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Water leak - sick to my stomach...


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Posted

Sounds like a good reason to trade in and take that vacation in a new ride.


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Posted

Catch 22 here.   Water leak is NOT covered... but a failed component is. Now, a window seal is a grey area.   This is where you call customer service.  They will help.   I had a leak in the firewall and after days of back and forth they bought back my 17.   Salt in the wound... the 18 after 3 months had (2) leaks.   The XM antenna and the windshield seal.    Both covered 100%.   Again, fail component is the way to go.   Read the warrantee.   It will have verbiage that says it will covered that.  

Posted
I have a 2014 Sierra SLT with the defroster rear window.
For the last month I've been taking on water after driving in water/rain. I thought maybe it was a door seal, gasket, something simple but i couldn't figure out where the leak is coming from.
I took the truck to the dealer today and they couldn't find it either until they stripped out the interior and ran it through the carwash...
 
They say the water is pouring in from the rear window, lower corner, driver's side. They have to remove my cap, remove the window, check out the body seams to see if they're the problem or part of the problem, and then figure out how to seal it up.
No problem I figure, I have the best extended warranty my dealer offers, should be covered, right? Nope! Water leaks are specifically excluded.
 
They're into it already for around $700 and my entire interior is laying on the shop floor next to my truck. They figure it'll likely be around $2,500 before they're done with me. If I just have them put it back together and take it as is I'll still be out $1,000 and the problem not fixed.
 
I cannot believe that a four year old truck can develop a problem like this and GMC not have a service bulletin or warranty extension to cover this. (actually I can, soak (see what I did there?) the customer for all you can, right?) You'd think they'd be embarrassed that their flagship product could develop an issue like this and find a way to make it right. But no, unfortunately I'm out of luck.
 
I have to now figure out how to tell my wife that the family vacation plans are now cancelled...
 
 

Have you called the head # GM customer service for this issue? Once you call them they’ll have communication with the dealership and most likely give assistance if not just warranty it.


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Posted

Here’s the #, now call them and let them know that your vehicle is garage kept and this is a GM part that needs to be handled and 100% taken care of by GM Customer Support 1-866-790-5600.


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Posted

Yeah i dont care what warranty says... a 4yr old trucks factory sealed rear window should not be leaking. As said before call CS and exp;ain. Take your complaint to Chevys Twitter and facebook pages.

Youd be surprised how fast they will try to get the issue fixed. No company wants bad press out there.

 

I was able to get a $1500+ repair paid in full this way on my BMW X5 with 138k miles. Well over the warranty coverage.

Posted

That is why I stay away from extended warranties, usually not worth it.  If it was my truck I would have them put it all back together, get a refund on what you can from the extended warranty, and go trade it in on another truck.  A relative of mine had a water leak at the back glass as well on his then new 2000 silverado that took them over a month to finally figure out and repair.  

Posted

I totally agree with keeping gm customer support informed.  Your dealership service adviser should be doing the same.  Leaks are sometimes tough to locate but your service department should have it figured out in seven hours.  I had a leak from underneath my dash.  I couldn't believe it when the dealer discovered within an hour that it was from my shark fin.  The seal looked good and there were no watermarks on my headliner.  I really hope your dealership has ruled out the more obvious culprits!  

 

Posted

I just checked my extended warranty and it doesn’t say anything about leaks not being covered. Maybe a different company?
65e95fa0e0c15f9ab3e556d359c259d0.jpg mine is from ASC and is the factory type coverage.


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Posted

Follow-up. The dealer had to strip out most of the interior and isolated the leak to the lower corner, driver's side of the rear window. Apparently the seal went bad. As this is not a maintenance or wear-and-tear item and there's no abuse or damage to the truck I can only believe that it's a manufacturer defect. Of course, GMC says it's out of warranty, not their problem, the warranty company says not covered, not their problem either, and the dealership isn't at fault, they have to pay their techs to find and fix the problem. I don't fault the dealership at all but I do fault GMC for not doing anything about the problem. Their suggestion? Make a complaint with the highway transportation safety board... Lotta good that'll do.

