Please Help: V805.1 Navigation SD Card Error

dbs600 · October 28

Hi everyone,

Long time; hope all is well.

2019 Chevrolet Colorado ZR2 here.

Truck was calling for a software update, so I updated to V805.1.

Unfortunately, I’m now receiving a SD Card Error each time I try to use the navigation system.

Pretty frustrating. Can someone please help.

Thank you very much.

davester · October 29

Might be something to go to the dealer with...

Doug_Scott · October 30

Its a 2019 model year vehicle, it must still be under warranty. Take it back to dealer and let then handle it. Do that before trying any "fixes" you get from an anonymous internet poster. Todays electronics are too complex to fiddle with.

Ibmikey · November 6

My 2020 Denali pulled the same trick while driving down the road, when I stopped the engine and started it again the problem no longer existed. I had GM run a diagnostic and it came back all ok. Take your truck to a dealer and have them run a diagnostic of the infotainment center.

AndrewSmith21 · November 29

Any updated??? They replaced my SD charge, charging port, and radio and it still happens!

dbs600 · December 1

Sorry to bother, but the problem persists.

I’ve tried removing the card, cleaning its contacts, etc.

In the rare instance it works, but only intermittently, as upon a subsequent start up it won’t.

Why did an over the air update have to ruin our systems!? What gives!?

Anyone able to fix / resolve?

Really don’t want to take the truck to the dealer, be without alternate transport, and have the dealer likely either scratch, dent or otherwise damage or steal something out of or off the truck.

Such an upsetting failure on GM’s part to push defective software out.

Was. Not. A. Problem. Before. The. Update. Really, really, really pissed now.

Please advise, and if anyone has any contacts at GM I can discuss this with for proper, prompt resolution.

I Imagine they need to push another update out to get it working again.

Do they even know this is a problem?

dbs600 · December 1

Sorry to bother, but the problem persists.

I’ve tried removing the card, cleaning its contacts, etc., but to no avail.

In the rare instance that it works, it only does so intermittently, as it won't upon a subsequent start up.

Why did an over the air update have to ruin our systems? Anyone able to fix / resolve?

Don’t want to take the truck to the dealer, be without alternate transportation and have the dealer either scratch, dent or otherwise damage or steal something.

Upsetting failure on GM’s part to push out defective software. Really upsetting.

Please advise if anyone has any GM contacts I can discuss this with for proper, prompt resolution.

I Imagine another update needs to be pushed out to the truck get it working again.

Edited December 2 by dbs600

AndrewSmith21 · December 1

5 minutes ago, dbs600 said:

Sorry to bother, but the problem persists.

I’ve tried removing the card, cleaning its contacts, etc.

In the rare instance it works, but only intermittently, as upon a subsequent start up it won’t.

Why did an over the air update have to ruin our systems!? What gives!?

Anyone able to fix / resolve?

Really don’t want to take the truck to the dealer, be without alternate transport, and have the dealer likely either scratch, dent or otherwise damage or steal something out of or off the truck.

Such an upsetting failure on GM’s part to push defective software out.

Was. Not. A. Problem. Before. The. Update. Really, really, really pissed now.

Please advise, and if anyone has any contacts at GM I can discuss this with for proper, prompt resolution.

I Imagine they need to push another update out to get it working again.

Do they even know this is a problem?

They probably do know it’s a problem. My case was at a senior adviser for weeks and she wouldn’t call me back. Someone told me to file with BBB and I did it closed the senior advisor case. Then it’s now at the hands of a business legal advisor. I have talked to multiple advisors and supervisors. Chevy is no help spend over an 1 and 10 mins on hold with them one time trying to get a different senior advisor. And now waiting for a field tech to come out. But the business advisor will rarely call me back even after leaving messages. All he will respond is I got your message. Okay you gonna call me.... I spoke to his boss who was even less helpful. It’s Chevy doesn’t care about their customers. They have replaced the SD card, reader and radio and it still occurs. Also traded in the phone cause dealership wanted to blame it on my phone. I got a new phone and it still occurs and my Bluetooth randomly will go out when the SD card goes out. Tomorrow it’s going to another dealer to see if they have any other ideas on what can be done. My advice is everyone call and complain maybe then they will report it to software team I have asked for that to be done also but they won’t listen.