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"Service Rear Vision System" on screen [POSSIBLE RESOLUTION]

bcato

By bcato
in Troubleshooting, Warranty & Recalls

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jbith Enthusiast

jbith

Posted
Posted

mine was in for this among other things a few weeks back. The video system had some codes, they did some different tests (would have to look at the paperwork for details) and found the video processing module had an internal short... replaced the module... we'll see how long it lasts. Mine was very intermittent (would do it for 1/2 a day and then not act up for months)... thankfully this time there was some evidence w/ the codes being set.

 

 

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eppieguy
eppieguy

Yup, Blue Screen? Software update fixed it for me. 

bcato
bcato

Apparently it’s a skeleton service crew at my dealer on Saturdays that mainly focus on oil changes. They did find a connector in the back cameras that was unseated. They applied dielectric grease an

jbshoo
jbshoo

Dealer attempted update on mine, it failed, they replaced radio module, reprogrammed and updated,  no additional issue so far,,except for a few more grey hairs.

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jbshoo Enthusiast

jbshoo

Posted
Posted (edited)

After another 5 days at the dealer, with the assistance of a Gm engineer onsite, they replaced the video processing control as well as rear camera. got the truck back no errors yet, however mine is more of a gremlin, always fails when you need it, Kinda like landing gear on a plane,


I pulled the truck into my garage, and park assist is now not working,  Front camera is supposed to come in when sensor sees something in front,, nada.

WTF.. called dealer back, engineer coming back Friday.  Lane assist is not working  either,  this is the last and final straw.  Have papers all filled out for lemon law.  One more failure/blue screen and I’m done, I’ve had the truck for 8 months,  4700 miles,  19 days at dealership, 5 + repair attempts, same issue.

i think I’ll buy a junker, and upgrade my boat,

 

I’ll update all after this fix if there is one,  on a good note, both recalls were also completed and I have brakes, and my seal belt is still working,, no fire yet,

 

 

Edited by jbshoo
  • 1 month later...
Mike D 45 New Member

Mike D 45

Posted
Posted

I have a 2016 GMC Sierra Denali pickup, and it's been doing that profusely. Used to just do it on occasion, now it's every time I put it in reverse. I bought it used, and the windows were tinted so dark that I honestly cannot see out! I actually have to have the rearview camera to back up!

Reckon a software update would do the trick?

eppieguy Senior Enthusiast

eppieguy

Posted
Posted
10 hours ago, Mike D 45 said:

I have a 2016 GMC Sierra Denali pickup, and it's been doing that profusely. Used to just do it on occasion, now it's every time I put it in reverse. I bought it used, and the windows were tinted so dark that I honestly cannot see out! I actually have to have the rearview camera to back up!

Reckon a software update would do the trick?

You are in the T1 Forum,  you’ll probably get a better / faster response in the K2 forum. 

  • 2 weeks later...
Steve Martin Enthusiast

Steve Martin

Posted
Posted

Thought I would take time to update my issue.  Was at the dealer for almost 2 weeks with maintenance and other miscellaneous, AND service rear vision system.  Told them I didn't want it back until it was fixed.  Got it back on Friday afternoon.  So...  I'm skeptical it's fixed now, but so far so good.  Camera wakes up immediately, like it's supposed to.  I honestly don't think I've seen it work this good before and took a little getting used to since I've been watching blue screens for so long.  Getting the hang of it after a few days.

 

What bothers me and why I'm skeptical is the initial time last year I took it in for this, dealer ordered a rear camera, (tailgate handle one) ...  and it proceeded to blue screen the next day after I got it back.  Long story short, they worked with GM and replaced the same camera again after replacing the video processing unit which they say didn't fix so they had to regroup on the issue.  After working with GM they decided to replace the rear camera and I was like, go ahead (waste of time).  But since they replaced it, they said the codes cleared and haven't returned as of my pickup last week.  Keeping fingers crossed.

 

I realize things happen with parts and so forth and maybe it was a bad new part or something, but I'm just skeptical right now.  They'll be the first to hear if I see the blue screen again.  Anyway, wanted to update it appears for now fixed.  Hope everyone else gets theirs fixed.  Unfortunately, it looks like there are different fixes for the same issue out there on this, so it's not a one fix issue from what I can tell.

Yoda2 Enthusiast

Yoda2

Posted
Posted

Steve,

My 2019 Sierra SLT also had the service back up camera warning which persisted for about 7 months and 8 tries of the dealer to solve.

Finally, about 2 months ago they did solve the problem.

There is a module behind the back seat that was replaced.

So, 2 months and going strong.

 

Steve

Steve Martin Enthusiast

Steve Martin

Posted
Posted

Steve,

 

That's what they also replaced on mine, but still had the errors and blue screen, so they swapped the rear camera again.  Glad to hear you're still doing good.  I mentioned last time to you my wife is from Long Island.  Went to a Hurricanes - Islanders game back in January and she was stuck on who to root for.  Hurricanes won though.  He he.

