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2022 High Country HD retractable running board issues

mtbadbob
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hotairgypsy
hotairgypsy

last week they replaced the motor on the driver board and it made no difference..so in the same boat...i did tell them about the bulletin and they said i have the latest software so still have the sam

Jimmy R
Jimmy R

I've had the same problem since it was new. It never acts up when at the dealer (no surprise). I do notice it happens most often when the OAT is over 90 degrees and more often than not on the driver's

Pryme
Pryme

How do you think my steps will do in snow? I’ve never had this style and just put them on so this winter will be my first. 

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Z45 Senior Enthusiast

Z45

Posted
Posted

I have these on my 2021 Sierra Denali Ultimate and had them on my 2017 as well.  NEVER one issue even in winter when they are packed with snow and ice, always work as designed. 

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mtbadbob Enthusiast

mtbadbob

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11 hours ago, kylant said:

does anyone have an update after having the bulletin done? my passenger board fails to deploy about 50% of the time

I have an appointment in the a.m. to "re-learn" mine to see if that fixes the problem. I'll let you know if it works

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mtbadbob Enthusiast

mtbadbob

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11 hours ago, elcamino said:

I have these on my 2021 Sierra Denali Ultimate and had them on my 2017 as well.  NEVER one issue even in winter when they are packed with snow and ice, always work as designed. 

You better feel lucky, because I've heard they are worse with snow & ice involved. Actually, I have heard of people just removing them and putting fixed boards on instead.

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kylant Enthusiast

kylant

Posted
Posted
On 9/13/2022 at 6:15 PM, mtbadbob said:

I have an appointment in the a.m. to "re-learn" mine to see if that fixes the problem. I'll let you know if it works

any updates?

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 9/13/2022 at 9:34 AM, kylant said:

does anyone have an update after having the bulletin done? my passenger board fails to deploy about 50% of the time

This is certainly not what we like to hear, kylant.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 3500 High Country. To do so, please send an email to [email protected] with ATTN: kylant/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

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mtbadbob Enthusiast

mtbadbob

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On 9/19/2022 at 11:37 AM, kylant said:

any updates?

Sorry, not yet as I had to reschedule the appointment. I will say that my boards have hardly done that in a while, been working great!

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hotairgypsy Enthusiast

hotairgypsy

Posted
Posted

last week they replaced the motor on the driver board and it made no difference..so in the same boat...i did tell them about the bulletin and they said i have the latest software so still have the same issue

 

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Pryme Senior Enthusiast

Pryme

Posted
Posted

Have you guys thought about ripping them off and just installing fixed steps? That’s what I would do for sure. Well that’s what I did do because my truck didn’t come with any. 

mtbadbob Enthusiast

mtbadbob

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Had my appointment yesterday at local dealership. They ran a scan for codes, made sure eveyrthing was "learned" & up to date but found nothing. The boards have only acted up a couple of times in the past month, and have possibly fixed themselves???? They've been working great for quite some time anyhow.

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kylant Enthusiast

kylant

Posted
Posted
23 hours ago, hotairgypsy said:

last week they replaced the motor on the driver board and it made no difference..so in the same boat...i did tell them about the bulletin and they said i have the latest software so still have the same issue

 

 

12 hours ago, mtbadbob said:

Had my appointment yesterday at local dealership. They ran a scan for codes, made sure eveyrthing was "learned" & up to date but found nothing. The boards have only acted up a couple of times in the past month, and have possibly fixed themselves???? They've been working great for quite some time anyhow.

 

i have a hunch the dealers are misleading both of you. the bulletin just came out recently. unless your truck rolled off the assembly line fairly recently, i doubt it has the latest bulletin software update.

 

i will have mine updated when i take my truck in for its first service

customboss Senior Enthusiast

customboss

Posted
Posted
14 hours ago, mtbadbob said:

Had my appointment yesterday at local dealership. They ran a scan for codes, made sure eveyrthing was "learned" & up to date but found nothing. The boards have only acted up a couple of times in the past month, and have possibly fixed themselves???? They've been working great for quite some time anyhow.

Bob were you getting alot of crap up under the actuation components? Sand, snow, ice etc. Hell I could not use these here in Colorado because the rocks, snow, sand, ice etc would jam it up. 

mtbadbob Enthusiast

mtbadbob

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No, they've been pretty free of debris. Initially, the tech thought rocks getting in the arms were causing it, but they would act up when completely clean. It's not sending any codes to read, and has been working great for awhile now, so it's hard to diagnose. They're is no reason for the dealership to lie about their findings, especially when they know they'll have to continually deal with it until resolved. 

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mtbadbob Enthusiast

mtbadbob

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14 hours ago, kylant said:

 

 

i have a hunch the dealers are misleading both of you. the bulletin just came out recently. unless your truck rolled off the assembly line fairly recently, i doubt it has the latest bulletin software update.

 

i will have mine updated when i take my truck in for its first service

And my truck was just in 2 days ago,  so I'm sure your dealership doesn't have anything newer than that...

kylant Enthusiast

kylant

Posted
Posted
9 hours ago, mtbadbob said:

And my truck was just in 2 days ago,  so I'm sure your dealership doesn't have anything newer than that...

 

Did your dealer follow the bulletin 22-NA-169 (released 8/15/22) and update the software?

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