GMC Dealership Mechanic, Ughh

[pope125]

Took my 1 week old GMC Denali into service department today cause I the Xm was not getting a signal.So after and and hour in the waiting room the lady comes out and says I have to leave the truck over night, it needs a new radio . So I tell the lady I have to go to my truck to get a few things . Go to the garage and the mechanic is sitting in the drivers side , I go to the passenger side and open the door and he has a drill with a bit in the end a few tools and the trim all sitting on top of my $300 dollar sunglasses . So I look over and he has the radio out and sitting wright on top of the center console no towel or anything to stop the console from getting scratched. Also I have the light interior with nothing on the seat . Is it me you spend $50,000 for a truck and you think the guy would have a little respect for someone eles property and take a little pride in what he's doing .

[galliher_nc]

I'm surprised they even allowed you back there.

 

Usually they wont let me in the shop for "insurance reasons".

[tw627x]

I'm surprised they even allowed you back there.

 

Usually they wont let me in the shop for "insurance reasons".

Same here. Unfortunately I think all vehicles get that treatment in the dealers

[hurricanoday]

w

 

Took my 1 week old GMC Denali into service department today cause I the Xm was not getting a signal.So after and and hour in the waiting room the lady comes out and says I have to leave the truck over night, it needs a new radio . So I tell the lady I have to go to my truck to get a few things . Go to the garage and the mechanic is sitting in the drivers side , I go to the passenger side and open the door and he has a drill with a bit in the end a few tools and the trim all sitting on top of my $300 dollar sunglasses . So I look over and he has the radio out and sitting wright on top of the center console no towel or anything to stop the console from getting scratched. Also I have the light interior with nothing on the seat . Is it me you spend $50,000 for a truck and you think the guy would have a little respect for someone eles property and take a little pride in what he's doing .

What did you say? Need the ending to your story

[RyanbabZ71]

100% unacceptable

 

Did you talk to the service mgr?

 

 

Ryan

[pope125]

100% unacceptable

 

Did you talk to the service mgr?

 

 

Ryan

Ryan , yes I talked to him sometimes I wonder if if falls on deaf ears .

[Gmcant33]

I hate when mechanics leave black fingerprints wether it's on the dash or in the engine bay just gets me so angry

[The Zip]

pope125 - not only is that 100% unacceptable, you are 100% correct. But just imagine at that service department, things you don't see. Having respect for someone else's property is the key.

[f8l vnm]

I just wish they would show more respect like it's their own car. I always find small scratches or scuffs any time i take it into the dealer. I guess it's just normal to me now. Now my 08 Z06 , that's another story. Ain't no way in hell that car is ever going into a gm dealership. It's not some high priced exotic and maybe it's worth no more than 40k but I've had too many bad instances to trust them.

Things have for sure gotten better , with newer dealerships , and surveys being a huge part of the deal , there are some cool peeps. Just sad there are some who treat the cars so shitty.

[thewhitestallion]

Your best action to take is put it in the survey! Surveys are the blood in a dealership. When you put a negative response on the survey the service writer and tech have to answer as to why you put what you put. They take those surveys very seriously there. I know it was not the service writers fault just the techs so make sure you don't make the negative response reflect on the service writer (unless he sucked too).

[high country]

Unfortunately some techs are not car guys, they are just there for the check. You can tell when you get a car guy that works on your truck, you get it back cleaner and nicer than it was when you brought it in.

[mjj]

That really sucks. I've had similar experiences. When my wife's car was a week old we dropped it back off at the dealership to get some additional stuff installed for a week while she was out of town and when we got it back it was all dirty inside and out and had over 200 more miles on it. I swear they must of used it to run errands all week. Like the other guys say take the time to respond to any survey you get. If it's a negative response they typically follow up with you.

[cjluvr70]

Hi ppl I'm building my 81 1 ton crew cab Chevy p/u and I'm having a problem with trying to find someone fix my Dana 60. There was a 3/4 ton axle on the truck in the first place and got this 60 to put my truck back to factory but the guy I hot this axle from narrowed it buy four inches how can I get someone here in Utah put the correct tube back on?

[Doobs41378]

Hi ppl I'm building my 81 1 ton crew cab Chevy p/u and I'm having a problem with trying to find someone fix my Dana 60. There was a 3/4 ton axle on the truck in the first place and got this 60 to put my truck back to factory but the guy I hot this axle from narrowed it buy four inches how can I get someone here in Utah put the correct tube back on?

Random much??

[cjluvr70]

What you mean? My spell check always messes with me when I type.