2021 Silverado Equalizer Issue

chollister29 · March 22, 2021

Hello! I purchased a new 2021 Silverado 1500 LT and am happy with it so far. One issue that's been driving me nuts is the equalizer. I will set the base, mid, and treble to where I want it, and then it will randomly change the base and mid back to zero, and the treble all the way up. I can't figure out why this would be happening. Anyone else have the same problem and/or find a solution? Other than this, no infotainment issues that I've noticed. Any info is much appreciated!

Wayne Black · March 22, 2021

You might try setting up a "User" account.

I had to do this in order to get Shuffle for my music to stay turned on, but ended up removing the account because I had to choose the account every time I started the truck.

I know, it makes no sense if you're the only one driving it.

I believe it's a bug in the software since every setting you make should stick when the truck is turned off.

Josh42089 · March 25, 2021

I have the same problem. I find it loses the settings after you change the source. Checked to see if there was an update available but nothing yet.

chollister29 · March 25, 2021

Thanks @Wayne Black and @Josh42089l will give the user setting a try and also haven't seen an update available. Hoping it's a known bug that will correct with an update but still no luck so far.

Wayne Black · March 25, 2021

It's always been my opinion that with these computer run vehicles, the computer should always save and remember every setting you change before shutting the engine off.

Good luck, I hope it works for you..

chollister29 · March 30, 2021

On 3/25/2021 at 2:14 AM, Josh42089 said:

I have the same problem. I find it loses the settings after you change the source. Checked to see if there was an update available but nothing yet.

Any luck @Josh42089? My LT doesn't have the user settings as mentioned above so curious if you've came across anything. Still driving me nuts ha.

Josh42089 · March 31, 2021

No. I read on another post that the sound settings on the Home Screen were for quick tuning and there was another spot to change it. I looked on mine and it only has the sound settings on the audio page. Going to mention it to the dealer. Still no software update for it yet. It’s random though. Usually when changing sources. Sometimes after start up it will save other times reset. Definitely annoying lol.

chollister29 · March 31, 2021

Yeah that's exactly what mine does. Sometimes will work as should when I get back in and other times reset. I plan on doing the same when I go for the first oil change.

bbougher · April 5, 2021

Hey everyone, new to the forum here. I just bought at 2021 last week and I'm having the same issue. I contacted Chevy directly and the advisor told me that they "couldn't find anything in the owner's manual about saving this setting" lol. That's about all the further I could get with the advisor before they told me to work with my local dealership. I'm going to call sometime this week.

bbougher · April 9, 2021

I talked to the dealer this week and they said they've been hearing this from multiple people. However, I think I may have figured out a way to get the settings to stick in my truck. I went into settings > apps > audio > and changed the equalizer in there. That made the settings stick for me and haven't cleared over the past 3 days. Hopefully this may work for you as well!

redwngr · April 9, 2021

Unit is the IOT (nav) version.

I've been accessing the equalizer screen by pressing the 'sounds' button on from either the (FM) radio screen or the usb player screen.

Anyway, after restarts it always has the EQ settings as they were set just before shutdown..

I was wondering if it would keep separate eq settings for each audio source -- but it seems to be 'one setting for all sources'.

Doesn't seem to matter if the < (back arrow) or the X is used to back out of the eq screen.

Edited April 9, 2021 by redwngr

Josh42089 · April 11, 2021

On 4/9/2021 at 8:27 AM, bbougher said:

I talked to the dealer this week and they said they've been hearing this from multiple people. However, I think I may have figured out a way to get the settings to stick in my truck. I went into settings > apps > audio > and changed the equalizer in there. That made the settings stick for me and haven't cleared over the past 3 days. Hopefully this may work for you as well!

I went and tried this and still seems to make no difference. It’s always random too. Before it seemed when switching sources it would reset but lately I’ve been keeping it on Bluetooth. When shutting down and turning back on same source it resets. Gotta mention it to the dealer. Hopefully an update.

Jarrad · April 13, 2021

I am having the same issue. Can’t find anything that fixes it. How did something so simple get by GM. Also, I don’t have a way to set up personal setting. Please help!

chollister29 · April 27, 2021

I may have figured it out. I factory reset the infotainment system which cleared all my presets, unpaired phone, etc. and so far I haven’t had the issue again. When I turn on the truck there sometimes is a slight delay in when the sound kicks on but always goes to the screen I last had it on, same equalizer settings etc. I hope this was just a weird random issue and the reset fixed. Time will tell I guess. I’ll keep checking back here to see if anyone else learns more.