... So what gives? This is bull.

 

Some people lied and said they stopped working.

SierraNova Enthusiast

SierraNova

Posted
Posted

Some people lied and said they stopped working.

That is what I told them, but as of Feb 11th, this bulletin from GM is telling the Dealerships to cross reference the VIN to make sure that the truck should have had working LED lights to begin with. So I am basically trying to call their bluff. See the docs attached.

post-128264-0-13362100-1393031342_thumb.jpg

post-128264-0-06190900-1393031550_thumb.jpg

post-128264-0-13362100-1393031342_thumb.jpg

post-128264-0-06190900-1393031550_thumb.jpg

post-128264-0-13362100-1393031342_thumb.jpg

post-128264-0-06190900-1393031550_thumb.jpg

post-128264-0-13362100-1393031342_thumb.jpg

post-128264-0-06190900-1393031550_thumb.jpg

SierraNova Enthusiast

SierraNova

Posted
Posted

That is what I told them, but as of Feb 11th, this bulletin from GM is telling the Dealerships to cross reference the VIN to make sure that the truck should have had working LED lights to begin with. So I am basically trying to call their bluff. See the docs attached.

It's BS if you ask me, that they can fix an issue going forward but not take care of people who got caught in the middle.

2016 Sierra Owner Senior Enthusiast

2016 Sierra Owner

Posted
Posted

I said it before I'll say it again. Some dealers will bend over backwards to fix their customers trucks and some are by the freakin book. It's all about which type of dealer you have. I also stated that it was only a matter of time till GM caught on to what people were doing to get their trucks fixed and would put a stop to it. Sorry that's the way it happened. No I don't agree with it. I think it should be fixed.

TheElementalCashew Enthusiast

TheElementalCashew

Posted
Posted
I said it before I'll say it again. Some dealers will bend over backwards to fix their customers trucks and some are by the freakin book. It's all about which type of dealer you have. I also stated that it was only a matter of time till GM caught on to what people were doing to get their trucks fixed and would put a stop to it. Sorry that's the way it happened. No I don't agree with it. I think it should be fixed.

 

Yep. Try a different dealer. It was only a matter of time till the GM reps here passed info on about how people were getting it fixed.

SierraNova Enthusiast

SierraNova

Posted
Posted

I said it before I'll say it again. Some dealers will bend over backwards to fix their customers trucks and some are by the freakin book. It's all about which type of dealer you have. I also stated that it was only a matter of time till GM caught on to what people were doing to get their trucks fixed and would put a stop to it. Sorry that's the way it happened. No I don't agree with it. I think it should be fixed.

I agree, it comes down to how much effort you want to put into getting something done. Something small like these lights are more about principal, its a shame. Main issue is, apparently since this (No replace/repair) bulletin came out, it puts the dealer on the hook for the repair. I will try another dealer nearby to see if they catch it, after that, I'm moving on. Good luck to the rest of you.

tvalley Enthusiast

tvalley

Posted
Posted

To me it's just the principle of the thing. After all, I wouldn't of even noticed if I had not read about it on here and I don't drive much at night. I might not really care if they work or not but it will be pointed out to everyone of my friends or relatives that ride in my truck. Maybe someone should request that the halo lights around the headlight and 4WD knobs be removed so they match the other ones.

andre9 Enthusiast

andre9

Posted
Posted

Not good enough! Picture ad came with working led. That was taken before my truck was produced! Do the right thing gm! Stop pissing people off and make it right! This is my first gm truck. Might be my last with all these straws adding up!

tvalley Enthusiast

tvalley

Posted
Posted

Not good enough! Picture ad came with working led. That was taken before my truck was produced! Do the right thing gm! Stop pissing people off and make it right! This is my first gm truck. Might be my last with all these straws adding up!

By the way, didn't we as taxpayers bail these folks out a couple years back. And we get treated like this.

20L8TSierra24 Senior Enthusiast

20L8TSierra24

Posted
  • Author
Posted

Well I'm glad I got mine fixed early... that's service bulletin is bullshit though. GM should be ashamed of themselves for putting out a bulletin like this. Its obvious that the resistors weren't there and pictures in the brochures show every trim level with them illuminated... It must be digging into their pockets too deep to fix their loyal customers vehicles that clearly were manufactured with a defect. My .02.

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