new radio update recall N242435631

[tbare54]

Good question???? that is the only OTA update I have ever received, since I bought the truck in September of 2023. I was sitting in my recliner and I got a notice on my phone via the mychevrolet ap. The truck was parked in the garage and off at the time. I went out and started it and the update was there and it installed OTA. I do have an ONSTAR plan, but the truck does connect to my home Wi-Fi.

[ember1205]

I don't believe there's a requirement for OnStar to be in a paid mode of any sort. I've only ever gotten one update OTA on my 2024 that I bought in October of 2023 but I am able to run the Update check without being connected to my house WiFi and it says that I have the latest software.

 

Also, I have gotten multiple OTA updates on my Camaro and never had an active OnStar plan on that either, nor does it connect to my home WiFi.

[kickass audio]

6 hours ago, ember1205 said:

I don't believe there's a requirement for OnStar to be in a paid mode of any sort. I've only ever gotten one update OTA on my 2024 that I bought in October of 2023 but I am able to run the Update check without being connected to my house WiFi and it says that I have the latest software.

 

Also, I have gotten multiple OTA updates on my Camaro and never had an active OnStar plan on that either, nor does it connect to my home WiFi.

thank you! I've always wondered when it required a subscription or if it was all included. I know my google play store updates and offline map downloads all require wifi to work but I download the bulk of my stuff on my home network and use my mobile hotspot for things like traffic information on the built in maps app.

[ember1205]

8 minutes ago, kickass audio said:

thank you! I've always wondered when it required a subscription or if it was all included. I know my google play store updates and offline map downloads all require wifi to work but I download the bulk of my stuff on my home network and use my mobile hotspot for things like traffic information on the built in maps app.

 

There's no ability to use a hotspot in my truck for any of the Android Automotive-based apps or features. For example, trying to open Google Maps immediately throws an error that an active OnStar subscription is required. It irritates me to no end that GM puts this stuff into their marketing materials but then purposely prevents you from actually using them with paying them even more money.

 

I have a nice Garmin Nuvi that's going to end up back on top of the dash if this stupidity doesn't stop with car makers. 

[kickass audio]

35 minutes ago, ember1205 said:

 

There's no ability to use a hotspot in my truck for any of the Android Automotive-based apps or features. For example, trying to open Google Maps immediately throws an error that an active OnStar subscription is required. It irritates me to no end that GM puts this stuff into their marketing materials but then purposely prevents you from actually using them with paying them even more money.

 

I have a nice Garmin Nuvi that's going to end up back on top of the dash if this stupidity doesn't stop with car makers. 

You need to use the hotspot on your phone. I have an android phone and setup an automation rule so that whenever my phone connects to the radio via bluetooth, it turns on my cell phones mobile hotspot connection and disables the always on display so it can charge my phone on the wireless charger at a faster rate. My radio is set to connect to my home wifi and cell phones hotspot connection whenever in range and it unlocks the entire radios features without paying onstar. i also have the speed limit sign on my dash that works with offline maps being updated.

[ember1205]

1 hour ago, kickass audio said:

You need to use the hotspot on your phone. I have an android phone and setup an automation rule so that whenever my phone connects to the radio via bluetooth, it turns on my cell phones mobile hotspot connection and disables the always on display so it can charge my phone on the wireless charger at a faster rate. My radio is set to connect to my home wifi and cell phones hotspot connection whenever in range and it unlocks the entire radios features without paying onstar. i also have the speed limit sign on my dash that works with offline maps being updated.

 

It does not work. I've been down this path.

 

I can get the truck connected to the hotspot service on my phone, but the apps do not work. And, frankly, it pisses me off because the main portion of the Infotainment unit WILL NOT read out incoming texts to me without having an active OnStar subscription. I have to switch into the Android Auto (not Automotive) functions that mirror my phone and force THAT to read out the texts. GM has moved safety features like reading out text messages behind a pay-wall.

[kickass audio]

45 minutes ago, ember1205 said:

 

It does not work. I've been down this path.

 

I can get the truck connected to the hotspot service on my phone, but the apps do not work. And, frankly, it pisses me off because the main portion of the Infotainment unit WILL NOT read out incoming texts to me without having an active OnStar subscription. I have to switch into the Android Auto (not Automotive) functions that mirror my phone and force THAT to read out the texts. GM has moved safety features like reading out text messages behind a pay-wall.

That must be something they changed in 2024. I know mine is a 2023 and has a few less features like your 2024 has. for example I don't have the rear seatbelt indicators like you have. I know the other newer models you can't bypass the data requirements like my father in law's new trax.

[kickass audio]

well we will see what happens in 2 weeks. Going back to the dealer to have them try to look for additional updates (like I requested the last time) and if it doesn't help, they will be trying a new radio module and program that to see if it helps. 