 

  • 4 weeks later...
Steve Martin Enthusiast

Steve Martin

Posted
Posted

I was skeptical for the fix.  It has returned this morning.  Shot off an email to the dealer General Manager and updated.  Waiting to hear back on a reply for next steps.  Am I the only one still having Blue Screens?

Yoda2 Enthusiast

Yoda2

Posted
Posted
1 hour ago, Steve Martin said:

I was skeptical for the fix.  It has returned this morning.  Shot off an email to the dealer General Manager and updated.  Waiting to hear back on a reply for next steps.  Am I the only one still having Blue Screens?

Steve M.,

Mine was at the dealer about 2-1/2 months ago for it's last "fix" and for thee time being it seems to be holding.

This statement is made with the acknowledgement that I only have about 600 miles on the truck since then due to the stay at home orders.

 

You may want to have your shop call the one I've been using.

The service manager is Jeff an the tech who has been working on my truck is Kyle.

The dealership is Riverhead Buick GMC.

Their phone number is (631) 406-9079

Mind you, they are still er a partial shut down with many techs out sick.

I have an "appointment" for an oil change tomorrow but it's not a typical appointment.

No set times ..... leave the keys at the overnight slot ..... call them and then wait in your other car for a call when finished.

 

Same thing at my local Genesis dealership .....

We're taking two cars ... while the Sierra is being serviced we have the Genesis as a waiting room

and then we'll wait in the Sierra while the Genesis has an oil change.

 

Wish you luck with the truck , be safe and be healthy.

Steve S.

  • 3 weeks later...
Theweavman Enthusiast

Theweavman

Posted
Posted

just an FYI, not having this problem but my truck now has had 11 software (recall / updates), my truck had NO problems before they began all these updates, and now I have had a few problems that all seem to be possibly related to all these updates

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted (edited)

Hi, everyone. Please know, we certainly understand your continued frustration. We strive for complete customer satisfaction with every Chevrolet vehicle. Our team would like the opportunity to look onto this on our end.  To do so, please send an email to [email protected] ATTN: forum username/GM Trucks  with your contact information, VIN, brief description of your concern,  and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC.

 

Aleigha W. 

Edited by GMCustomerService
Steve Martin Enthusiast

Steve Martin

Posted
Posted
7 hours ago, GMCustomerService said:

Hi, everyone. Please know, we certainly understand your continued frustration. We strive for complete customer satisfaction with every Chevrolet vehicle. Our team would like the opportunity to look onto this on our end.  To do so, please send an email to [email protected] ATTN: forum username/GM Trucks  with your contact information, VIN, brief description of your concern,  and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC.

 

Aleigha W. 

Very nice of you.  I actually got GM customer service involved fairly quickly on mine, but frustrated that the only thing you could do is try and contact my dealer and get someone to look at the issue.  I can contact the dealer to have them look at it.  If only I could talk to someone knowledgeable at GM about the issue, a tech maybe, who has first hand knowledge of the blue screen issue and see what they've been seeing on this.  I have suspicions as I'm a software tech support level 2 rep for my company and troubleshoot stuff like this every day.  But it's either all a hush hush secret that could result in a safety recall or something or nobody at GM actively knows what is happening here.

 

Frustrating for sure.  They're ordering a wiring harness for my truck which is on backorder, but I don't expect it to solve the issue.  I think they are spitballing either to delay for more testing or to delay past the warranty.  Next when that doesn't work, they'll replace a different component in the system and do a bit more diagnosing between the dealership tech and the GM tech...  Sigh.  

  • 2 weeks later...
Amanda012387 New Member

Amanda012387

Posted
Posted
On 2/28/2019 at 6:36 PM, OnTheReel said:

Hopefully it was just an isolated incident. I’ve heard of a few people having it but it doesn’t seem like a widespread, recurrent problem.

Car I’m driving it’s gm Jan 23  2019 factory date car just hit this message tonite along with many more issues in this car computer and Underhood. Great car just bad mechanical production. Amanda kiser

  • 4 weeks later...
TomC14 New Member

TomC14

Posted
Posted (edited)

Although there's no forum yet for the Theta Platform, I have a new 2020 Terrain and tonight I got the same "blue screen" of death regarding "service the rear vision system". I went to move the vehicle and started it and quickly shifted into reverse and the issue showed up.

 

Had the vehicle for 1 week. Miss my Buick LaCrosse already. Thanks for the comments here. I'll let you know how they handle this in Texas. There is a service bulletin (19-NA-076) on this problem from April 2019 so this has been an issue for some time for GM.

 

 https://static.nhtsa.gov/odi/tsbs/2019/MC-10160418-9999.pdf 

 

Checked the vehicle this morning and the message is gone and the cameras seem to work now. Ugh...

Edited by TomC14
Dunk O New Member

Dunk O

Posted
Posted

I just got the same message for my 2014 GMC Acadia Denali but the screen is black with the message. How do you fix this?

 

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