Warranty denied due to lift on 18 silverado

Ted_Drury · June 6, 2020

Hey all,

I wanted some input. So I’ve got an 18 silverado and recently put on a 5inch lift about a month ago. At about 3 weeks I tried to engage the 4wd and had humming and shaking on coast. I hadn’t used it since lifting. So I took the shop where I had it installed and they said they had a guy with a similar issue so they opened up where my front differential fluid is at and it was full of metal shavings. They checked the lift and everything looked perfect. So I took to the dealer I bought it at and they confirmed a front differential failure. The gm area director voided my warranty and said they wouldn’t pay for the differential failure. (According to the dealer) I’ve talked to gm and the dealer and keep getting a run around. They won’t say the lift caused the failure but said the warranty is void and won’t fix it. I’ve looked through everything they’ve sent me about the warranty and cannot find anything where it specifically says lifting it causes a void in warranty. Only that If they show the lift caused the failure. I seem to be getting nowhere and wanted to see if anyone has had any issues with this. I’m fully prepared to fight this because it seems unjust. I understand pay to play but this isn’t the lifts fault. I’ve also looked at the Magnuson- Moss act and it sounds to me that they should be fixing it unless they can show me the lift caused it. The truck has about 32,000 miles on it and is paid off. Thank you for all your opinions.

tenscourts · June 6, 2020

Hey all,
I wanted some input. So I’ve got an 18 silverado and recently put on a 5inch lift about a month ago. At about 3 weeks I tried to engage the 4wd and had humming and shaking on coast. I hadn’t used it since lifting. So I took the shop where I had it installed and they said they had a guy with a similar issue so they opened up where my front differential fluid is at and it was full of metal shavings. They checked the lift and everything looked perfect. So I took to the dealer I bought it at and they confirmed a front differential failure. The gm area director voided my warranty and said they wouldn’t pay for the differential failure. (According to the dealer) I’ve talked to gm and the dealer and keep getting a run around. They won’t say the lift caused the failure but said the warranty is void and won’t fix it. I’ve looked through everything they’ve sent me about the warranty and cannot find anything where it specifically says lifting it causes a void in warranty. Only that If they show the lift caused the failure. I seem to be getting nowhere and wanted to see if anyone has had any issues with this. I’m fully prepared to fight this because it seems unjust. I understand pay to play but this isn’t the lifts fault. I’ve also looked at the Magnuson- Moss act and it sounds to me that they should be fixing it unless they can show me the lift caused it. The truck has about 32,000 miles on it and is paid off. Thank you for all your opinions.

If they can't prove the lift caused the failure then they have to cover it. If it failed again then they could point to the lift as the cause. I had a strut squeaking. Service manager claimed it was my leveling kit. He said he would cover it once but when it happens again GM will fight it. The replacement never squeaked at least to the point I went full Fox shocks all the way around.

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Ted_Drury · June 6, 2020

28 minutes ago, tenscourts said:

If they can't prove the lift caused the failure then they have to cover it. If it failed again then they could point to the lift as the cause. I had a strut squeaking. Service manager claimed it was my leveling kit. He said he would cover it once but when it happens again GM will fight it. The replacement never squeaked at least to the point I went full Fox shocks all the way around.

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Thank you! That’s what I thought. I keep asking them for proof and they keep telling me I’ll have to pay them to take it apart. And I tell them you have to provide me proof to deny the claim.

tenscourts · June 6, 2020

Thank you! That’s what I thought. I keep asking them for proof and they keep telling me I’ll have to pay them to take it apart. And I tell them you have to provide me proof to deny the claim.

If they flagged your truck as voided warranty I'm not sure any dealer can help you. I would also think they would need to provide a reason for voiding the warranty. Call another dealer and see if they can confirm the voided warranty. Ask for the reason in writing. Call GM and start a complaint. And be sure to hammer the them on any surveys you receive. I'd try all of that and if you still can't get anywhere my next step would be a lawyer but you can do the rest for free. If the shop that did the work is reputable they make can write you a letter or something as well. The shop I use does upfits for dealers so it's hard for them to cry fowl when they they are using the same shop.

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Ted_Drury · June 6, 2020

4 minutes ago, tenscourts said:

If they flagged your truck as voided warranty I'm not sure any dealer can help you. I would also think they would need to provide a reason for voiding the warranty. Call another dealer and see if they can confirm the voided warranty. Ask for the reason in writing. Call GM and start a complaint. And be sure to hammer the them on any surveys you receive. I'd try all of that and if you still can't get anywhere my next step would be a lawyer but you can do the rest for free. If the shop that did the work is reputable they make can write you a letter or something as well. The shop I use does upfits for dealers so it's hard for them to cry fowl when they they are using the same shop.

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I believe they did flag it. I’ve escalated it on the phone with gm. They should be reaching out to me. They have yet to give me an explanation other than the lift. Which is illegal. I’ve got a lawyer lined up. No proof as to why it’s voided. I was gonna call another dealer tomorrow morning.

tenscourts · June 6, 2020

I believe they did flag it. I’ve escalated it on the phone with gm. They should be reaching out to me. They have yet to give me an explanation other than the lift. Which is illegal. I’ve got a lawyer lined up. No proof as to why it’s voided. I was gonna call another dealer tomorrow morning.

Sounds like you've got it covered. Good luck!

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Ted_Drury · June 6, 2020

6 minutes ago, tenscourts said:

Sounds like you've got it covered. Good luck!

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So you think I’ve got a case then? That they should be covering this? And to never go to this dealer again? Haha

tbarn · June 6, 2020

pm me your vin. I can run it to see if there is a warranty block.

tenscourts · June 6, 2020

So you think I’ve got a case then? That they should be covering this? And to never go to this dealer again? Haha

As long as the lift you had installed was meant for a 4wd and properly installed I don't know why you wouldn't. Obviously research your lift to see if anyone else has experienced the same issue. Was the lift from a reputable brand?

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tbarn · June 6, 2020

Was the diff tipped to align the drive shaft, or any other reason?

Ted_Drury · June 6, 2020

16 minutes ago, tenscourts said:

As long as the lift you had installed was meant for a 4wd and properly installed I don't know why you wouldn't. Obviously research your lift to see if anyone else has experienced the same issue. Was the lift from a reputable brand?

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It should be. It was installed by a professional shop. It’s a rough country lift. I don’t do any off-roading or anything like that, so it was for purely looks.

Ted_Drury · June 6, 2020

13 minutes ago, tbarn said:

Was the diff tipped to align the drive shaft, or any other reason?

I believe it was. It came in a kit they ordered and they do hundreds of those type of lifts. They haven’t had any issues with it.

Ted_Drury · June 6, 2020

24 minutes ago, tbarn said:

pm me your vin. I can run it to see if there is a warranty block.

Sent

tenscourts · June 6, 2020

It should be. It was installed by a professional shop. It’s a rough country lift. I don’t do any off-roading or anything like that, so it was for purely looks.

I would imagine rough country did plenty of testing with their lifts. Even if there is added stress I can't imagine it would cause immediate failure.

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Ted_Drury · June 6, 2020

15 minutes ago, tenscourts said:

I would imagine rough country did plenty of testing with their lifts. Even if there is added stress I can't imagine it would cause immediate failure.

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Sounds like the dealer is trying to screw me.