350 miles, broken valve spring, not in the bulletin time frame

[SILVER SLED]

Not my truck.  But a truck came in today, with the typical broken valve spring issues.  It was a 5.3, but was built in November, which is outside the special policy valve spring breaking bulletin.  

[cltsig]

Lowest bidder wins again.

[Whiskeyranch]

Maybe you’re at my dealership. My 6.2 has been at the dealer for over a week. Same issue, had 197 miles on it when it broke down. It’s also outside of the bulletin but my service manager had to call the warranty manager at GM to get an approval to replace all the springs. The tech originally wanted to replace the one that broke. I said if that’s the case then you can keep the truck, I don’t want it back until they’re all replaced. I opened a case with GM, you should too so they have a record. I think they’re getting it approved and now waiting on parts. I think GM is starting to realize that this bad batch of springs is bigger than they thought or the build date of the springs needs to be taken into consideration, not the truck.

Edited January 6, 2021 by Whiskeyranch

[SILVER SLED]

3 hours ago, Whiskeyranch said:

Maybe you’re at my dealership. My 6.2 has been at the dealer for over a week. Same issue, had 197 miles on it when it broke down. It’s also outside of the bulletin but my service manager had to call the warranty manager at GM to get an approval to replace all the springs. The tech originally wanted to replace the one that broke. I said if that’s the case then you can keep the truck, I don’t want it back until they’re all replaced. I opened a case with GM, you should too so they have a record. I think they’re getting it approved and now waiting on parts. I think GM is starting to realize that this bad batch of springs is bigger than they thought or the build date of the springs needs to be taken into consideration, not the truck.

Well it's not my truck, and it's a 5.3.  We replaced the bad valve spring since it's a 5.3 and the guy was on his way in less than a day.