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Tsb On Ebony Seat

rayy79

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Outbacker Enthusiast

Outbacker

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Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :thumbs: . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

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jrrod2004 Senior Enthusiast

jrrod2004

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Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :) . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

 

 

:thumbs:

Neutron Enthusiast

Neutron

Posted
Posted
Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :thumbs: . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

 

 

Does this count for the light titianium cloth seats? Those things hold so much lint and hair/dirt.

jphaase Enthusiast

jphaase

Posted
Posted
Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :thumbs: . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

 

 

Guess it is time to start wearing out my local dealer... Almost sounds to good to be true.

cwrivera Enthusiast

cwrivera

Posted
Posted
Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :) . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

 

Yeah my Dealers Service Department said the same thing. The Dealer Owner (Damascus Chevrolet) personally drove me to the upholstery shop to make sure they had the correct fabric to match the front seats that were replaced under the TSB almost a year ago. They had the fabric, made new rear covers to match the front. Now both front and back match. :thumbs:

Nick The Great Senior Enthusiast

Nick The Great

Posted
Posted

How does one go about this? I have a feeling if I go to my Chevy dealer and ask for the GM replacement seat covers they won't know what I'm talking about. :thumbs:

Outbacker Enthusiast

Outbacker

Posted
Posted
How does one go about this? I have a feeling if I go to my Chevy dealer and ask for the GM replacement seat covers they won't know what I'm talking about. :thumbs:

 

Somewhere between page 1 and page 25 of this thread is the TSB number and description. Print if off and take it in to the service manager. That is what I did. He looked it up on the computer, verified it and that is it. What they do after that is anybody's game.

slomo007 Enthusiast

slomo007

Posted
Posted

Wow, I'm going to give this a little more time but maybe GM finally issued more news about this and the dealers are now finding out more about it.

Nick The Great Senior Enthusiast

Nick The Great

Posted
Posted
How does one go about this? I have a feeling if I go to my Chevy dealer and ask for the GM replacement seat covers they won't know what I'm talking about. :)

 

Somewhere between page 1 and page 25 of this thread is the TSB number and description. Print if off and take it in to the service manager. That is what I did. He looked it up on the computer, verified it and that is it. What they do after that is anybody's game.

 

 

You give them more credit than they deserve. :):)

 

But I spose it's worth a shot. Thanks. :thumbs:

cwrivera Enthusiast

cwrivera

Posted
Posted
How does one go about this? I have a feeling if I go to my Chevy dealer and ask for the GM replacement seat covers they won't know what I'm talking about. :)

 

Honestly I think GM fubar'ed this issue from the beginning and thats why they removed the TSB. Alot of owners (including me) got stuck with mis matched front a rear seat upholstery when they pulled the TSB. I could be wrong but dont believe your Dealership will act on your complaint unless you had talked to them when the TSB was out. The ironic thing is that all the 08 trucks have the same type of upholstery as the TSB described so you know GM isnt planning to address the exsisting issues.

 

I have chocked this up as a very bad experience and if wasnt for my dealership taking the issue on thier own and fixing my complaint, I felt it never would have be resolved. GM shouldnt treat customers this way and is is not a wonder why they loose billons every quarter. Customer service, however painful, is the key to the success of any business. Shame on you GM! :thumbs:

tobias Senior Enthusiast

tobias

Posted
Posted
Success finally. My service manager talked to the area rep, and apparently this guys boss was there was well, and the manager has been given authorisation to replace all the seat covers in the truck :) . The days of lint and a lint roller are coming to a close. The manager is going to talk to the parts department and look at the seat options available, and let me know what I can get. I also mentioned Katzkin and he told me if I want them, he will let me know how much is authorised to spent, and if these seat covers are over his limit, I pay the difference. Too easy. Persistance is not futile.

 

Great news for you! :thumbs:

 

I just called GMC Customer Service again and spoke with a new woman who is going to call my dealership and then call the District Specialist who deals with this sort of thing and is a level above the GMC call center folks. She says his role is to look for options and potentially authorize assistance in solving problems such as these.

 

I can only hope I am headed down the same path! I have a Classic Soft Trim within 15 miles of my house! :)

dannynoonan Enthusiast

dannynoonan

Posted
Posted

I spoke to my area rep as well. He said he was happy to authorize me to go pound sand. As a consolation the dealership service manager says he "really wishes he could do something" with a puppy dog face.

DSS2007 New Member

DSS2007

Posted
Posted

HEY GUYS, I HAVE BEEN INSTALLING AND SELLING KATZKIN LEATHER KITS TO DEALERSHIPS FOR YEARS, BUT HAD NOT HEARD ABOUT THE EBONY CLOTH ISSUE IN THE TRUCKS UNTIL I SOLD A KIT TO A GENTELMAN IN SOUTH CAROLINA. I WOULD BE GLAD TO HELP OR ANSWER ANY QUESTION INVOLVING LEATHER KIT INSTALLS, KIT SALES, TOOL, SUPPLIES, ETC. JUST GIVE ME A CALL OR EMAIL. ** [email protected] ** 850-819-0818. CLINT

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