Water leak - sick to my stomach...

[L86 All Terrain]

Extended warranties are a scam. They say bumper to bumper then put a massive list of almost everything from the bumper to bumper that is not cover in fine print, upside down in the corner of the last page. Then charge you $3K saying you can get it all back if you don't use it, but if you use it, you get nothing back. So when you have your first claim on a $200 part, you better hope another $2,800 worth of shit breaks on it. 

 

New vehicles are throw away garbage, that is what the industry wants and that is what they have created. They don't want you truck on the road in 15 years. They want you back in the door buying a new one every 4 years. So it is either pay our your payment fixing an older truck to keep it going, or trade every 4 years before it becomes an expensive turd. 

[Ozer]

On 6/18/2018 at 12:11 AM, rmart said:

 

At any rate, the fun cost me $2,703.20. I just had to laugh at the extra $3.20. I mean, what else could I do?

You need to blast GM on Facebook, twitter and so on, tell them the short version of the story and YOU WILL get a call back soon.

Every big company has a team that monitors social media and looks out for negative experience. Their job is to make things right.

Trust me! 

[Donstar]

59 minutes ago, Ozer said:

You need to blast GM on Facebook, twitter and so on, tell them the short version of the story and YOU WILL get a call back soon.

Every big company has a team that monitors social media and looks out for negative experience. Their job is to make things right.

Trust me! 

I believe a more personal approach may get better results.  Op is requesting compensation for work on a vehicle no longer covered by warranty.  I don't believe it would be advantageous for GM to publicly offer to honor warranty claims a year or two after expiry.  I would think they may be more sympathetic to extraordinary, individual  requests.   Save any public venting as a last option.

[L86 All Terrain]

4 hours ago, Ozer said:

You need to blast GM on Facebook, twitter and so on, 

We all experience problems with service providers. Social media slander is never the answer to any of life's problems. How would you feel if you ran a business and a dissatisfied customer attacked your Goodwill via social media, instead of rectifying the issue with you personally? While it is extremely irritating to deal with issues sometimes, you just have to choose the right approach to get the best results. If you want to blast GM, that is what these forums are for ;) 

[rmart]

Any suggestions on who to send the letter to? I know there's an avenue on their website but I doubt the effectiveness of using that approach.

[Supreme Pizza]

Your screwed. Don't buy extended warranties. They sell you the warranties in order to make money, not to save you money. If they paid out more money than they collected, they would be bankrupt rather than rich. Your complaints mean absolutely nothing to anyone and it will not effect the business in any way, and they are not going to give you thousands of dollars on the SLIM chance that it will. Its like these companies that sell gold and silver on TV as a sure fire get rich quick investment opportunity. If the gold and silver was such a good investment, whey the hell would they be trying to offload it as quickly as possible? If the warranty paid out more than it collected, why the hell would they sell the warranties in the first place? Its not a charity, it a money making opportunity, and you are paying their mortgage payments every time you buy into those warranties. I was in sales for many years......

[jegreenwood14]

On 6/11/2018 at 7:05 PM, Sean3565 said:

Just an idea here....  Cancel the warranty (which isn't paying anyway) and take the refunded money from the warranty to help with the cost of repairing your truck.

 

I know this post is old, but it doesn't work that way.

 

We did the same thing with my wife's 4Runner.  They just cut the check to your lien holder bank, and your owed amount goes down however much the pro-rated is.

[Donstar]

2 hours ago, jegreenwood14 said:

 

I know this post is old, but it doesn't work that way.

 

We did the same thing with my wife's 4Runner.  They just cut the check to your lien holder bank, and your owed amount goes down however much the pro-rated is.

Good point, but still to your benefit.  It's like when you return an item to the store and they put it back to your credit card. You're that much richer (or less in deb)t!

[ChristopherDB]

4 hours ago, Donstar said:

Good point, but still to your benefit.  It's like when you return an item to the store and they put it back to your credit card. You're that much richer (or less in deb)t!

I had a warranty and cancelled it before I traded my old car in. The warranty company refunded a pro-rated amount to the dealer I bought it from and the dealer wrote me a check for the refund. Took about 30 days because the warranty company says they issue refund checks to the dealers once a month in bulk. Lien holder had nothing to do with it. Never used it and I'll never purchase one again. Too many restrictions.

[rmart]

Just a follow-up and closure.

I wasn't satisfied with the response 'sucks to be you' (paraphrased by my bias) and called the support line again asking for an address to send a nasty-gram to. Of course there's no address or person to send one to but they did offer to up-level me to a supervisor who listened to my grievance and said he would assign my case to a higher level agent. A couple days later the agent called me back, listened to my tale of woe and said he'd see what he could do.

 

About a week later I get a call from my dealer letting me know that GM had offered $750 in assistance and would I accept? I figured $750 was better than $0 and agreed.

 

So, not the satisfaction I wanted but better than nothing.

[Supreme Pizza]

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