 

Someone suggested I write a letter to GMC and see if I can get it to a vice president or something. I'm sure the VPs have gatekeepers that prevent that from happening. I'll write a letter, what can it hurt? but, I'm not even sure who to send it to.

 

At any rate, the fun cost me $2,703.20. I just had to laugh at the extra $3.20. I mean, what else could I do?

Posted
Follow-up. The dealer had to strip out most of the interior and isolated the leak to the lower corner, driver's side of the rear window. Apparently the seal went bad. As this is not a maintenance or wear-and-tear item and there's no abuse or damage to the truck I can only believe that it's a manufacturer defect. Of course, GMC says it's out of warranty, not their problem, the warranty company says not covered, not their problem either, and the dealership isn't at fault, they have to pay their techs to find and fix the problem. I don't fault the dealership at all but I do fault GMC for not doing anything about the problem. Their suggestion? Make a complaint with the highway transportation safety board... Lotta good that'll do.
 
Someone suggested I write a letter to GMC and see if I can get it to a vice president or something. I'm sure the VPs have gatekeepers that prevent that from happening. I'll write a letter, what can it hurt? but, I'm not even sure who to send it to.
 
At any rate, the fun cost me $2,703.20. I just had to laugh at the extra $3.20. I mean, what else could I do?

Contact the media, please! Every news network has a consumer assistance, call them ASAP!


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Posted

In my opinion, contacting the media at this point may not gain much attention.  In the Customer Information section at the back of your manual is the information you need for customer assistance.  I'd appeal to them in a heartfelt letter and maybe you will receive some credit in a gesture of good customer relations.  I had a Ford in the early 90's that had an expensive repair required when it was past warranty.  Ford gave the dealer some incentive to cut my bill in half.  In retrospect this may have been a story the dealer gave me but regardless sharing my hardships gained me some money.  If anything needs to go "public" it should be the extended warranty scam.  If you were told this was like extending your B - B warranty (like I once believed) then you may have a reason to make some "noise".  BTW - many of us buy/bought extended warranties for peace of mind.  Odds are hugely not in your favor that they will give you peace of mind or "pay-off".  You do not need a very high risk tolerance to decline extended warranties!

Posted

I would email GM, reasonably. Two different times and different manufacturers I had an obvious manufacturer problem that the dealer said no to. The manufacturer said fix it. One was a V-10 engine just out of warranty.


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Posted

WOW $2700? 

 

I sorry sorry to hear that. 

 

I often have customers coming to me with water leaks. 

 

I take clear caulking and put a strip of it around all the windows, brake lights, roof antennas, and any other seam that could let water in. It takes about 20 minutes, uses $3 worth of silicone, and if its a regular customer, I charge them $0.00. 

 

I you are careful, the clear sealant doesn't show at all. 

 

The dealer is the last place I would go for general labor stuff like water leaks or swapping out parts. Dealers are very good at diagnostics, and they have the software to update your computer. So in some cases, you need the dealer. In other cases, you will spend 10 times what it should cost. Any back yard Craigslist mechanic can track down a water leak. 

 

 

 

s185_2.jpg

Posted

The fix was the cheap part ($200), the rest was the labor involved in locating the leak and confirming that was the only leaking area. I went to the dealer because I expected the warranty to cover the issue. I could've gone directly to a window/body shop but I had no reason to believe the water was coming in the window(s) because the only wet area was the drivers side floorboards. The dealer started stripping out the interior because they could find no signs of leaking from the roof, firewall, or floor at the driver's side footwell. That's when they discovered the carpet beneath my weathertech liner was also soaked. From there they isolated the leak to the rear window. Regardless, if I went to a body shop they'd probably have to go through the same process to locate the leak which would cost a similar amount in labor.

 

Regarding extended warranties, I've purchased one with every used car I've purchased from a dealer and in every case (so far) they've always at least paid for themselves and usually I'm ahead. I only have about 20k left on this one though.

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