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Onstar My Link And Remote Start Add.

chrislidgett

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08G8V8 Enthusiast

08G8V8

Posted
Posted

I just had the remote start programmed by the dealer, but no remote start via the onstar app. I was really hoping it would work, but, I guess it's a hit or miss whether it works or not, and looks like my truck is a miss. Oh well, saves me from paying $18+/month for onstar.

  • 2 weeks later...
08G8V8 Enthusiast

08G8V8

Posted
Posted

Well, I decided to open the onstar app again today, and what do you know it now shows the "remote start" and "cancel start" options. I guess I will test it out to see if it works. Looks like it just needed some time to refresh?

usmcfiredog Enthusiast

usmcfiredog

Posted
Posted

I had a 2011 that didn't come with remote start via the factory. I had the dealer install mine. At first it didn't show up on my app but then about a month or so after it was installed it just showed up and it worked. I think that onstar needs to do the monthly vehicle diagnostic for it to register with their systems.

  • 4 weeks later...
bayouslim77 Enthusiast

bayouslim77

Posted
Posted

Hello everyone, new member here.I recently purchased a 2012 sierra cc 1500 sle and it didn't come with the remote start fobs.after reading this thread about the remote link app,I downloaded it and went to onstar site to enable commands and the remote start icon appears with a temperature icon inside of it.the remote start and cancel icons also appear on the app on my phone.it's it safe to assume my vehicle supports this feature and I just need to visit my dealer to purchase the fobs with remote start and have then programmed to my truck?

doverarjim Senior Enthusiast

doverarjim

Posted
Posted

bayouslim77 there is a RPO code that you must have before you can just add the remotes and reprogram. I can't remember which one it is now, but best bet is to take your vin into the parts department and ask them to look it up and tell you if you can add it or not. Before I added mine to the truck it looked like it was working on my phone but it could not start the truck until it was reprogramed.:jester:

bayouslim77 Enthusiast

bayouslim77

Posted
Posted

Good news,I spoke with my dealer this morning and checked my vin number.truck has the capabilities for the remote start...$300 plus tax for key fobs and programming.hopefully I can get it done Friday when I make it back home......Advent nav and rear camera next on to do list first week of may....oooohhhhh Yyyeeeaaaahhhh!

bayouslim77 Enthusiast

bayouslim77

Posted
Posted

I had the dealer activate remote start and program new key fobs.my truck immediately worked with the remote start functions in the my link app.

  • 1 year later...
Bhouse913 New Member

Bhouse913

Posted
Posted

I just bought a 2014 1500 a month ago. It did not come with Remote Start. Yesterday I had the dealer install the remote start hardware. As everyone else mentioned the RemoteLink app does not show the remote start options. Can someone who had a dealer installed remote start, that works with RemoteLink app, please give the name and location of the dealership they used? I am so pissed that OnStar told me all I needed was the hardware and then it would work. I called them and they said that only a select few dealerships know the work around to get this to work. My dealership obviously doesn't know it, but I don't know how to find out which ones know. Any help is much appreciated!! Thanks in advance!

Bhouse913 New Member

Bhouse913

Posted
Posted

I just bought a 2014 1500 a month ago. It did not come with Remote Start. Yesterday I had the dealer install the remote start hardware. As everyone else mentioned the RemoteLink app does not show the remote start options. Can someone who had a dealer installed remote start, that works with RemoteLink app, please give the name and location of the dealership they used? I am so pissed that OnStar told me all I needed was the hardware and then it would work. I called them and they said that only a select few dealerships know the work around to get this to work. My dealership obviously doesn't know it, but I don't know how to find out which ones know. Any help is much appreciated!! Thanks in advance!

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Bhouse913,

 

Hello! I understand that you are getting frustrated with the current situation you are in with your vehicle regarding remote start. I would be happy to assist you and work with the dealership to resolve this vehicle issue. Please private message me referencing this thread if I can be of any assistance.

 

Jennifer T.

GM Customer Care

  • 2 years later...
jimsto2 New Member

jimsto2

Posted
Posted

OK GM Customer Service and others...

 

I have the exact same issue with a 2016 GMC Sierra 2500HD I purchased new a couple weeks ago. Remote start ready but not factory installed. Dealer installed the GM option kit. But the OnStar & MyGMC apps still do not update to include the remote start feature.

 

We know that this can be done because others on this forum state that they did the exact same thing and the feature did show up correctly.

 

Here's what I've done so far...

 

I sent a message to the GM Customer Service user account above. They replied asking me to send an email with additional vehicle info to them. I sent the email as requested. They appear to have forwarded the email to an OnStar CS rep who replied instructing me to press the blue button and speak with an adviser. I did that.

 

1. Spoke to the Onstar advisor who forwarded my call to a GM CS rep.

2. GM CS rep said that I needed to speak to an OnStar Rep and forwarded me back to Onstar.

3. Onstar CS rep forwarded me to a OnStar tech support rep who said he was in the wrong department to help. Forwarded me to a different tech support rep.

4. Second tech support rep checked the vehicle profile and said the vehicle did not come with remote start. So I explained again that it was remote start ready from the factory but the dealer had installed the option. However, her only ability is to look at the original factory feature set. So I asked to speak to another person.

5. The new person still had no ability to do anything but query the original factory feature set. Even after explaining that others have successfully added GM remote start that included update app capability.

6. I gave up this attempt.

 

So, this is apparently something that can be done but is not a part of the SOP for doing the option install. As a result, you just have to be lucky with who you deal with.

 

It just software, so I am fairly certain it can be done.

 

Reading between the lines. I'd say this is a problem that has to be resolved by GM. From my interactions with OnStar, it appears that their ability to do anything is contingent on the information they get from querying a GM vehicle profile database.

 

GM Customer Service Questions...

 

Given that some customers are successful & other not, it is reasonable to suggest that GM and/or GM Dealers hold the answer.

 

1. Can you find someone at GM that has the ability to update the vehicle profile database that OnStar uses to acquire vehicle information? Perhaps this will help them. FYI, all of us consumers do not draw any distinctions between GM & OnStar. Both just make GM look bad when this type of problem exists.

 

2. Can you not investigate the successful cases? Figure out why they were successful and revise the SOP for the option install. This make you look really good to us consumers. That seem like the primary function of a department called GM Customer Care.

 

Thanks,

Jimsto2

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