 

My guess is they won't find the magical Y175 or newer firmware for the radio and will likely flash the new radio to an older update that I had prior to the recall work being done in october last year. If that's the case it just means the recall work was marked as performed but i'm back at square one again with the damn truck.

 

I also mentioned bulletins PIT6101M and PIT6241  for the issue and they BOTH indicate NOT to replace the radio and to wait for GM to release a new software version to fix the issue but again the dealer wants to do their own thing and GM customer service won't step in until the dealer fails to help (like they did the first time around).

[ember1205]

2 hours ago, kickass audio said:

well we will see what happens in 2 weeks. Going back to the dealer to have them try to look for additional updates (like I requested the last time) and if it doesn't help, they will be trying a new radio module and program that to see if it helps. 

 

My guess is they won't find the magical Y175 or newer firmware for the radio and will likely flash the new radio to an older update that I had prior to the recall work being done in october last year. If that's the case it just means the recall work was marked as performed but i'm back at square one again with the damn truck.

 

I also mentioned bulletins PIT6101M and PIT6241  for the issue and they BOTH indicate NOT to replace the radio and to wait for GM to release a new software version to fix the issue but again the dealer wants to do their own thing and GM customer service won't step in until the dealer fails to help (like they did the first time around).

 

I have intermittent drop-outs when starting the truck where the radio goes completely silent for a few seconds. Doesn't happen all the time, doesn't happen the same number of times when it does.

 

Since the update, I now have crackling for the audio of the other party on bluetooth phone calls.

 

My truck will randomly change the specific information screen shown in the center of the dash on startup (I only ever set it to Trip A).

 

My truck will randomly decide to power the radio on "muted" (which is not how I ever leave it).

 

My truck decides what temp air to push through the heat system based far too heavily on the ambient air temp outside. air conditioning seems to work correctly, but it's irritating as hell to have cold air blowing on me inside my truck when a small thermostat on the armrest says it's 45 degrees (and the HVAC is set for 70).

 

I've given up on GM ever figuring out how to fix this stuff, and will be looking to dump the truck and GM all together when I hit 36 months (and, at the rate I'm going, I'll have about 12k miles on it when I do).

[kickass audio]

1 hour ago, ember1205 said:

 

I have intermittent drop-outs when starting the truck where the radio goes completely silent for a few seconds. Doesn't happen all the time, doesn't happen the same number of times when it does.

 

Since the update, I now have crackling for the audio of the other party on bluetooth phone calls.

 

My truck will randomly change the specific information screen shown in the center of the dash on startup (I only ever set it to Trip A).

 

My truck will randomly decide to power the radio on "muted" (which is not how I ever leave it).

 

My truck decides what temp air to push through the heat system based far too heavily on the ambient air temp outside. air conditioning seems to work correctly, but it's irritating as hell to have cold air blowing on me inside my truck when a small thermostat on the armrest says it's 45 degrees (and the HVAC is set for 70).

 

I've given up on GM ever figuring out how to fix this stuff, and will be looking to dump the truck and GM all together when I hit 36 months (and, at the rate I'm going, I'll have about 12k miles on it when I do).

It's just a total joke how GM is with these problems. You fired a load of your software engineers so anyone who might have known how to fix the quirks is long gone and there is just total incompetence with techs and engineers working on fixing their **** up.

 

The fact that GM even said they don't know what they can do after the warranty ends on my truck despite raising the problem before bumper to bumper ends is really a big FU for owning this truck. I love the truck but for having so many damn software introduced problems it's getting to be a bigger piece of ****** than my old 2014 was and even my 2014 had issues where the radio would just crap out with playing audio, the backup camera would freeze and get locked on the screen and i'd have to shut the truck off and come back after 10 minutes to get it back to normal (I get this issue on my 2023 too but not as frequently), the HVAC would drop out and come back on when it felt like it.

[ember1205]

13 hours ago, kickass audio said:

It's just a total joke how GM is with these problems. You fired a load of your software engineers so anyone who might have known how to fix the quirks is long gone and there is just total incompetence with techs and engineers working on fixing their **** up.

 

The fact that GM even said they don't know what they can do after the warranty ends on my truck despite raising the problem before bumper to bumper ends is really a big FU for owning this truck. I love the truck but for having so many damn software introduced problems it's getting to be a bigger piece of ****** than my old 2014 was and even my 2014 had issues where the radio would just crap out with playing audio, the backup camera would freeze and get locked on the screen and i'd have to shut the truck off and come back after 10 minutes to get it back to normal (I get this issue on my 2023 too but not as frequently), the HVAC would drop out and come back on when it felt like it.

GM: We're getting rid of Android Auto and Apple CarPlay and we're going to write our own!

Everyone: Really? What investments are you making in your software development areas?

GM: Oh, we're firing all of our software developers at the same time!

