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Steering Gear Replacement 2014 GMC Sierra 100,000 miles


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Posted

Hello, I am new to these forums so please forgive me if I dont follow the normal protocol .

 

My 2014 GMC Sierra lost the power steering while driving down the highway. It was all I could do to get it off the road and into a safe place. The drivers information said "Service Power Steering" Drive safely. That should be corrected to say find a safe place and stop vehicle. It is beyond me why the car is set up to encourage any person to even think about driving. I am no wimp going at 6'1" and 245 lbs, but thought it negligent if I continued to drive the roads with many curves along the way endangering others lives.

 

I have a great GM dealership that I have had all of my service performed and honestly have no complaints with them. The quickly diagnosed the vehicle as needing a new steering rack. It was quoted at $2500 to be replaced and even though I had a GMPP warranty it was not covered since the mileage was at 100645 miles. How much does that stink?

 

I had no warning whatsoever and interestingly after the shop diagnosed the vehicle they had to special order the gear so they parked it back outside. Since this is my work vehicle I almost live in it and have all of my work files, books, records, hard hat etc. I stopped by the next day and the battery was completely dead. Very unusual but I knew they had extremely good technicians that would figure it out.

 

After the weekend and on Monday July 2nd the truck was ready. I asked to speak with the tech but he was gone for the day. One of the porters said he knew the tech had to recharge the battery and said the steering gear must have somehow drained the battery. I drove it today my normal 120 to 150 miles and had no issue with it staring after stopping at many clients so I assume it is fixed as far as the current drain.

 

Has anyone else needed a steering gear replaced? The listed the failure as water intrusion and that made me question if the vehicle being a "Heavy Duty GMC Truck" is not supposed to go out in the rain?

 

Also anyone else had a battery drain similar?

 

 

 

 

Posted

You mentioned you have a Heavy Duty truck. If you have a 1/2 ton truck, you're in the right place, but if you have a heavy duty, you might find more people with similar issues in the forum section for the 2500/3500 900 series trucks if that's the case.

 

Good luck though, and welcome.

Posted

Hold up???? I have never seen a GM or Chevy Dealer not cover something 645 miles out of warranty???? Never! I am curious about that.....

Posted

Mine went out twice, not dead like yours, but started making a clunking noise sounding like in the steering wheel. Dealer blamed it on the "oversized tires" which were only 305 50 20's. Dealer went ahead and replaced it then 6 months later, went out again. Covered again under my extended warranty same as yours, GMPP. my truck is a 2014 All Terrain with 44k. Electric steering is garbage but from what I hear, their all going to it. price is about right. That's what it said on my paperwork from my dealer.

Posted

As far as the gmpp, the dealer said that if it was one mile out of warranty gmpp would not cover the steering gear. I did get some factory assistance but not full payment.

 

Since there is a recall now on the steering I will seek out ways to get the money I had to spend back through other channels .

 

It is a Sierra 1500 and they are advertised as Heavy Duty Trucks. I guess they just can't go out in the rain and snow.

Posted

That's exactly what I said. I can't even put one or two size bigger tires on this thing because the steering rack isn't heavy duty enough? Interesting about the recall though. There's certainly been enough problems with them.

Posted

As far as the gmpp, the dealer said that if it was one mile out of warranty gmpp would not cover the steering gear. I did get some factory assistance but not full payment.

 

Since there is a recall now on the steering I will seek out ways to get the money I had to spend back through other channels .

 

It is a Sierra 1500 and they are advertised as Heavy Duty Trucks. I guess they just can't go out in the rain and snow.

 

WOW! Only FERD dealers treated me that way with Fleet vehicles? 900's and 800's had a bunch of stupid steering problems not sure about the K2'S I don't think it's been as bad..............AS THOSE

Posted

Wouldn't it be nice if a real representative from GM would show some interest in this thread. I convinced my company to switch from Dodge Ram trucks to GMC Sierras and it hasn't been pretty. Do any GM people ever frequent these forums? I invite their participation !

Posted

First of all Indid a search for loss of electrical current , power steering problems. Came across these forums and on that thread someone that obviously worked at a GM dealer piped on and said that on June 30th a stop appalled of all affected 2014 sierra's and Silverado's was issued to all GM dealers. This affected all 2104's that fell into the serial numbers affected. His post stated that there was a recall with no resolution at that time.

 

I ran my serial number on a site, Vince.safercar.gov and sure enough there is a recall listed.

 

Also look for thread : Electric Power Steering (EPS) loss of power recall. There they have listed the recall.

 

If you have a 2014 I would suggest you look up your serial number on that website. Look it up and let us know if it affects your car.

 

I don't understand why this hasn't made the news yet being a safety item and a steering problem . I guess the media is just too busy making fake news and avoiding real issues that affect people's lives.

Posted

My 97' K1500 had the VSS (variable speed steering). It was a rolling death trap and so dangerous I wouldn't let anyone drive it. Not one TSB or Recall was ever issued. Guess the death toll count wasn't high enough for GM to justify it...

  • 8 months later...
Posted

Having the same issue on my 2014 Sierra as we speak, had to take it to four different shops to get an honest opinion out of anyone, there is a GM Recall currently out for the steering rack in 2014 GMC's and Chevy's alike. Unfortunately, it is only to flash the EPS module and say that they fixed everything and in reality it did nothing (GM Recall Number: N172085440). After taking my truck to two custom offroad shops, a Chevy, and a GMC dealer the only people saying it is because of the lift is the GMC dealer and one of the offroad shops (Who also told me it was my 4" Rough Country and quoted me a low $3,400 for a new 6" Fabtech LOL). So now the last place I took it to was the second offroad shop and they told me it was very easy to replace and told me exactly how to do it, so it sounds like I've got my Saturday project, oh joy. GM Part No: 84235647 is the new steering rack for the 2014's at least. I recommend calling your local dealer and asking them for a part number though, just to be safe. 

 

They also did quote me $1,859.24 for the part alone, I told em to kiss my big fat white...you get the point. I will try to get some pictures of the process and the broken rack, wish me luck! 

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