2023 and Keyless Entry -- OTA update and now doesn't unlock using door butto

[redwngr]

Anybody else having problems unlocking the door(s) and tailgate by pushing button on handle?

 

Had an OTA update a few days ago and after I let it install, the doors no longer unlock by pushing button on door handle. 

Then yesterday (so 2 or 3 days after first OTA install) it wanted to do a short (5 minute) install.  I'm thinking great -- somebody reported the issue and they providing a patch for the previous update.

Unfortunately, no change. 

 

The doors can be locked by using button on the door -- but not unlocked.

Have tried both doors.

Have tried both fobs. 

Tailgate and doors can both be opened by pushing the buttons on (either) fob. 

Tailgate can be unlatched/opened with button on dash.

Door lock buttons on doors still work. 

 

Keyless ignition still works as normal, with fob in pocket. 

Edited August 29, 2023 by redwngr

[Transient]

Have you checked with the dealer to make sure the full update downloaded?  They may have to connect to a computer and perform a complete update in the shop. 

[redwngr]

20 minutes ago, Transient said:

Have you checked with the dealer to make sure the full update downloaded?  They may have to connect to a computer and perform a complete update in the shop. 

That's the next step.

There was a 15 minute or so install early in the week and then a 5 minute install at end of week.

Truck reported successful install for both. 

 

I was hoping others were having the same issue and that there would be a patch downloaded to correct the issue.

 

 

Today I learned that the tailgate will unlatch with the tailgate buttons if the truck is already unlocked. 

As in other post, if truck is locked then fob button needs to be used to unlatch tailgate.

 

 

Edited August 27, 2023 by redwngr

[redwngr]

On 8/26/2023 at 11:44 PM, Transient said:

Have you checked with the dealer to make sure the full update downloaded?  They may have to connect to a computer and perform a complete update in the shop. 

Called the dealer today.

Service adviser is saying that this is a 'known issue' and currently does not have a solution. 

 

Good thing it can still be unlocked by using the FOB button....

 

Using the fob to unlock is kinda like having a truck before push button start.  Did that for 25 years or so.  

Not happy about it, but it's not the end of the world.

Edited August 29, 2023 by redwngr

[redwngr]

No one else having similar issues?

 

Maybe service advisor BS'ing? 

Maybe OTA not pumped out to all vehicles at the same time?

[repairman54]

No issues with mine. Last update I got was last month. And yes, tailgate will not open with outside tailgate button if truck is locked. Great if you have a bed cover or cap.

[dieselfan1]

I got my 23 High Country in March and have only had one update in May. All the problems I read about after updates makes me not want any more updates. 

I don't think they send updates to every truck at the same time.

[redwngr]

11 hours ago, repairman54 said:

No issues with mine. Last update I got was last month. And yes, tailgate will not open with outside tailgate button if truck is locked. Great if you have a bed cover or cap.

 

Tailgate on this one unlocked that way too -- until after the first update last week.  

 

 

 

 

Edited August 31, 2023 by redwngr

[redwngr]

Solution found in another thread... thanks "Truck Ramrod" !!

 

So I checked in the settings menus.

 

Sure enough, passive unlock was turned off.

I'm now guessing that one of the updates changed the setting back to a default.

 

Anyway, it works now!

Edited October 11, 2023 by redwngr

[blackout881]

I also had this problem... but my settings were correct. If you hold you lock and unlock button for 5-10 seconds it will also do this and drive you crazy!