Strange infotainment issues

[DougFL]

14 hours ago, Shiimano1999 said:

  Given your success would you consider sharing your case number so I can reference that to them as an example of a resolved issue?

Check your message.

[Clay00024]

The story today is they are working on a new app. The message app was only for apple phones. We at lest it is a new story.

[DougFL]

10 minutes ago, Clay00024 said:

The story today is they are working on a new app. The message app was only for apple phones. We at lest it is a new story.

Interesting since it works fine with my Samsung Android phone!

[Clay00024]

He claimed it was an I message tool. That was the first time I heard that one. I think none of them have ever used the radio or have any clue how it works. It seem like all I get is the run around. Well it has cost them I cancelled the order I had on a new Blazer.

[Clay00024]

Just got a call from Onstar claiming they are working getting back install on my truck. We will see.

[Clay00024]

It has taken 3 and half weeks about 15 phone calls and 3 emails but I have the message app back

 

[DougFL]

Download to your profile ASAP.  It will be available for only a few days. 

[Shiimano1999]

I received a call from the Exec. Team yesterday and they said there have been MANY complaints on this issue.  They told me the messages APP was being made available for my truck but I wonder if they just made it available to everyone ? Regardless, it was and I downloaded and it works perfectly!  Still Not sure why this a feature would not be standard versus an APP that has to be downloaded. Now I am waiting for them to probably remove it from my Infotainment system. HA!  We shall see. 

 

[DougFL]

38 minutes ago, Shiimano1999 said:

I received a call from the Exec. Team yesterday and they said there have been MANY complaints on this issue.  They told me the messages APP was being made available for my truck but I wonder if they just made it available to everyone ? Regardless, it was and I downloaded and it works perfectly!  Still Not sure why this a feature would not be standard versus an APP that has to be downloaded. Now I am waiting for them to probably remove it from my Infotainment system. HA!  We shall see. 

 

 

As long as the Messages App is downloaded to a Profile it will remain in that Profile.  Make sure you do that, because, in a few days, it will disappear from the Apps listing. 

[Jtm1554]

here is what i received from Chevrolet:

(apparently they removed it completely)

 

Cecil: 

Thank you for waiting.

17:48, Jun 20

Cecil: 

As I double check, new model of vehicles like yours doesn't have the feature for text message alerts.

17:48, Jun 20

Cecil: 

This is to prevent customers from being distracted while driving.

17:48, Jun 20

jason: so i cant have messages read aloud to me?

17:50, Jun 20

Cecil: 

I regret to tell you that, that feature is also not applicable for this vehicle.

17:52, Jun 20

jason: your Chevrolet home page under "mylink" states you can "make and receive calls, get text message alerts and enjoy other convenient features"

17:52, Jun 20

jason: so now im really upset. I bought this car and was specifically told by the dealer and your website this feature is on the truck.

17:53, Jun 20

Cecil: 

Mylink is the old version, your infotainment system is newer. I am truly sorry that you were misinformed by the dealer.

17:54, Jun 20

jason: www.chevrolet.com/owners/mylink-vehicle-technology

17:54, Jun 20

Cecil: 

It is just that for the newer version GM have to abide with security protocol that text alerts can cause accidents that is why it has been removed.

17:55, Jun 20

jason: you need to remove that from your website and tell your dealers to stop selling it. i could have bought ram or ford and been perfectly happy.

17:56, Jun 20

Cecil: 

We will document on this and we appreciate your feedback.