Local Dealer

deepblue HD · February 3, 2009

Hey Guys

I let you all know about the problems I have had with the gage cluster not working in my truck. Well last week I took it into the dealer to have it looked at, and they asked if I would like to have it washed. I said no being that I just washed it and had the kids with me. The next day I walk in front of my truck and see that someone has stepped on the painted part of my bumper to work under the hood. He had wet sandy shoes on. I took it back and showed the service manager and he said that his mechanics would not have done that. I said that I had washed it the day I brought it in and the only place it had been was at his shop. He went and checked the mechanics shoes and sure enough it was his foot print. He took care of the scatches, but I'm still pissed that a mechanic would do this to a new truck. The service mangager said the mechanic thought that the truck was going to be washed, still does not make it OK to stand on the paint of a truck.

BuckFeverZ · February 3, 2009

Dumbass.

That's why they have those step ladder deals to reach the engine

deepblue HD · February 3, 2009

They spent about an hour buffing it out, but I feel like they could have done more. I can still see the scatches if I look hard and the light is just right.

BuckFeverZ · February 3, 2009

Take it back and show them. Push to get a new bumper cap IMO.

Zembonez · February 3, 2009

Sounds like they need to stop recruiting techs from Midget Technical.

deepblue HD · February 3, 2009

Take it back and show them. Push to get a new bumper cap IMO.

I have been thinking about doing just that, I didnt buy it with the scratches

deepblue HD · February 3, 2009

Sounds like they need to stop recruiting techs from Midget Technical.

I'm not a midget, and I had to buy a step stool to just change the oil.

Zembonez · February 3, 2009

Sounds like they need to stop recruiting techs from Midget Technical.

I'm not a midget, and I had to buy a step stool to just change the oil.

LOL! I can understand. It's hard enough just to see in the bed anymore!

deepblue HD · February 3, 2009

Sounds like they need to stop recruiting techs from Midget Technical.

I'm not a midget, and I had to buy a step stool to just change the oil.

LOL! I can understand. It's hard enough just to see in the bed anymore!

Well at least I dont have to jack it up like I did on my 1500 Z71

MarkD · February 3, 2009

I would try to speak with the Facility Manger (whatever they call him) right after you speak with the service manager again.Are customers not valuable?

deepblue HD · February 3, 2009

That is a good idea, should I make a big deal of something you cant really see unless you are really looking hard.

BuckFeverZ · February 3, 2009

I would, they are supposed to return your truck is as good of condition as when they received it.

ALange · February 3, 2009

I would, they are supposed to return your truck is as good of condition as when they received it.

Those aren't your scratches, they belong to the dealer. +1 on having them replace the part. Tell them them buffing a factory application of a pathetically thin coat to begin with is not acceptable. The only opinion of the repair that matters is yours. Also insist the dealer cut off the dorks foot. Anything less is disrespectful to you.

Nick The Great · February 3, 2009

I would, they are supposed to return your truck is as good of condition as when they received it.

Those aren't your scratches, they belong to the dealer. +1 on having them replace the part. Tell them them buffing a factory application of a pathetically thin coat to begin with is not acceptable. The only opinion of the repair that matters is yours. Also insist the dealer cut off the dorks foot. Anything less is disrespectful to you.

+2

No offense to any techs on here, but I'm amazed the guys at my local dealer can dress themselves in the morning.