Everyone: Yeah, that's should work out swimmingly. Again. 

 

[kickass audio]

Update on my problems for now. I was able to get the radio updated to the Y175 firmware everyone has been reporting as the fix for the bluetooth call audio crackling and only have 1 issue now. The issue I have is that pressing and releasing the voice prompt button on the steering wheel does nothing but you can still use "hey google" or "OK google" to issue commands (pending you have onstar data service active or are connected to WiFi with the truck).

 

The dealer couldn't update my original radio to Y175 firmware and said it's been something they run into a lot lately where the radio module is just defective and needs to be swapped out (radio's cost over $600 from what I found).

 

The dealer was also nice enough to get me a loaner 2025 silverado LT. albeit it had the turdomax engine that sounded pathetic when started. it also had a issue where the turn signal stalk would not turn itself off after completing a turn and i'm putting my money on it being that it has a column shifter and it moved the entire steering wheel cover when you put the truck into gear. I hope nobody else with a shifter in their dash runs into that problem.

 

The dealership replaced my radio module (part #: 85086705) and reflashed the new radio with the latest update (build number: full_gminfo37_gb-user 12 W213E-Y175.5.2-SIHM22B-383.1 213 release-keys).

 

I provided them with preliminary bulletin ID's PIT6241 (relating to the crackling noise when on a call) and PIT6101M (relating to the short loss of audio output during a drive cycle).

 

The dealers service write up details document #'s 6557575 and 6730784 which i'm not sure the details of but I would imagine it's for the same problems of audio drop out and bluetooth call audio crackling.

 

The effects of the Y175 update are:

 

1.) As my truck experienced with the Y172 patch that was installed as part of the recall late last year, navigation audio was set to 0 along with the google assistant voice prompts. This is an easy fix and I just tell it to read aloud a text message and continue to raise the volume up on the radio to my desired level while it's reading the google assistant prompt. I also set a destination on google maps and when I know it's giving commands for where to turn, etc. just turn up the radio volume to the desired level.

 

2.) The microphone button on the steering wheel doesn't interface with the radio anymore. It only will claim to send the command to my phone as controlling the assistant feature. If you are paying for onstar data services or have a connection to your truck via WiFi and mobile hotspot, you can still use "hey google" or "OK google" to give commands like send a text message, set the cabin temperature, call someone, etc.

 

3.) The radio operates the fastest I have ever experienced. I am able to switch screens and see notifications that I never had before like when an app is updating through the play store, different setting screens for items that need attention. 

 

4.) Some quick testing shows that only 1 time out of the 20 messages I received with RCS chat enabled on my phone were now coming through the radio and able to be read aloud to me. I was never able to get RCS chat messages to play through the radio in a consistent manner unless I turned off RCS messaging on my phone as a whole.

 

5.) I still have a brief 1 second outage of sound at rare times but the audio comes right back on and i'm not concerned about that. It ONLY happened when I was connected via WiFi and also occurred in the loaner truck so it just seems to be another GM bug that needs to be worked out eventually.

 

6.) Unrelated to the update but as part of the radio replacement, I now have a new XM radio ID and needed to re-enter the subscription to get it activated. It did come with a trial probably for a week is my guess since it was a new radio. I also had to setup my offline maps again and have them download to memory along with pairing my phone and WiFi back up. Nothing that is too hard for the average person to handle.

[brantmacga]

I had the serial data module recall update last week on my truck, and it no longer includes an update to the radio software. Searching online I see others reporting this as well. 

 

When I tried to schedule the recall appt, it was a 2/mo wait. Adding an oil change I didn't need right now moved that appt time update to within a couple days. 

 

Before leaving the dealership I found they didn't update the radio, went back inside to ask them to do it, told sorry you need another appt. So now I have to wait a few weeks to get it back in. 

[kickass audio]

6 hours ago, brantmacga said:

I had the serial data module recall update last week on my truck, and it no longer includes an update to the radio software. Searching online I see others reporting this as well. 

 

When I tried to schedule the recall appt, it was a 2/mo wait. Adding an oil change I didn't need right now moved that appt time update to within a couple days. 

 

Before leaving the dealership I found they didn't update the radio, went back inside to ask them to do it, told sorry you need another appt. So now I have to wait a few weeks to get it back in. 

good luck, hopefully they don't get you on the Y172 firmware and you go straight to Y175. Mine is a world of difference from the old radio to the new radio module with performance.

[brantmacga]

On 4/1/2025 at 8:29 PM, kickass audio said:

good luck, hopefully they don't get you on the Y172 firmware and you go straight to Y175. Mine is a world of difference from the old radio to the new radio module with performance.

dealer got me back in today for the update only to tell me it’s $170 charge and refused to do it as a warranty item. Truck has 38k miles. I’ve had this dealership do all of the service on my truck since new, will not return.